Jeff Wyler Honda of Colerain

Service was the worst Spent $500. FOR 30000 mile service. Left the dealership with engine light, steering warning light, and traction control warning light ON. This is my Spent $500. FOR 30000 mile service. Left the dealership with engine light, steering warning light, and traction control warning light ON. This is my wifes car. I dropped her off and she picked up the car ignoring the alarm lights. When I found out I called the dealership and they sent a technician to my home and corrected a computer? related issue that the service technican overlooked. What am I to think. Did Wyler allow my wife to drive an unroadworthy car? Turns out there was no problem, but I had to spend a good part of the afternoon talking to various service personne. We dropped the car off in the morning saying "no rush", so they had no reason to rush on our part. Based on this, I have to question the quality of Wyler service. Poor service. I will drive a little further and take my wifes car to another dealership. I will also be taking my Acura to another dealership. We bought my wifes CRV (new) in 2013 at Wyler Honda. We also bought a 2010 CRV (new again) at Wyler Honda. NEVER AGAIN!!!!!!! I have mostly bad experiences at Wyler Honda of Colerain. The has happened over a few years. I don't need your apologies, you have a culture of bad service. It doesn't need to be this way. Honda is a great product. Wyler Honda of Colerain does not meet the standard. You have lost my business. More

Service Had to have a recall with an air bag looked at, so I called and got and appointment right away. Showed up for my appointment and was checked in immedi Had to have a recall with an air bag looked at, so I called and got and appointment right away. Showed up for my appointment and was checked in immediately by JEREMY. I didn't wait a second! JEREMY asked if I would be waiting for my vehicle, I said I'd rather not because my son and I were starving. He had the shuttle service take us down the road to grab some lunch and even came back and picked us up about 2 hours later when my vehicle was ready. Upon arriving back, I was checked out and ready to head home right away. I appreciate getting things done in a timely fashion! More

Great Service Experience It was very easy to schedule a service appointment. I called in the morning and by late on the same day, I was able to bring my vehicle. The service It was very easy to schedule a service appointment. I called in the morning and by late on the same day, I was able to bring my vehicle. The service advisor (Devin Monday) was extremely helpful and courteous. I waited exactly the amount of time I was told the service needed to be completed. This is by far the best car service experience that I ever had. More

Very pleased with the availability to get an appt as well as the friendly, knowledgeable staff and quick turnaround time. Also very happy that they were able to wo with the availability to get an appt as well as the friendly, knowledgeable staff and quick turnaround time. Also very happy that they were able to work with me financially to ensure I was satisfied. More

Quick, Efficient, and Easy Even though I was 18-minutes early for my oil change, the service rep took my car in and began the process. I Spent my waiting time in a comfortable w Even though I was 18-minutes early for my oil change, the service rep took my car in and began the process. I Spent my waiting time in a comfortable waiting room watching FOX19-TV and enjoying the free coffee and granola bar. More

They lie even with price in writing I went there to buy an Accord and trade in my Civic... Had deals worked out thru email, including the price on the Accord price they were going to bea I went there to buy an Accord and trade in my Civic... Had deals worked out thru email, including the price on the Accord price they were going to beat from another dealer and the trade in pending inspection. When I drove there 40 minutes each way, that wasn't the case. They said they won't match the price and they lowered the price on my trade by a lot, I have all the emails saying thru would. The trade in is immaculate, not even 2 year old Civic, salesman even said it was in great shape with low miles. The trip down there was a waste of time. I do not recommend going there! I will say that Desmond was great, he was very polite and not pushy, I don't remember who in management or finance I had talked to. More

Dealt with Marc Simon Marc Simon was courteous, knowledgable, things went smooth as silk. My thanks to Marc & all the service personnel, on a side note enjoyed the waiting Marc Simon was courteous, knowledgable, things went smooth as silk. My thanks to Marc & all the service personnel, on a side note enjoyed the waiting area I simply settled in to read, very cool. More

Great customer service, both in sales & service Highly recommend in both Sales & Service! Professional and friendly, made everything very easy from sales to service. Byron is just a terrific sales p Highly recommend in both Sales & Service! Professional and friendly, made everything very easy from sales to service. Byron is just a terrific sales person, answered all my questions and helped every way possible. Marc in service department is great to work with, also answered all my questions. More

General Maintenance The Service was excellent and Erik, at the Service desk, was very nice and friendly. I had a great experience and will be back. I also liked the wai The Service was excellent and Erik, at the Service desk, was very nice and friendly. I had a great experience and will be back. I also liked the waiting area, it was very relaxing. More

Great service with Bobby!! Traded in my 2016 Honda CRV for a new 2018 Honda CRV and I was pleased with how Bobby worked so quickly with me. He was very polite and maintained Traded in my 2016 Honda CRV for a new 2018 Honda CRV and I was pleased with how Bobby worked so quickly with me. He was very polite and maintained eye contact with me the whole time. He made sure I was looking at what I wanted and did not try to pressure me into getting something I did not want. When it came to talking about numbers, he was actually able to get me a lower price than what we agreed to!! I would highly recommend asking for Bobby, as he went above and beyond to make sure that I left with a smile on my face! More