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Jeff Wyler Eastgate Auto Mall
Batavia, OH
3,670 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 06, 2018
Good quick and efficient service Since buying my Kia Soul new in 2015 I have never taken it to any other place for service but Eastgate jeffwyler. I have never had a time that the se Since buying my Kia Soul new in 2015 I have never taken it to any other place for service but Eastgate jeffwyler. I have never had a time that the service provided was excellent. More
by No name
Employees Worked With
I do not remember the sales manager or the sales rep. but both were very easy to deal with and worked to give me the best deal that I could expect., Doug Young, Robert Young
September 05, 2018
Terrible service, terrible prices, Tim Holbrook Saw a car that was over 1.5 hours from me and thought I'd have them ship it to a closer location. I talked to 3 different people over this. 1st lady f Saw a car that was over 1.5 hours from me and thought I'd have them ship it to a closer location. I talked to 3 different people over this. 1st lady from the said to call the dealership near me to check to see if it was being looked at by anyone else. Dealer near me said he would check and get back to me. He didn't. I called back and got someone different, he said he would check and call me back. He didn't. When I called him back, he couldn't do it because the cars hasn't been at the other dealership for over 30days. Both of these conversations required me to call back multiple times because no one would call be back even after hours of waiting. Finally When I got the information that they wouldn't transport it to me I decided to drive the 140+miles to see the car. When I got there I waited for over 30 minutes just to see the car. Then the salesman handed me over to a different salesman. Tim Holbrook, he is possibly the worst salesman I have ever met and he was supposed to be their best. He was immediately rude to me and asked me multiple times why I didn't bring my trade in. I told him that I didn't bring it in because of how long the drive is. His lack of customer service and flexibility astounded me. A 10k car became nearly 17k. Despite the dealership saying that they are a no haggle dealership because they are fair in their prices I had to haggle just to get a reasonable price. I was charged above Blue book price as well as the cost the dealership paid to get the car running. That's like charging 400$ for a 300$ phone because you had to spend 100 to fix it. Tim made it very clear that his main concern was to make himself money on selling other things with the car(gap insurance and a warranty). He did not even attempt to pretend that he was trying to assist me in getting myself a new car. Between each interaction there was a 30 minute or longer wait. i got there at 8pm and was there till 11:30pm. most of the time I was there was just waiting. I was given a hard time about shipping the car because it would cost him money and I was told that since I came to the dealership that they wouldn't ship it anymore. I just wanted to get the car shipped near me, test it, and buy it at a reasonable price. Tim made sure none of that would happen. He was so forceful and rude about each and everything, even when I called him out asking why he was being so unpleasant to me he threw it back on me for trying to take away him making money. Also the car stereo immediately stopped working as soon as I got in the car after buying it. More
by icc
Employees Worked With
Tim Holbrook, Charles Glover
August 31, 2018
I brought my Chevy sonic in for maintenance. Maintenance was done efficiently and quickly. Everyone was pleasant and courteous. They offered to take me home because I live close, but I chose to Maintenance was done efficiently and quickly. Everyone was pleasant and courteous. They offered to take me home because I live close, but I chose to stay and wait. More
by phyllis
Employees Worked With
Rodney Hodges
August 28, 2018
Awesome staff I would highly recommend the service center for any and all needs and maintenance on your vehicle. They are very quick to service you and the cost is I would highly recommend the service center for any and all needs and maintenance on your vehicle. They are very quick to service you and the cost is comparable to an individual shop. I had a great experience and will come back. More
by Gidget Jones
Employees Worked With
i do not remember the service staff that checked me in. , Casey Jones
August 12, 2018
Super On 8/6/2018 I made a online appointment through Jeff Wyler Eastgate Auto Mall on a Sunday for Monday drop off at 4AM and I called and with the Service On 8/6/2018 I made a online appointment through Jeff Wyler Eastgate Auto Mall on a Sunday for Monday drop off at 4AM and I called and with the Service Advisor at 11AM they had already serviced my Chevrolet Cruze and was ready for pick up by the time I got off work. Very Pleased with Jeff Wyler Eastgate Auto Mall Service Advisor and the Techs that Worked on my Chevrolet Cruze More
by kjohnson2866
Employees Worked With
Doug Young, Robert Young
August 10, 2018
Phenomenal Service I was hesitant on trying to trade in both my 2014 Jeep Grand Cherokee and 2011 Ford F150. I have tried two different times. Once in Clarksville, TN at I was hesitant on trying to trade in both my 2014 Jeep Grand Cherokee and 2011 Ford F150. I have tried two different times. Once in Clarksville, TN at Gary Matthews and again in Troy, OH at the GMC dealer on 25A. Both times, I was told that I owe too much and that I needed to wait until I had both vehicles paid off. So, I went into Jeff Wyler for a safety recall on my Jeep this week Thursday the 9th of August and I see Jason Gains. I asked him if he could run some numbers and maybe I could get a good price on trading them in. WOW, simply, WOW, he came back with two great numbers and the process started. I was amazed at how much he knew with only being their for two weeks. He handled the paperwork, the test drives of two Jeeps (test drives are great) and as well as all the paperwork for the signing of the new jeep. He even called my insurance agent and got the information already for me after I got off work today. The service that I received was AWESOME! I drove home with my new 2018 Red Jeep Wrangler in just two days. I forgot to mention that Jason drove all the way up two hours to get my jeep from another dealer and drove back. Did I mention today was his day off? Well it was, and he still worked all day just to get me into my Jeep. I don’t know if you give raises in just two weeks of working there, but Jason deserves it. He is a great salesman and knows how to talk to customers. He said that he used to work in a nursing home. Those patients must have loved him. Thank you, Jason, for helping me have a great and smooth time buying my first new vehicle. Yes, my first at the age of 46, this jeep is MY first (no spouse to drive it). More
by FirstJeep18
Employees Worked With
Jason Gains
August 09, 2018
The man at the counter was very polite. I asked for my car to be washed, and I am not sure that was done. It either wasn't washed, or it picked up dirt on the way from the dealership to O C I asked for my car to be washed, and I am not sure that was done. It either wasn't washed, or it picked up dirt on the way from the dealership to O Charley's restaurant. Everything else was done at a reasonable cost and in quick order. More
by Corrine
Employees Worked With
Doug Young
August 08, 2018
Complete Service. The service department worked with me to make certain that my repairs were done completely. I appreciated their efforts. I will go back there again. The service department worked with me to make certain that my repairs were done completely. I appreciated their efforts. I will go back there again. More
by JohnK
Employees Worked With
Jason Moore: Shane Hodge
August 07, 2018
Bought a Mazda CX-5 I just bought a brand new 2018 Mazda CX-5 and it was the best experience ever! Robbie Ellegood made this a very smooth transition and he made the exp I just bought a brand new 2018 Mazda CX-5 and it was the best experience ever! Robbie Ellegood made this a very smooth transition and he made the experience second to none. Every single person we dealt with at Jeff Wyler Mazda was exceptional! I have bought several cars in my life and it has never been such an amazing experience. The team at Jeff Wyler Mazda really know what they are doing. It didn't feel like your typical "pressure car sales pitch", it felt like a family. I know that I am leaving people out of the tags in this and I'm sorry, I can't remember all of your names! Just know I appreciate all of you! We also received a great deal on Insurance! We insured both cars through Allstate and Colleen was amazing! Thank you everyone for helping me get my beautiful car! I love it. I wish I could give more stars!!!! Danny More
by DannyLawson82
Employees Worked With
Eric Reardon, Robbie Ellegood
August 07, 2018
Excellency in Service Jason Moore was very professional and courteous. He was thorough from beginning to end. Our vehicle was serviced adequately and quickly. We were provi Jason Moore was very professional and courteous. He was thorough from beginning to end. Our vehicle was serviced adequately and quickly. We were provided a quality loaner and were not inconvenienced during service. More
by Deniseac777
Employees Worked With
Jason Moore
