Jeff Wyler Honda in Florence

The worst service experience with an auto dealer I've ever had. I've bought several cars at Wyler Honda. I have found their service to be expensive and in some cases have felt that they bait/switch b ever had. I've bought several cars at Wyler Honda. I have found their service to be expensive and in some cases have felt that they bait/switch basic maintenance with discovering much more expensive repairs that are "urgent." I don't find Wyler Honda service to operate with integrity so I generally take my vehicles elsewhere - Performance Tire on Donaldson is a place I trust implicitly. That said, my son came up from Louisville and his car needed AC work. Wyler is open Saturdays and the work had to be done in a day so I scheduled an appointment. Manny was the service lead. Agreed to some additional work to help simplify for my son - $1k in total estimate. Dropped the car off 8am. Promised back by 3pm. Get the video, am told that the car needs an extra $2k in repairs (SURPRISE!!!!) and am encouraged to leave the car at Wyler for 3-4 MORE DAYS so that work can be done. I don't consent as that work isn't urgent and I'm certain I can get a lower quote/higher quality work elsewhere. Ask Manny to complete agreed upon work, which he assures me will be completed by 3pm. At 2:15pm I get a call from Manny informing me that the car is not drivable and the work can't be completed - with the question "what do you want to do?" Well, Manny - where do I start? The GOOD NEWS is that I can leave the car at Wyler (if you actually take your car out of their garage you will find better service and prices somewhere else) until TUESDAY and get the work done - it will only cost me $300 more than the original estimate. A theme - agree to $X, pay 150% of X dollars in the final accounting. BUT - since Wyler is so bent on service and customer experience, Manny says they can rent me a car for $40/day with a 50 mile per day max limit - every mile driven over 50 miles is $5. NOT MUCH HELP TO MY SON WHO WORKS IN LOUISVILLE BUT WHO IS NOW OUT OF A CAR BECAUSE WYLER UNDERESTIMATED REPAIRS AND UNDERDELIVERED. Super experience. "Do you want the rental?' asks Manny - clearly intent on making a little more $ and totally unaccountable for the disruption he's caused to people's lives. BUT WAIT - then Manny calls back and says that a rental isn't available, SO: - NO CAR AS PROMISED ON SATURDAY - CAR MAY BE READY TO PICK UP TUESDAY - REPAIRS WILL COST 40% MORE THAN ORIGINALLY ESTIMATED - WE NEED TO FIGURE OUT HOW MY SON GETS BACK TO LOUISVILLE, GETS TO/FROM WORK, AND HOW WE GET HIS CAR, WHICH HE WAS PLANNING TO DRIVE HOME ON SUNDAY - BACK TO HIM. And it really doesn't feel like Manny gives a flip about how his lack of competence, lack of attention to detail, and lack of focus on customer experience impacts me and my family because Jeff Wyler is getting more $$$ as a result of his professional shortcomings. Do yourself a favor - don't use Wyler for any service. Find a local shop that you can trust and go to them. You'll save $, time, and frustration. There are plenty in the Greater Cincinnati area. $40/day and $5 per mile over 50 miles/day - that's comedy gold. A PREMIUM service experience from Jeff Wyler Honda in Florence! More

Matt Brady at Jeff Wyler Florence made the issue right by fixing the front end damage. My advice for the future is that the dealership should be aware of this type of problem before selling a used car. fixing the front end damage. My advice for the future is that the dealership should be aware of this type of problem before selling a used car. More

Purchased new vehicle and was very happy with the sales staff. I had a trade and did not finance. Paperwork always takes too long with every dealership so it was normal to spend about 3 hours there. staff. I had a trade and did not finance. Paperwork always takes too long with every dealership so it was normal to spend about 3 hours there. More

Would not recommend buying anything from this dealership because of the service department. I purchased an accord and am having some strange electrical issues (car suddenly loses power and throws dealership because of the service department. I purchased an accord and am having some strange electrical issues (car suddenly loses power and throws a bunch of codes). Dylan the service dept manager does nothing to manage the capacity at the service center to get customers in when they purchased cars with issues that need diagnosed. I have fought with her multiple times to get my car looked at in a timely manner and they have failed to properly diagnose it twice due to them rushing the car through service. Everytime you call all she does is tell you they are too busy (they always have their service calendar booked out with oil change appointments). So if you buy a car from here and have issues look forward to Dylan letting your car sit for an undertermined amount of time before she will even attempt to diagnose it. You can’t get the warranty to pay for a rental car until your car gets diagnosed and is actually having the repair done so be ready to pay that out of pocket. I requested multiple times for the GM Matt Brady to give me a call to dealership employees including Dylan and I have left him calm and professional voicemail messages on his line at the dealership and he has never called me back. I have never dealt with a service dept like this at any other area dealership so if you are thinking oh I’ll buy an accord with a warranty and get it serviced at the dealer and everything will just be fine and dandy, we’ll be careful that may not be the case if you end up needing anything other than an oil change! Update 9/26: GM Matt Brady finally called me back after I left a bad review on google (apparently you have to leave a bad review to get anything done and he seemed to think that forwarding my previous voicemail complaint about the service manager to the service manager the complaint was about was an acceptable resolution and acted like it was my job to call him back multiple times). He did not offer any solution besides me keeping an appointment I already have for October 26th and he promised to follow up when I drop it off. Today is September 28th hopefully this car does not kill me between now and then! If I was him I would be sending someone with a loaner car to my house to pick this death trap up and make sure this issue didn’t drag out a full 3 Months (august 3rd is when all of this started)! More

Been waiting on a fuel injector for almost 4 months. Treated very rudely when I call to follow up. Very disappointed with this dealership. Treated very rudely when I call to follow up. Very disappointed with this dealership. More

Drove 70 miles to see new honda Passport, internet price discounted $2700 off MSRP. HOWEVER, after 2.5 hours of talking the numbers they finally show ADD $3000 worth of MANDAORY floor mats, paint protecti discounted $2700 off MSRP. HOWEVER, after 2.5 hours of talking the numbers they finally show ADD $3000 worth of MANDAORY floor mats, paint protection, flashing third-brake-lignt, etc extras. Really no discount at all, waste of time and gas to shop there. Your basic "bait and switch". They actually modifiy the third-brake-light to flash and charge an extra $900 just for that. UNETHICAL in my opinion. More

BUYER BEWARE ! !! Took my daughter to Jeff Wyler Honda in Florence Kentucky to purchase (lease) her first automobile. We live in Louisville, 70 miles away. She go !! Took my daughter to Jeff Wyler Honda in Florence Kentucky to purchase (lease) her first automobile. We live in Louisville, 70 miles away. She got approval for lease, picked the specific car and received the specific Down Payment and Monthly Lease Payment before we left to pick the auto up. This should have been a 30-45 minute visit and drive home, but turned into 2 1/2 hours. Towards the end, they presented the Monthly Lease Payment, which was over 5% higher than originally approved. Robert (sales) and Ryan (floor manager) would not honor the original agreed upon price, which they blamed on another manager. DISHONESTY, DECEPTION AND TOTALLY DISGUSTING !!! I will never go back to any Wyler dealerships, and certainty not recommend for anyone either. YOU DO NOT TREAT ANYONE LIKE THIS !!! Jeff G More