Jeff Wyler Eastgate Auto Mall

Bought a car two weeks ago here already need brakes, will not fix nor reimburse not fix nor reimburse More

I had a bad experience after the sale. I felt very misled during the process. However, after much conversation that didn't lead anywhere Steve Swaynie stepped in and handled the situation I felt very misled during the process. However, after much conversation that didn't lead anywhere Steve Swaynie stepped in and handled the situation very well. He listened to what I had to say and was able to turn an ugly situation into a positive experience. I adjusted my review from 1 to 3 stars solely based on how Steve helped. I feel only going to 3 because if he didn't step in, I'm not sure it would have changed with the other people involved. I hope management sees the example he set, otherwise they would have kept the 1 rating and lost any future business from me and anyone I could tell. Great job Steve! More

Kim and Jeff were fantastic! Kim could not been more helpful… I feel she went out of her way to keep me informed and help me out. She was knowledgeable, friendly, had a great sen Kim could not been more helpful… I feel she went out of her way to keep me informed and help me out. She was knowledgeable, friendly, had a great sense of humor. She came across as someone who really loved her job and would do anything to help you out. The service department was great. Everything was explained to me along with a video showing the work. When I asked them if it was possible to add another job they were more than willing to help me out and still have the car ready when promised.. I got to the dealer a bit early to pick up my car and when Jeff saw me outside he came right out and told me I didn’t wait outside.. He told me Kim said you would be coming early, Everyone I dealt with was friendly, sincere, and helpful. It is because of this outstanding team that I will return and recommend them to others. Thank you! More

I had a very bad experience at this dealership. Called me several times by several different people to make sure I was coming in. Would not honor price of vehicles that were posted online because i Called me several times by several different people to make sure I was coming in. Would not honor price of vehicles that were posted online because it was at a different Jeff Wyler dealership. Everyone on a different page. So disheartening, makes me not want to buy another vehicle ever. More

Outstanding service. Kim Kennedy is just great! Carl is good, too. The minute one steps drives up, service starts. It is great to work with thorough service advisors Kim Kennedy is just great! Carl is good, too. The minute one steps drives up, service starts. It is great to work with thorough service advisors who are efficient, courteous, caring land just downright friendly. I have already referred people to Jim Wyler and mentioned excellent service! Yay! More

Kim is great to work with and provides fast, courteous service every time. She is great at informing me on what my car needs and when along with evaluating my service options. service every time. She is great at informing me on what my car needs and when along with evaluating my service options. More