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Jeff Wyler Fairfield Cadillac Kia Nissan
Fairfield, OH
1,705 Reviews
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August 28, 2013
This is our 6th new vehicle purchase from Eric McClure in the past 5 years. Good experience every time. Friendly, easy to work with, quick to close deal, and good price both on new purchase and trade in. the past 5 years. Good experience every time. Friendly, easy to work with, quick to close deal, and good price both on new purchase and trade in. Look forward to working with Eric on future purchases. More
by R147Ing
August 26, 2013
My experience with the Team at Jeff Wyler was a cut above the rest, I have had dealings with other dealers in the past but this service was awesome, I can not say enough good things about working with Lindse the rest, I have had dealings with other dealers in the past but this service was awesome, I can not say enough good things about working with Lindsey, Ryan M., Selwyn and Sean (General Manager) they were all great and John Reed was funny and made my wait time a pleasure how funny he is........I love my new 2013 XTS and the deal was a great one.....I will be telling everyone I know..."Go to Jeff Wyler" More
by darknlovely55
Employees Worked With
Sean, Selwyn Brown
August 22, 2013
I stopped in at Jeff Wyler Kia just to look at used cars. I really had no intention of buying, as I wasn't even sure if I could get a loan. Duke was my salesman and walked me through the entire Kia lot, then I really had no intention of buying, as I wasn't even sure if I could get a loan. Duke was my salesman and walked me through the entire Kia lot, then the Nissan lot as well. I already had a Nissan and was looking for a similar car, just slightly newer. . Duke was very in tune with what I was looking for in a car, and didn't want me to settle. He and Jeremy, (the Nissan guy) were wonderful to deal with. Not only was I able to get a loan, but I left there the proud owner of a brand new car with only 6 miles on it! Plus I got a fair amount for my trade! I have told everyone to go see Duke!! He's the best! More
by JenRoberts1102
August 21, 2013
My ratings: Customer Service: I rated it "Bad" My ratings: Customer Service: I rated it "Bad" because every time I had a bad experience, they were not pro-active in trying to make it right. Pric My ratings: Customer Service: I rated it "Bad" because every time I had a bad experience, they were not pro-active in trying to make it right. Price: "Bad" because I called three other dealerships to get an estimate of costs on the routine maintenance and they were lower than Jeff Wyler Fairfield was after the discount they gave me. After I mentioned it, they ended up discounting a little more. Again, they were not not pro-active. Overal experience: "Bad" because of all of the unsatisfactory experiences I've had since I purchased my car in Feb. 2011 I purchased my car at this dealership and chose to have it serviced there as well. Since the first time I went to Jeff Wyler Fairfield for an oil change to the last time I went for routine maintenance in August 2013, I've had a few "less than satisfactory" experiences. The first time I left my car there, I had to go back to have it cleaned up- they got the interior of my car dirty with grease (my car was BRAND NEW). One other time I took my car to be serviced (my car was about one year old) I had problems with the rotors/brake pads. My car was driving fine when I dropped it off at the dealership. Right after leaving the dealership, I noticed vibration and a noise when i hit the brake. I called them immediately and was told this was "normal wear" and that I "probably needed to buy new parts". It took a few calls before they agreed this was not "normal" (based on the mileage on the car) and it took several days of waiting for parts and a few trips to the dealership before the problem was corrected. They ended up replacing the rotors under warranty. I probably should mention that the dealership is about a 30-35 miles (depending if from home or work) EACH WAY, so I didn't chose going there because it is convenient, but because I had purchased my car at that dealershipand believed I had established a "relationship" with them. The last experience was "it" for me. I scheduled an appt through Nissan One-On-One for the routine maintenance. The appt was for five (5) days later. I planned my day around my appt, drove 35 miles (each way) only to find out there was a mix up with their scheduling system (apparently not working properly) and they could not take my car. No more taking my car to be serviced by them. I must say the employees were always corteous, the dealership provided me with a loan car when needed (twice), and they gave me a discount on my last invoice AFTER I asked for it in order to "offset" the latest happening, but unfortunately it does not conceal the "bad taste in my mouth" from previous experiences. Jeff Wyler Fairfield will not get my business anymore. The real chalenge is not to win a new customer, but to keep that customer over the years. I will be glad to share more about my experiences. I didn't want to write all the details here (too much to write). More
by Carmen P.
Employees Worked With
Delton, Jake - Nissan Service
August 21, 2013
My car recently fell off it's last leg, so I was without a vehicle. I was fully expecting to purchase something used, but was open to options. I'll also say the vehicle I was replacing (a 2001 Santa without a vehicle. I was fully expecting to purchase something used, but was open to options. I'll also say the vehicle I was replacing (a 2001 Santa Fe) was purchased at Wyler Fairfield 10 years prior (Sept 2003) and had lasted me almost 10years and 250k miles! So I was very happy with that purchase. My wife had called and talked to Mr. Reed earlier in the day to find out what we were qualified for on financing. He checked for her, gave her some rough numbers, and promised to work with us to get us where we needed to be. So she made an appointment to meet with him about 7pm. Mr. Reed was personable, friendly, funny, and honest. He was quick to ask what it was I wanted in a vehicle and wasn't afraid for me to tell him what I didn't like about any of them I saw. He didn't try to sell us on anything I didn't want. He would have let us walk away is we hadn't seen anything we were happy with, or needed more time to discuss it or think about it. I'm one who likes options, and had not test driven ANY cars in years prior to our appt. After several test-drives of different vehicles, he put me behind the wheel of a Kia Forte because one of my demands of a new car was hands-free bluetooth for my phone. He saw that I was one who likes gadgets and tech, and this car was a perfect fit for me. The standard config is pretty loaded! It was just a matter of talking me into believing that I needed a new car vs used, and the financing. Suffice it to say, by the end of the night, I drove home in my new Kia Forte, the first NEW car I'd ever purchased for myself. Mr. Reed and the financing team at Wyler worked hard into the night to make it work for our budget, which in the end will help our budget because the savings on gas vs. my old car will be immediately realized! It's only been a day mind you, but I'm very please with the car. And we were both thankful for Mr. Reed's willingness to stay later than he'd planned and get me into a vehicle I was happy with and hope to be for another 10 years... like the last one. Thank you! More
by itbedave
Employees Worked With
John Reed
August 18, 2013
My husband and I came down to look at a kia sportage. Our sales associate was Duke Hilsercop was very helpful and pleasent to talk with. We will be recommending Jeff Wyler and Duke to our friends. Thank y sales associate was Duke Hilsercop was very helpful and pleasent to talk with. We will be recommending Jeff Wyler and Duke to our friends. Thank you, Greg and Wray More
by wray
August 15, 2013
Our experience with sales was with Rick Brock. He was very friendly, informative, and very easy to talk with. He gave us several options after talking with his manager and actually convinced us to buy n very friendly, informative, and very easy to talk with. He gave us several options after talking with his manager and actually convinced us to buy new rather than used. Many times in the business world young people look at older people and can't relate to them or understand why we were shopping as we were. Rick was so polite and easy to question. He is an asset to your dealership. He also followed up with us via phone on several matters. Please tell him "good job." More
by bkennel
August 12, 2013
Overall the car buying experience was decent. I found a 2011 Ford Fusion for a decent price online, and I inquired through the website. I was contacted by the internet sales team, and I set up a time for m 2011 Ford Fusion for a decent price online, and I inquired through the website. I was contacted by the internet sales team, and I set up a time for me to come down to check out the car and take a test drive. I had also signed up for a promotion for a free $25 gift card just to come down to the dealer and test drive a car. I figured since I was going down to look at the Fusion, I might as well. I submitted my information and received the text with instructions to show the dealer to receive my gift card. When I arrived at the dealer they had the car waiting for me. I met Sam Avazkhanov, who was the sales rep that I talked to earlier about coming down to look at the Fusion. Sam was very nice, we talked for a bit then we took the car out for a test drive. Once we arrived back at the dealer we started the negotiations for the car. Sam took my information and we waited for financing to be approved. I had no complaints at this point in the process. My trade-in was accepted for the price we agreed upon and everything else went smoothly. Everything for purchasing the car was about wrapped up. At this point I remembered the text message for the gift card promotion and I made sure to show it to Sam and the financing person. They said thanks for showing the promotion and they would submit my information I could expect a card in 3-4 weeks (which is understandable.) I didn't think anything of this until about 4 weeks after purchasing the car, I had not received my gift card. I had talked with Sam some more about the promotion and he said " ...I asked my manager about your gift card he said it had to be sent I will look in to it again..." I took this as a sign of maybe it just hasn't gotten here yet, and I continued to wait for the card. I had waited a few more weeks before inquiring again, by now it had been over a 2 months since I showed the promotion information to the dealer when I purchased the car. Again I inquired with Sam and this was the response I got back " I'll go ahead and redo that card. i'll make sure they will put it in tonight...." I figured maybe something was lost in the original submission, maybe it wasn't submitted, but at least now I would figured they could honor the promotion. I waited 2 more weeks before getting back with Sam to check the status. I had asked, "Hey, just wondering how things are coming along on the gift card? Almost been another 2 weeks and haven't heard anything from you about this? Can I please get an update about when I should see the gift card?" I had never heard back from Sam, and felt like I was being dodged on my questioning. I was starting to get angry about how I was being treated, especially since I had purchased a car from the dealer. I decided to send another email to Sam, this time informing them of my decision to take my disappointment to avenues like DealerRater.com, Facebook, and Twitter. I finally managed to get a response out of Sam, "I already talked to my manager they said it was sent once since you didn't get it I was thinking address information maybe wrong. Can you resend me your address so I personally resend it to you..." I was puzzled after all the paperwork I had signed for the car purchase my address would couldn't be found. I obliged Sam's request and submitted my address information again thanking him for sending the card directly to me. Sam's replied, "We did another one for you with all correct information. I was going to ask you if you have another address and give me your wife's name so I can send another one. We will make it for all the trouble that you went through..." I went along and gave Sam the additional information he requested, especially since all the time I had put into such a simple promotion. Sam then let me know, " I resent the information you should be getting a card on the 10th. I will call and follow up with you personally..." A few more weeks went by and I have not received anything, although I was told to expect it by August 10th. I let Sam know I felt I had given the dealer adequate time to make this right, and to this day have not honored anything I was told to expect in regards to this promotion. Because of this, I am highly disappointed in how I have been treated as a customer and I will refrain from making any referrals to this dealership. More
by wagerssc
Employees Worked With
Sam Avazkhanov
August 10, 2013
Went to Kia with my dad to see if I could get a new/used car. I had no expectations, but had to get new wheels. I met with John Reed and he took me from start to finish --- a real professional customer expe car. I had no expectations, but had to get new wheels. I met with John Reed and he took me from start to finish --- a real professional customer experience. He helped me to set my goals, and then found me a vehicle to suit my needs and did a fantastic job of obtaining me financing. I was speechless because I wasn't really sure I could afford a car, but he got the job done for me (including getting me cash for my trade-in)! I had to come back a few days later, after my initial visit, and I was kept up to date with email reminders about my application status, change in appointment time, etc. Never was left in limbo. Overall experience was much, much better than I've ever had purchasing a car before. As a final touch, my purchase was celebrated by my salesman and then the entire staff, I was truly impressed. Make this your first stop, if you plan on buying new/used. You won't be disappointed. More
by neas626
Employees Worked With
Doug, Chet, John, John Reed
August 06, 2013
Duke Hilsercop, along with the entire Jeff Wyler Kia family, made the experience of leasing my first car one to remember. I never once felt pressured nor taken advantage of; which is one thing to worry family, made the experience of leasing my first car one to remember. I never once felt pressured nor taken advantage of; which is one thing to worry about when interacting with a salesman. Duke was great with his follow-up and continuously kept me updated on what I needed to know. He did his best to accommodate me and find the car I wanted. I would absolutely recommend Duke and Jeff Wyler Kia to friends and family and will hopefully lease/buy another car from them in the future. More
by TNTemple
