Jeff Wyler Honda of Colerain

Bought a 2005 CRV from Tom Frede there. Told them I wanted the VSA issue corrected before I would buy it. I was told that they had a 50 point inspection and it would be fixed. Took it back to them afte wanted the VSA issue corrected before I would buy it. I was told that they had a 50 point inspection and it would be fixed. Took it back to them after the VSA fault came back to find out it was only reset. I was told that I would be charged $150 for a new diagnostic and then parts and labor for the fix. Do not buy from these double-crossers. More

I wish I would have read these reviews before setting foot in this place. I bought a CRV here in 2010 and had a great experience so I thought I would come back. After selecting a car to purchase, I was g foot in this place. I bought a CRV here in 2010 and had a great experience so I thought I would come back. After selecting a car to purchase, I was given a list of $5,000 (maybe more) of add on items to the original price. I told the Wyler brake alert feature was not optional- I had to get it. I declined everything else but he came back saying if I got the warranty he would throw in the trunk tray and all weather mats. I never got these items. They also only gave $1700 for my 2008 CRV trade in which I thought at least deserved to be at $3,000. Fast forward 3 weeks later and I go to start my car and it won’t start. A bunch of alerts are flashing saying brake system failure, etc. I call service they sound confused but say to bring it in so I do. They tell me they will run a battery test. JD explains that it comes back good but will run a test that will take about 1hr to make sure it holds the charge. I agree to this but 10 minutes later JD comes back and said it’s all good and I have a good battery so I leave. The next morning it’s dead again. I call and specially try to talk to JD and I’m told he’s busy and he’ll call me back. 3 hours later, no call back so I call again. Josh explains that JD is very busy and tries to explain that they could not do any further tests on my battery because the original test came back good and they are not allowed to test anything else. Meanwhile, my car won’t start and I just bought it 3 weeks ago. I felt like the service team did not want to take the time to resolve my issue and wanted me out the door. I will never be going back there. More

Be aware that they will try to add almost $1,000 in fees for useless items. Things like "special cleaning", junk additives for the transmission, radiator and engine, and the worst is the "Pulse Brake techn for useless items. Things like "special cleaning", junk additives for the transmission, radiator and engine, and the worst is the "Pulse Brake technology". If you call them out on it, they will say it is already installed and they can't do anything about it, or they will make up some other bogus fee that is not listed, such as a $500 "warranty" on the fabric protection and "generously" remove that from the price just to make you feel they are being nice and are on your side. None of this is needed, and you could add it all for less than $200 (but there is no reason to do so!). Either stay away from this dealer or walk away if they try to add this at the signing. More

Great to deal with I looked up the value of my 2004 Toyota Tacoma P/U on KBB.com and saw a tab for instant quotes. Christian Turvey, from Jeff Wyler Honda on Colerain, I looked up the value of my 2004 Toyota Tacoma P/U on KBB.com and saw a tab for instant quotes. Christian Turvey, from Jeff Wyler Honda on Colerain, called me immediately and we set an appointment. He and I agreed on a price for my Tacoma P/U. Christian is a true gentleman, No pressure, friendly, fair and HONEST !!!! I picked up my check from the dealership the next day. When I got home, I found that the check was for $300.00 more than the agreed upon price. I called the dealership after hours, and was told "Corporate" was closed. I called back the next day at 1:30 P.M. and talked to Justin Sanders. I explained the over-payment. Justin said he would check and call me back shortly. When he called, I was told that there had been an error on their end and I was to "cash the check". I recommend anyone buying an automobile, to consider Jeff Wyler on Colerain!!! They were a pleasure to deal with!!!! More

If I could give less than a star I would. Went to potentially purchase a car there because we have purchased from themin the past. We liked the price listed on CarGurus only to find out that there potentially purchase a car there because we have purchased from themin the past. We liked the price listed on CarGurus only to find out that there was going to be almost $1,700 in extra fees. Made it very clear we were not going to absorb those costs. In the end it didn’t work out because during my contemplation another person purchased the car. Upon our next visit to the dealership the following week about another car on CarGurus I was very clear that I wouldn’t pay the extra fees and they agreed to work with that since I didn’t want to waste anyone’s time. The car I wanted was at the Florence location being serviced so another more expensive car was brought to the dealership instead. This car was almost exactly the same car, give or take a couple of thousand miles, as the one I was interested in the week before. After waiting for over an hour, the manager, don’t remember his name, basically said that since this car was not listed on CarGurus he wouldn’t consider matching the price from last week. Gave us a bunch eye wash about how the internet has changed things and buying a used car is different now and he has all kinds of additional costs. Not my problem. Also proceed to say that Car Gurus is really to get people in the door. So a bait and switch, got it. Never go there if you want a fair deal. More

Please share the heck out of this:This is going to be a Please share the heck out of this: This is going to be a long one....let me tell you about the worst customer service experience of my entire life Please share the heck out of this: This is going to be a long one....let me tell you about the worst customer service experience of my entire life at Jeff Wyler Honda of Colerain in Cincinnati, Ohio. I own a certified used 2013 Honda CRV with 76000 miles. I have a warranty that has me covered up to 100K miles or until March of 2020. On Oct 20, 2019 the vehicle lost power while driving and my insurance company had it towed to my regular mechanic. That mechanic wasnt able to identify the problem, so I had it towed a second time to Jeff Wyler Honda of Colerain because it was the closest Honda dealership on Oct 21, 2019. I'm called the next day by JD, who is quite friendly and helpful. He quotes me a price of $1800 for a timing chain, tensioner, and VTC actuator---which now I know after doing research is a well known problem on my particular year make and model. I say OK. Then I get to thinking, wait....I have a warranty. So I call them back. They play dumb, but tell me they will call Honda and see if it is covered. Im requested to provide my full service history to them to prove i have been maintaining the vehicle. I took receipts to the dealer that same day in person. This process to get Honda to cover the cost takes several days. Honda does finally agree to cover under warranty. The following day, I'm called back and told my timing slipped, and needed an entire new engine and Honda was going to send an investigator out. We wait 3 days. I keep calling Honda Corporate, no one ever returns my calls. Still to this day no one called me back. I'm then told by the dealership that Honda will not honor my warranty, due to deprivation of oil to my vehicle, even though I provided proof that the vehicle has been properly maintained. I then call Honda corporate to plead my case that this is a known issue on my vehicle and they need to stand behind it and they tell me its covered. What? That was my first indication that this dealership was shady. So then they start ducking our calls (I've got my dad involved at this point for help and moral support). My dad drove there in person multiple times as well. Finally, after 22 days my car is done, they tell me I can pick it up. I'm happy. JD pulls my car around, and i walk out to it. I say wait, that's not my car, theres a huge dent in it. JD acts like this is news to him, so i take him out to the car and show him. He says "we will review our cameras tomorrow to see if it came in like that. Call me at 10." Instead of calling, my dad goes there in person to review the footage himself. Except Surprise! They dont have any footage because it doesnt go back as far as the amount of time they had my car. They blame the tow truck driver. So. I call my insurance. They call the tow truck driver. Tow says there was no damage. My regular mechanic and the owner says no damage when it left there. The Honda repair man says "it was like that when we got it" except you can SEE buff marks on the dent where paint was buffed out. The tow truck driver certainly didnt stop and buff the car. JD suddenly says he noticed that when he worked on the car too----but if that's true why did he act surprised when I discovered the dent and showed it to him. Were not talking about a small ding. This dent is the size of a large toddler. I have offered to file an insurance claim---which I shouldnt even have to do--- if honda will cover my $250 deductible. But so far, no help. I rarely review anything online, but I truly feel I've been lied to by this dealership multiple times. I am an honest, hardworking single mom, and it is just not right how this entire situation has been handled. I feel that I have given them several opportunities to make this right, and they dont care to, so my only option now is to at least warn others not to use them. Update: the service manager just called me and told me they still claim the damage was done when they got the car but that was not documented because they "dont do that." He also said to me "I dont know what you think you're going to accomplish by leaving a bad review" More

Service advisor great! Wait time horrible!! Overall I was pleased with the service provided and the Service department advisor was great! Unfortunately, I waited over 4 hours for replacement of Overall I was pleased with the service provided and the Service department advisor was great! Unfortunately, I waited over 4 hours for replacement of tires and still had to schedule a follow-up service appointment. I purchased my vehicle from this dealership and am usually pleased with the service experience. Unfortunately, this appointment was the second, this year, I've had to wait over 3 hours for fairly routine service. More

Job well done! The service department replaced the passenger mirror on my Honda Odyssey in a timely and professional manner. I appreciate that they were able to work The service department replaced the passenger mirror on my Honda Odyssey in a timely and professional manner. I appreciate that they were able to work within my time constraint. Everyone I worked with was very friendly. More

Excellent service and parts departments Alley Baldwin was so very helpful and professional. I was amazed on how quickly she was able to get my car serviced. She was courteous and kind and ke Alley Baldwin was so very helpful and professional. I was amazed on how quickly she was able to get my car serviced. She was courteous and kind and kept me informed throughout the entire process. She is a great asset to their department. Steve in parts was also unbelievable in helping me find what I needed at a price I could afford. He showed great concern in helping me with my needs. You could tell how experienced he is in helping customers. I have to recognize Bernie who entertained me while I waited in their nice and comfortable waiting area.. Just a really nice and helpful guy. All in all GREAT experience. I will be back! More

Taking care of business!! Went in to have an oil change done had it scheduled for next week but they decided to take care of me then and there. Allie especially made my visit a Went in to have an oil change done had it scheduled for next week but they decided to take care of me then and there. Allie especially made my visit awesome!! She made everything go down without a hitch. I was very impressed. More