Jeff Wyler Honda of Colerain

Worst car buying experience of my life and I’ve been buying new vehicles for 45 years. Sent me a an “Exclusive Member Price”, then tacked on a 10k premium once I drove 3-1/2 hour to get to the dealershi buying new vehicles for 45 years. Sent me a an “Exclusive Member Price”, then tacked on a 10k premium once I drove 3-1/2 hour to get to the dealership. Buyers beware!! More

If I could give 0 stars I would. Pushy, rude and tried to mark up the car by 5k after running our credit. I will never step foot in this dealership again. Scammers is the only word I know. Don’t waste your t mark up the car by 5k after running our credit. I will never step foot in this dealership again. Scammers is the only word I know. Don’t waste your time. More

Great car buying experience. Very helpful and very professional. Would highly recommend doing business with them professional. Would highly recommend doing business with them More

I did an online inquiry for a new Honda, and they priced it to me at MSRP. Then when we started to finish the deal, they informed me that there was a $5,000 over list price market adjustment. He just happ it to me at MSRP. Then when we started to finish the deal, they informed me that there was a $5,000 over list price market adjustment. He just happened to forget to mention that. I understand this is a hot market, but dealers need to be upfront about the pricing and not sneak it in at the last minute. More

Very disappointing. Pushy staff and hidden dealer mark up. Salesman called me difficult because I asked to see the sale breakdown before running a credit check. up. Salesman called me difficult because I asked to see the sale breakdown before running a credit check. More

Showed up, well cared for and left with the car in 1.5 hours! Awesome! hours! Awesome! More

Shady sales tactics to tack 5k over MSRP on my price, including saying it was included in the already ticketed price. My trade in payment was not listed on quoted prices, they told me not to worry about including saying it was included in the already ticketed price. My trade in payment was not listed on quoted prices, they told me not to worry about it... I guess because I was expecting 1500 on trade in lease and it was actually about 3k back on the lease but they didn't inform me of the extra. The adjustment is not listed on any signed documents, just the higher "agreed" upon price. I don't have a copy of a paper stating the specific 5k adjustment, and another $100 accessory fee that was never discussed that I now see on the lease. My cash down payment isn't correctly documented. SHADY! I can't undo my signed lease and they refuse to work with me on their "barely above the bar" sales tactics, but maybe this review can prevent it from happening to someone else. More

Took my vehicle in 6 weeks ago for an oil change, inspection & tire rotation. The first 3 were included when I purchased the vehicle. Much to my surprise, they only did a front to back tire rotation, inspection & tire rotation. The first 3 were included when I purchased the vehicle. Much to my surprise, they only did a front to back tire rotation, that my husband just noticed this week. The proper way to do this for an AWD or FWD vehicle with non-directional tires, is to do a cross directional rotation. I’m married to a mechanic, so it’s not like I had no idea what I’m talking about! I had 2 different people tell me to bring my car in @ 7am when they opened because if I scheduled it would be at least 3 weeks! After arriving @ 6:55am, they proceeded to tell me that no one would be there til 8am to do the work!!!! I dealt with the absolute moron of a service manager who proceeded to tell me that it’s not “Honda’s policy” to do a cross directional rotation & if I wanted that done it would cost me $19.99! Which makes zero sense because they have to put the vehicle on a lift anyway to rotate the tires! I also called 3 different tire shops & ALL of them told me they do cross directional rotations! I’m more than happy to pay for services, but the right thing to do was to comp the fee for the proper rotation because of being mislead about what time to arrive & it was $20! I declined because my husband can obviously do the correct rotation for FREE! Also, anytime you take your car in for service or just because, they give you a free car wash, which is great! The service manager brings my car out & says “Here’s your car”. I asked about the car wash & he just said “no”. I was a total “Karen” & called the store manager. He’s going to get everything taken care of for me, for FREE. I asked the store manager about the car wash & he told me they don’t even open it unless it’s 40 degrees out. Not sure why the service manager couldn’t have informed me of that. Completely understandable. I’ve purchased 3 Honda’s from this location, & other members of my family have purchased 6! I’m seriously considering NEVER giving them my business again!!!!! More

Very disappointed with the unprofessionalism and blatant manipulation of this dealership. I got them down a measly $500 off MSRP and reserved a 2022 Civic on Aug. 1 of 2021 and was told the VIN that I had p manipulation of this dealership. I got them down a measly $500 off MSRP and reserved a 2022 Civic on Aug. 1 of 2021 and was told the VIN that I had put my deposit on was "in transit" and would be on the lot by September 11th. On OCTOBER 4th the dealership finally informed me, after I had reached out multiple times, that the paperwork that I and the sales manager, "JB", signed was just for "that type" of car. The sales manager on the phone said it was just a generic VIN number that they put at the top of the page. (VIN numbers aren't generic that's the point of them!) They had obviously sold the car from under me after I had been waiting for months because they were able to make a bit more money. I then asked the sales manager how he felt he could smooth over the situation and he explained that they were "at the bottom end of the deal" and they couldn't even black out the logos when the next car came in. I proceeded to call out the sales manager on their antics and he voided my paperwork and shredded the files. Do not do business with Jeff Wyler, John Booth, Marcus Campbell, or their oh so generous "sales managers". Skip this dealership altogether. More

Do not try to purchase a vehicle from Jeff Wyler. They will state the have vehicles when they do not. And they will also do a bait and switch over the price of the vehicle/. will state the have vehicles when they do not. And they will also do a bait and switch over the price of the vehicle/. More