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Jeff Wyler Fairfield Cadillac Kia Nissan
Fairfield, OH
1,705 Reviews
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January 27, 2017
Wyler should be ashamed to have his name on this building I recently purchased a brand new Kia from Jeff Wyler Kia in Fairfield. From the second I walked in the door, I was treated horribly. I was greeted by I recently purchased a brand new Kia from Jeff Wyler Kia in Fairfield. From the second I walked in the door, I was treated horribly. I was greeted by a rude comment and immediately asked for a different salesman. After a 6 hour day spent at Kia waiting for finance, only to have a man who had absolutely no idea what he was doing with my paperwork, I was off with my new car. The next day it wouldn't start (yes, my brand new car would not freaking start!) and it needed to be serviced. It was nearly impossible to have an appointment scheduled with the service department. Knowing I was frustrated, my salesman called me just to berate me, saying my request was impossible. I'veneer had a salesman yell at me and disrespect me in such a way!! Unbelievable! I went up to Kia with every intention of turning in the car and taking my business elsewhere. However, I was greeted by multiple salesmen and a sales manager who promised to make things right. SPOILER ALERT: THEY FAILED. They kept my car that evening for service as well as some after market additions. It has been over 2 weeks and I STILL don't have my car. I've spent the last 3 days calling the dealership and sales managers to get an update only to be given the run-around. No one will return my calls and one sales manager even had the audacity to hang up on me. If you're still reading this, thanks for reading my rant. Point being, do not buy a car here. Stay as far away as you possibly can and take your business to people who have a sense of customer service and respect. You will be much better off, trust me! More
by rmromer11
Employees Worked With
Cedric Glover, Alex biddle, Chico, Harold McPeek, John Reed
January 27, 2017
Oil Change at Jeff Wyler Erin was awesome. She was not only friendly but super knowledgeable; I didn't feel like a customer, I felt like she was a friend explaining the detail Erin was awesome. She was not only friendly but super knowledgeable; I didn't feel like a customer, I felt like she was a friend explaining the details of my assessment. She took the time to explain my future service needs (air filter, tire rotation) and also offered to vacuum out my car. Although, I was just in to get my car serviced, the sales guy was super friendly. He greeted me, smiled and asked if I needed anything while I waited. He was so friendly, I was tempted to take a new Pathfinder for a test drive. More
by kmack411
Employees Worked With
Erin
January 26, 2017
Best car buying experience! We had the best car buying experience we've ever had. Jeff was wonderful and a pleasure to work with. He made us feel right at home. Everyone at t We had the best car buying experience we've ever had. Jeff was wonderful and a pleasure to work with. He made us feel right at home. Everyone at the dealership was friendly and very helpful. Thanks for the wonderful experience! More
by cbippus
Employees Worked With
Jeff Potunas
January 26, 2017
Cadillac Professional with a personal touch! Wyler Cadillac in Fairfield, Ohio has the perfect sales rep in Mr. Harold McPeek. His knowledge of the Cadillac line is second to none and his attenti Wyler Cadillac in Fairfield, Ohio has the perfect sales rep in Mr. Harold McPeek. His knowledge of the Cadillac line is second to none and his attention to detail is one not often seen today. Harold understands the Cadillac buyer and that, transfers into a smooth and satisfying purchase experience. I would highly recommend Harold McPeek for your next Cadillac purchase. More
by Bengalstix
Employees Worked With
Harold McPeek
January 26, 2017
Excellent Customer Service! I have been working with Harold for several years and he has always came through for me as to what vehicle I wanted. This is time, after I described I have been working with Harold for several years and he has always came through for me as to what vehicle I wanted. This is time, after I described the car that I wanted, he went beyond my expectations. When I drove into the lot, there was my car waiting for me. I was so excited. Harold has been both professional and personable. I will continue to work with him as long as he is working! More
by Pamela Butler
Employees Worked With
Harold McPeek, Selwyn Brown
January 25, 2017
100% HAPPY I am very happy with my new car and very pleased with John Reed Jr. he was very helpfully in helping me pick out a car. I am 100% happy... I am very happy with my new car and very pleased with John Reed Jr. he was very helpfully in helping me pick out a car. I am 100% happy... More
by steveroberson
Employees Worked With
John Reed
January 21, 2017
JOHN REED YOU ARE OUTSTANDING, SUPERB, MAGNIFICENT, SUPREME I WANT TO THANK MR. REED VERY MUCH FOR HIS EXCELLENT SERVICE. I CALLED THE CUSTOMER SERVICE TO TALK TO ANYONE ABOUT MY CAR PROBLEM AND JOHN WAS THE ON I WANT TO THANK MR. REED VERY MUCH FOR HIS EXCELLENT SERVICE. I CALLED THE CUSTOMER SERVICE TO TALK TO ANYONE ABOUT MY CAR PROBLEM AND JOHN WAS THE ONE WHO ANSWER THE PHONE, SO I TOLD HIM ABOUT MY CAR ISSUE AND HE PROMISE ME HE WAS GOING TO PUT A SMILE ON MY FACE. MR REED COMPLETELY TURNED MY SADNESS TO JOY. HE ALWAYS TELLS ME TO KEEP SMILING BECAUSE IS NOT THE END OF THE WORLD. MR REED GAVE ME AWESOME ADVISE ANY WONDERFUL DAD WILL GIVE TO THEIR CHILDREN. YOU ARE BEHIND AMAZING. ALL THE EMPLOYEES ARE NICE AND WONDERFUL PEOPLE. BUT MR REED IS FABULOUS. ALSO WANT TO THANK ANYONE WHO HELP MR JOHN FOR MAKING ME KEEP SMILING..... GOD BLESS. THANKS JOHN REALLY DO APPRECIATE IT ALOT. More
by Rosemon
Employees Worked With
Selwyn Brown, John Reed
January 18, 2017
don't go anywhere else your new car is here Great deal and just the car I was looking for. Quick service and very friendly and helpful staff. Knowledgeable staff, patient, and went the extra mil Great deal and just the car I was looking for. Quick service and very friendly and helpful staff. Knowledgeable staff, patient, and went the extra mile. More
by Gigi385
Employees Worked With
Selwyn Brown, Andrei Golod
January 17, 2017
Great experience I was given great service, made to feel comfortable and had a good buying experience. The sales team was professional and able to get the best car fo I was given great service, made to feel comfortable and had a good buying experience. The sales team was professional and able to get the best car for my family and budget. I would recommend going there for all vehicle purchases! More
by RianNicole99
Employees Worked With
Phil McCurdy, finances, Antonio Grove, Katalin Retherford
January 14, 2017
Fair and Eager to please I had a 2016 Rogue SL AWD with Premium Package on it. Enjoyed driving the car, the great gas mileage, the navigation system, etc., but lamented not b I had a 2016 Rogue SL AWD with Premium Package on it. Enjoyed driving the car, the great gas mileage, the navigation system, etc., but lamented not being able to get features I really wanted - like remote start, kick liftgate, etc. These options were not available to even order them on the 2016. But I liked my Rogue well enough that when my two sisters needed a new car (both at the same time, as it turns out) I convinced them to buy a Rogue as well. My younger sister bought hers first and after test driving both the 2016 & 2017 Rogue SL's, decided the 2017 was the better car and was going to buy that one. THEN, she got a 20% off coupon in the mail for any car from Jeff Wyler Fairfield which lowered what she paid for her car by well over $7000 - (say Whaaat?!) - and the dealership honored the discount coupon with NO squabbles or hassles. I met her at the dealership, and after seeing the 2017 Rogue - and how Nissan REALLY beefed it up - I ended up trading mine in for one. The new 2017 Rogue SL AWD with Platinum Package is The Bomb! These are the features of the 2017 that the 2016 did not have: It's got a smoother ride (thanks to a larger 19" wheel base), a quieter ride - much less in cabin noise, has remote start, kick liftgate, Memory driver seat, heated steering wheel (Thank you, God!), lane departure, headlight assist (turns high beams on for you and dims them when a car approaches) and intelligent Cruise Control and there is an overhead light in the way-back that comes standard. My younger sister and I brought our older sister to the dealership and she bought a 2017 Rogue as well that same day - and the dealership gave all 3 of us the same 20% off! Feature for feature.....and dollar for dollar.....you can't beat the Rogue for the price! I priced it out and Honda, Subaru, Mazda nor Toyota had a like model loaded to the gills for the same money as the 2017 Rogue. Andrei was our salesman and he probably deserves a medal for selling three sisters a car. Cedric stepped in and went to bat for me to get my car deal where I needed it to be, was very gracious and fair. Selwyn was the finance man and took the time to explain everything in detail. I would willingly go back to this dealership to buy another car. 😝👍 More
by 1Husband
Employees Worked With
Cedric, Selwyn Brown, Andrei Golod
