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Jeff Wyler Eastgate Auto Mall
Batavia, OH
3,655 Reviews
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May 14, 2014
Purchase of a 2014 Traverse We had a wonderful shopping and customer service experience at Jeff Wyler Eastgate. The dealership was easy to locate, clean and well-appointed, and w We had a wonderful shopping and customer service experience at Jeff Wyler Eastgate. The dealership was easy to locate, clean and well-appointed, and with significant inventory. We worked with Jake Shepherd, who was extremely knowledgeable and helpful. Despite our experiences with other salesmen and dealerships, he promised that the process would be short and painless. In fact, we drove home in our new car in less than 2 hours. Jake was conversant with all of the car's features, and patiently reviewed these, and answered all of our questions. After all the finances were finalized, although it was already past closing, Jake stayed (and was given the keys to lock up), to again review, and also demonstrate, all the features of our new Traverse. In summary, his professionalism, dedication, knowledge and overall customer service skills are certainly a credit to the Jeff Wyler organization. More
by Amaccarino
Helpful May 14, 2014
New car purchase To whom it may concern, Over the past 35 years I have purchased many new vehicles from the following companies (Chevy, Ford, and Chrysler). I recen To whom it may concern, Over the past 35 years I have purchased many new vehicles from the following companies (Chevy, Ford, and Chrysler). I recently purchased a new Dodge Challenger from Mr. Kevin Feldkamp at Jeff Wyler. Purchasing a new car can be and has been a stressful experience several times over the past 30 years. Dealing with Mr. Feldkamp and Jeff Wyler was the most pleasant experience car buying experience I have had. Mr. Feldkamp and I spoke several times over the phone concerning my purchase. Jeff even called me on his day off to make sure all of the i's we dotted and t's were crossed. He was very informative and explained every detail and process along the way. When I was actually able to make it to the showroom late one evening. The car I was looking at purchasing was right outside ready for my test drive. When I returned from the test drive, Kevin had my loan with JP Morgan Chase already approved. Kevin quickly directed me to the finance office. There, all of the paperwork was explained in great detail, an all options, warranties explained. Not your typical high pressure sales pitch that you find at most dealerships. I would recommend to anyone looking to purchase a new vehicle to contact Kevin and Jeff Wyler. You will not only receive a great deal, but the buying experience there was excellent. Do yourself a favor and contact Kevin! Regards, R.D. Lucas - A very satisfied Jeff Wyler customer!!!!!!!!! More
by IsabellaJackson12345
Employees Worked With
Kevin Feldkamp
May 14, 2014
I will never RECOMMEND or BUY from JEFF WYLER ever again We spent over 5 hours being questioned and left waiting and waiting and waiting by the Mazda end of the dealership. The salesman (Rob) was FANTASTIC. We spent over 5 hours being questioned and left waiting and waiting and waiting by the Mazda end of the dealership. The salesman (Rob) was FANTASTIC. But it went downhill from there. The finance guy put 8 hits on our credit rating for banks and credit unions that he knew would not respond. This will cause our credit rating to PLUMMET, and takes 2 years for those hits to drop off. Thanks so much for that !!!! Then, the floor manager - Shenazar Willis tries to put us in a deal with 14.9% financing after we had told him REPEATEDLY that we would only purchase the car at 5% financing or less, AND that we wanted to go to our own Credit Union to get our financing. He tells us they will get the paperwork together to take to our Credit Union, and pass us off to Tim Donnellon. That's when our real fun starts. He tries to get us to sign off on the 14.9% financing when all we wanted was the bottom line price to take to our Credit Union. We haggle for 45 minutes and he finally gives us what we came for. When we come back on Monday to actually buy and pay for the car with GREAT financing from our own Credit Union instead of the Jacked up rate that Jeff Wyler was trying to stick us with, we have to wait 90 minutes for Tim to do the paperwork. When he finally comes in to do it, he will not look us in the eye, and he will not speak to us. Mr. "I will do anything to make a customer happy" on Saturday suddenly is angry, bitter and contentious on Monday. Not only that, he is so mad and so stupid, that he forgets to ask for the down payment money. We walk out with the car, no money down because he's so mad at us. How unprofessional is that ??????? The ABSOLUTE WORST TREATMENT I have received in my life !!!! Perhaps Jeff Wyler should learn that not everybody from Highland county has an IQ in the 70's. And some of us are bright enough to know when we are being taken for a ride by unscrupulous financial staff. Lesson learned : NEVER GO TO JEFF WYLER !!!!! More
by msh0405
Employees Worked With
Tim Donnellon, Shenazar Willis
May 13, 2014
Terrible Experience. Avoid at all cost! I had a terrible experience when buying a car from here. I had been communicating with Josh Wocher online about a 2011 Honda Odyssey. The van was I had a terrible experience when buying a car from here. I had been communicating with Josh Wocher online about a 2011 Honda Odyssey. The van was a recent trade in, and Josh assured me it was being cleaned and would be ready when I arrived on the 24th. Josh wasn't there when we arrived, and so I was told to work with Mark Christman. Mark was very nice and helpful while we were there, but after leaving his desk, he never returned phone calls and would only occasionally return text messages. The van itself was not cleaned and disgusting, so Josh had been misleading in his comments. Once we agreed on price, Mark agreed to have service done on the car, have it detailed, and have it ready in 6 days by the following Tuesday. The van only had one key, so he agreed to provide an additional key, as well as repair a dent in the rear bumper. Mark was also misleading in his comments, as the vehicle wasn't close to ready by Tuesday. They ended up driving the car down to me in Lexington, KY, but this was to keep the sale as I was looking elsewhere. When the car arrived, it had not been detailed. It had just been lightly vacuumed. There were still sticky stains on cup-holders, the floor, and there was food under the seats. I even found a pair of finger nail clippers between the drivers seat and console. The car was delivered with the check engine light on as well as the low tire pressure sensor on. The front and rear wiper blades were torn and broken. There was no second key provided to us, and copies of the paperwork such as the service record were not provided with the car. I needed the car that day for a family vacation, so I was forced to accept it in that condition. I advise you to not buy a car from this dealer, as they provide no customer service or reliability. All that they care about is the stereotypical used car sale. More
by jsdown2
May 13, 2014
first time online auto purchase Buying online from out of state is not an easy task. This dealership was on the phone within 30 minutes of my inquiry! They have an excellent comput Buying online from out of state is not an easy task. This dealership was on the phone within 30 minutes of my inquiry! They have an excellent computer system which helps you work with the same sales person and stay informed of price changes. I am not experienced in buying cars but I would work with Kyle and Jeff Wyler Eastgate again. More
by karen122
Employees Worked With
Kyle Thielmeyer
May 13, 2014
New Truck I recently purchased my third new truck from Jeff Wyler. I would recommend them as all of my experiences were great.Brandon was extra special in helpi I recently purchased my third new truck from Jeff Wyler. I would recommend them as all of my experiences were great.Brandon was extra special in helping with the equipment transfer from the trade in to the new truck. I will be back. More
by mikecall31
Employees Worked With
Brandon Lenhart
May 10, 2014
Excellent Work I recently purchased a very nice used Impala from Greg Flick at the East Gate auto mall. Greg and Brad worked together to find me a car that fit my ev I recently purchased a very nice used Impala from Greg Flick at the East Gate auto mall. Greg and Brad worked together to find me a car that fit my every need. Financing was a breeze and they were very helpful with any questions I had. Very friendly folks and just an all around good buying experience. More
by justinjea121
Employees Worked With
Greg Flick
May 09, 2014
New car purchase Our buying experience was first rate at Jeff Wyler , Jon Bowles was friendly and very helpful and made our purchase a very pleasant experience. The sh Our buying experience was first rate at Jeff Wyler , Jon Bowles was friendly and very helpful and made our purchase a very pleasant experience. The showroom was clean and neat and every employee we talked with was very nice. We purchased a 2014 Kia Soul and we are enjoying every bit of it! I would recommend going to Jeff Wyler to anybody. More
by BrianCowans
May 04, 2014
Great Deal, Great Service Adam was very helpful and patient. He was able to work with us in finding an exceptionally good deal on a used Subaru Outback. We couldn't have asked Adam was very helpful and patient. He was able to work with us in finding an exceptionally good deal on a used Subaru Outback. We couldn't have asked for better service. The only downfall is that I can't have it serviced at Jeff Wyler. Mark McQuity and the quality of the Mazda Service facility there has been incredible for the past 9 years! More
by chrystelwells1
Employees Worked With
Adam Shaffer
May 04, 2014
New Car Purchase The sale service was great. Ryan had sold my husband a car and I found this Nissan in Eastgate and he was very efficient and met us there for this car The sale service was great. Ryan had sold my husband a car and I found this Nissan in Eastgate and he was very efficient and met us there for this car sale. Ryan was a nice guy to work with, straight forward. Thanks again!! Love the Nissan Altima!!! :):):) More
by tmcpwc42
Employees Worked With
Ryan Metz and Eric Mcclure
