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Jeff Wyler Eastgate Auto Mall
Batavia, OH
3,670 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,670 reviews
March 25, 2023
UPDATE 04/03/2023 The issues with the Chrysler Pacifica we bought in Oct of last year are dealt with. The engine failed and was given back to the dealership and the loan was cancelled. I would highly recom we bought in Oct of last year are dealt with. The engine failed and was given back to the dealership and the loan was cancelled. I would highly recommend more open communication on the part of the dealership when the initial issues were discovered and more training for employees for healthy interactions with customers. Overall I'm satisfied that the situation is resolved. More
by GillCrew
Employees Worked With
John Blanc
March 17, 2023
Used car showroom very trashy-looking and minor league compared to all other Wyler new car sales showrooms. Salesman was nice but their $37,000 truck suddenly became $43,000 with unwanted service warrant compared to all other Wyler new car sales showrooms. Salesman was nice but their $37,000 truck suddenly became $43,000 with unwanted service warranties and other add-ons. Luckily for me this truck was a want and not a need so I was able to walk away. (run away?) More
by das
Employees Worked With
Dennis Profitt
February 18, 2023
Had a great experience working with 2 salesman KC Williamson and John Bland. Both made me feel welcome and heard. Big shout out to Tim Holbrook, the desk manager. I believe Tim went above and beyo Williamson and John Bland. Both made me feel welcome and heard. Big shout out to Tim Holbrook, the desk manager. I believe Tim went above and beyond to make my experience as streamlined and hassle free as possible. These guys are all great to work with! Thanks again. More
by Buyer Be Aware
Employees Worked With
John Bland & KC Williamson, Tim Holbrook
February 16, 2023
I would not recommend this dealership to anyone, I called about a car I saw on there website to see if it was available and could be test drove they said yes and set up and appointment I informed them that I about a car I saw on there website to see if it was available and could be test drove they said yes and set up and appointment I informed them that I was coming from an hour away and they said that it was fine and they would have the car waiting for me so I drove an hour and get there to find out they just sold the car. After speaking with a sales person who was very nice and understood my frustration, he wanted to get the manager to make him aware of the situation and the manager refused to talk to me and said to tell me that there was more than just my appointment on the car and it’s there job to sell! The manager was very unprofessional and a simple apology could had been said. I would’ve been okay with the situation had I been informed that there was someone else coming to look at the car or been called to be informed that someone was buying it. More
by McKenzie
Employees Worked With
Antonia Sweeney
January 05, 2023
I had a bad experience after the sale. I felt very misled during the process. However, after much conversation that didn't lead anywhere Steve Swaynie stepped in and handled the situation I felt very misled during the process. However, after much conversation that didn't lead anywhere Steve Swaynie stepped in and handled the situation very well. He listened to what I had to say and was able to turn an ugly situation into a positive experience. I adjusted my review from 1 to 3 stars solely based on how Steve helped. I feel only going to 3 because if he didn't step in, I'm not sure it would have changed with the other people involved. I hope management sees the example he set, otherwise they would have kept the 1 rating and lost any future business from me and anyone I could tell. Great job Steve! More
by jamswagner
Employees Worked With
Steve Swaynie
December 08, 2022
Kim and Jeff were fantastic! Kim could not been more helpful… I feel she went out of her way to keep me informed and help me out. She was knowledgeable, friendly, had a great sen Kim could not been more helpful… I feel she went out of her way to keep me informed and help me out. She was knowledgeable, friendly, had a great sense of humor. She came across as someone who really loved her job and would do anything to help you out. The service department was great. Everything was explained to me along with a video showing the work. When I asked them if it was possible to add another job they were more than willing to help me out and still have the car ready when promised.. I got to the dealer a bit early to pick up my car and when Jeff saw me outside he came right out and told me I didn’t wait outside.. He told me Kim said you would be coming early, Everyone I dealt with was friendly, sincere, and helpful. It is because of this outstanding team that I will return and recommend them to others. Thank you! More
by summer
Employees Worked With
Kim…five stars Jeff helped me when I picked up my car Five stars as well
December 04, 2022
I had a very bad experience at this dealership. Called me several times by several different people to make sure I was coming in. Would not honor price of vehicles that were posted online because i Called me several times by several different people to make sure I was coming in. Would not honor price of vehicles that were posted online because it was at a different Jeff Wyler dealership. Everyone on a different page. So disheartening, makes me not want to buy another vehicle ever. More
by darrelsides1171
Employees Worked With
Casey Jones
October 04, 2022
BOUGHT A JEEP IN MAY HAD TO TAKE IT BACK FOR AN OIL LEAK TWO DAYS LATER TO THERE CREDIT THE FIXED THAT. I HAVE AN AXLE LEAK NOW AND EVEN THOUGH I HAVE THERE WORTHLESS ASSURANCE WARRANTY FOR 6 MONTHS 6000 MI TWO DAYS LATER TO THERE CREDIT THE FIXED THAT. I HAVE AN AXLE LEAK NOW AND EVEN THOUGH I HAVE THERE WORTHLESS ASSURANCE WARRANTY FOR 6 MONTHS 6000 MILES OF COURSE THIS IS NOT COVERED AND THEY WANT TO CHARGE ME 935 DOLLARS TO FIX. DO NOT GO HERE I WILL FOREVER RALLY TO HAVE PEOPLE GO ELSEWHERE. WOULD GIVE ZERO STARS IF POSSIBLELEA More
by vandy980304
Employees Worked With
JAMES RAY, Doug Young, Robert Young, Ahmad Atrash, Rob Anderson, Jordan Anderson, Ali Atrash
October 02, 2022
Sold us a Durango that ultimately had a defect in the transfer case switch that caused the SUV to drop into low gear without warning. It could have killed us if it occurred on the highway. We took it to transfer case switch that caused the SUV to drop into low gear without warning. It could have killed us if it occurred on the highway. We took it to be repaired and they said it could not be fixed. That’s it. No further service. No offer to help. I wouldn’t buy anything from Jeff Wyler or trust him or Dodge in the future. It should have been a recall item. Dodge knew it. I believe Wyler knew it and we weren’t even warned about the danger to us or our family. More
by Lowerhcp
Employees Worked With
Noah Brauer, Doug Young
