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Jeff Wyler Fairfield Cadillac Kia Nissan

Fairfield, OH

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1,705 Reviews

5815 Dixie Hwy

Fairfield, OH

45014

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Showing 1,705 reviews

May 30, 2024

They have many cars at fake online prices. Once you go to buy it they tell you it's a mistake. If you see this please make a complaint through the DMV (the license dealers and have a complaint More

by Tim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cedric Glover
May 30, 2024 -

Jeff Wyler Fairfield Cadillac Kia Nissan responded

Tim-thank you your feedback. We work very hard on doing the small things brilliantly. I would like to have the opportunity to speak with you about your most recent visit.--Cedric Glover--GSM--513-682-2500

March 19, 2024

I believe they used the old "bait and switch" method with a car they had advertised and that I had confirmed they had that morning with an appointment to get me to the dealership. They provided a substitute More

by Bonnie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dominick ?, Tara Barnett
Mar 19, 2024 -

Jeff Wyler Fairfield Cadillac Kia Nissan responded

Yvonne, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Thank you for taking the time to speak with me this morning.--Cedric Glover--GSM--513-682-2500.

February 15, 2024

Our sales person Sam Harvey was very nice And professional. I test drove the cars on Saturday and then came back to buy a car on Monday. The sales managers that write up the offers added a bunc More

by KWM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sam Harvey, Arif Samad, Selwyn Brown, Mike Jasper, Cedric Glover, Chico Robinson, Dale Bryant, Eric McClure, Phillip McCurdy, Tania Hatter, Adam Heltemes
Feb 15, 2024 -

Jeff Wyler Fairfield Cadillac Kia Nissan responded

Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.---Cedric Glover--GSM--513-682-2500

October 16, 2023

Brought truck in for oil change, tech put a large gouge in side running it into tire change machine. Second misshap I'm done. Prior one was loose oil plug. More

by dfraits
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Gregory
Oct 17, 2023 -

Jeff Wyler Fairfield Cadillac Kia Nissan responded

Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Tony Gregory

September 09, 2022

Excellent service, salesperson understood my needs. Best dealership in town, also make sure to ask for Adam Heltemes. Adam showed professionalism, devotion, and dedication towards helping his customers More

by BRANCY GARCIA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Heltemes
August 16, 2022

I took my car multiple times to get looked at because it was turning off, every time I took it in, I was told it was an "update from Kia" and to call back because none of my lights were on showing an issue. More

by kk20192010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
Aug 16, 2022 -

Jeff Wyler Fairfield Cadillac Kia Nissan responded

I really appreciate you sharing your feedback. At your earliest convenience can you please reach out to me my name is Cedric Glover I’m at General Sales Manager here at Jeff Wyler Fairfield. I would like to discuss your overall experience I can be reached at 513-682-2500 extension 20210.

Aug 19, 2022 -

kk20192010 responded

I called and left a voicemail on 8/17 - when should I expect a call back?

Aug 26, 2022 -

kk20192010 responded

Here we are 8/26 and 2 messages - no call back. This is exactly why I will never refer anyone to you.

Aug 26, 2022 -

Jeff Wyler Fairfield Cadillac Kia Nissan responded

KK20192010, Please give me a call my cell phone is 513-205-3880. I have not received your call look forward to hearing from you to discuss further. Thanks Cedric

June 17, 2022

Our Salesman Brian Matthews worked with us very hard to get the car we wanted . Very knowledgeable on all aspects of car business. I recommend him . He kept us informed on what was happening with our car . More

by CadillacMan
Friendliness
Recommend Dealer
Yes
Employees Worked With
Selwyn Brown, Cedric Glover, Brian Mathews
Jun 17, 2022 -

CadillacMan responded

Thanks Brian Matthews for your help making a new car purchase experience great . Brian is very knowledgeable on automobiles . He kept us informed all the time on where the car stood in production and approximate delivery date . Thanks Brian Matthews

April 16, 2022

I had a pleasant experience with my salesman Brian. I have been in touch with him for about a week and a half after seeing the car on Cars.com. He answered all of my questions pertaining to the vehicle More

by 1Dolphfan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Selwyn Brown, Brian Mathews
February 25, 2022

I would not recommend this dealership to my worst enemy. We were pressured to come in due to limited inventory and despite telling them we had two children 4 and 1 that we were very limited on time. We show More

by Ebburlile
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Management staff
Feb 26, 2022 -

Jeff Wyler Fairfield Cadillac Kia Nissan responded

Eric--- Thank you for your feedback We work very hard on taking care of our guest and doing the small things brilliantly. I sincerely apologize that things didn't go as you expected and if you want to discuss it further please reach out to me.-- Cedric 513-682-2500

February 11, 2022

My mother calls service about a recall, and they never return her call - she can never speak to anyone. Gets transferred to someone in service and no one ever answers. ALWAYS gets a message that "(name) More

by tj
Customer Service
Recommend Dealer
No
Employees Worked With
No one calls her back. She's not been able to speak with anyone.
Feb 14, 2022 -

Jeff Wyler Fairfield Cadillac Kia Nissan responded

TJ Thank you for your response your feedback is very important to us here at Jeff Wyler Cadillac. I have been trying to reach you at your earliest convenience could you please reach out to me I would like to discuss your experience and further detail 513-682-2500 Cedric Glover general sales manager.

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