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Jeff Wyler Eastgate Auto Mall
Batavia, OH
3,670 Reviews
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Showing 3,670 reviews
December 15, 2014
jeff wyler eastgate; a buyer beware used car dealer Jeff Wyler Eastgate, I am writing regarding a 2012 ram 1500 I purchased from the Jeff Wyler used vehicle dept. in Eastgate, OH. I have purchased two Jeff Wyler Eastgate, I am writing regarding a 2012 ram 1500 I purchased from the Jeff Wyler used vehicle dept. in Eastgate, OH. I have purchased two vehicles from Jeff Wyler Eastgate; a 2012 mazda 3(new) and the 2012 ram 1500(used). My wife and I were in the process of looking for a new 2015 Mazda cx-9 at Wyler Mazda; I am no longer interested in purchasing or doing any business with the Jeff Wyler group. During the financing portion of the deal I was introduced to a 4.00% interest rate. I knew the current rates were 3.11% and I have great credit. When I questioned the interest rate the finance person said that was the best they could do. I refused the financing and said I would return with a check from my bank. When I said that, the finance person said hold on and magically found me a 2.99% interest rate. Why wouldn't I have gotten that rate in the first place? That is poor business and I should have cancelled the deal at that moment. During the purchase of the 2012 Ram 1500 I asked to have some stickers removed from the rear of the truck. The salesman said they would not remove the stickers for liability reasons. I understood and decided I could remove them myself. When I started to remove the stickers myself I noticed the tailgate had been repainted, over the stickers. During the repainting process the stickers were not taped off correctly. This process left the top of the sticker painted in white and thus rendering irremovable without repainting. I did not notice this defect upon delivery of the vehicle; if I had, I would have asked for a “we owe” to remove the stickers and repaint the tail gate. I drove the vehicle back to Jeff Wyler Eastgate and asked for this to be looked at and fixed (12-15-2014). I was told by the sales manager that they will not fix it since it wasn’t in the “we owe”. Again, I understand that it was not a written “we owe”, however, I was asking for someone to do the right thing in the name of customer service. It was dark out when I bought the truck making it difficult to fully see. Had I noticed the stickers were not easily removable, I would have either asked for them to be removed by Jeff Wyler or I simply would not have purchased the truck. I walked out extremely upset realizing they weren’t going to resolve this, no matter how much I pleaded. I purchased the vehicle from Jeff Wyler because I felt that I get fair deals and the customer service had been great. I often tell people to go to Jeff Wyler Eastgate because I enjoyed my experience. I had expected Jeff Wyler to repair the cosmetic flaw in good faith since I paid “Retail Value” for the vehicle. I chose to go to Jeff Wyler rather than a private seller because I felt there is more security when buying from this dealership and paying extra for that. If I would have noticed this defect at the time of purchase it would have been taken care of before delivery. I would never have thought Jeff Wyler would conduct themselves as a buyer beware dealer and provide me with no resolve. Due to this poor customer service and the inability to make it right I will never buy a vehicle or service any of my vehicles at any Jeff Wyler dealership again. I will also warn people to be cautious and thoroughly inspect the vehicle they are considering and to not buy a vehicle at night like I did. -Jesse Swensgard More
by superbike1981
December 14, 2014
Very helpful Josh is new at selling cars I am his first buyer I bought a used 2013 spark for my daughter and josh was a big help:) way to go josh I hope this is th Josh is new at selling cars I am his first buyer I bought a used 2013 spark for my daughter and josh was a big help:) way to go josh I hope this is the first of many more to come. More
by mitchbellamy
Employees Worked With
Josh Knapmeyer
December 12, 2014
purchased used pickup Overall good experience. Informative met commitments. Very good communication. Sales person worked to understand my specific situation and requiremen Overall good experience. Informative met commitments. Very good communication. Sales person worked to understand my specific situation and requirements and structured the transaction accordingly. Answered all questions. More
by supersled1
December 11, 2014
Tania Hatter I came in to look at cars, Tania met me in the lot and made me feel so welcome! She did a great job for me in purchasing my vehicle! Not only did she I came in to look at cars, Tania met me in the lot and made me feel so welcome! She did a great job for me in purchasing my vehicle! Not only did she help me get the rims I wanted I my car she helped me get the deal I needed also as far as the cost! She also helped get my interest rate lowered with my trade in! She was happy, fun, and made the experience delightful! She may be your best salesperson! Ask for Tania when u go to Jeff Wyler ! :) More
by lisa.fulciniti.3
Employees Worked With
Tania Hatter, Tania Hatter
December 09, 2014
New Purchase worked with Tim Nix on a new Silverado 1500, received great customer service, a very fair price on my new truck, as well as fair value for my trade-in worked with Tim Nix on a new Silverado 1500, received great customer service, a very fair price on my new truck, as well as fair value for my trade-in. Would highly recommend Tim if you are considering a new purchase. More
by dave1262
Employees Worked With
Keith Beach, Chris Parsley, Tim Nix
December 08, 2014
I Did It All By Myself My wife and I were looking for many months for a new lease vehicle for our 16 year old daughter. I brought in a newspaper add for a Nissan Centra S $ My wife and I were looking for many months for a new lease vehicle for our 16 year old daughter. I brought in a newspaper add for a Nissan Centra S $149.00 a month, nothing down, 12000 miles included 36 mos. I was greeted immediately and pleasantly by Tania. I explained the add, and she immediately started pulling up the available vehicles on the lot. She was a pleasure to deal with, as she listened to exactly what I wanted, and worked to explain, show, and answer questions just on what I wanted, and nothing else. She offered suggestions only. Within one hour, I had test drove a vehicle and signed my intent to lease. The rest was just the business of preparing and signing. Tania made me feel very comfortabl eand paid attention. I felt no pressure, nor any unecessary or uncomfortable sales tactics to obtain anything other that what I wanted. Tania has an excellent, and professional work ethic! I normally need my wife to handle dealing with new cars and I was able to do this on my own. A great experience! I also appreciate the fact that there were multiple vehicles immediately in stock that was advertised. Thank you! More
by MA210786
Employees Worked With
Tania Hatter
December 07, 2014
Finding the best fit After a long days search for a new vehicle, we stopped at Jeff Wyler Eastgate to look at a Jeep. The initial one we wanted was out of our budget. Inst After a long days search for a new vehicle, we stopped at Jeff Wyler Eastgate to look at a Jeep. The initial one we wanted was out of our budget. Instead of sending us out the door, Tyler took us around to see their stock and found us the perfect one in our budget. Thanks to Tyler and the staff at Jeff Wyler Eastgate Jeep, we got what we love and still stayed in our budget! More
by Sara Bennett
December 07, 2014
Best Car shopping experience by far! This was one of the few times that I went shopping for my first car and this dealership was definitely the best. Mark Christman was very informative a This was one of the few times that I went shopping for my first car and this dealership was definitely the best. Mark Christman was very informative and explained everything in great detail, which was great because I wasn't very knowledgeable on a lot of things. He helped me find a great car, for a great price that I didn't expect to leave out with. I would recommend anyone that wants to find a great car go to this dealership. I will definitely be looking to continue business through them over the years! More
by kdavis91
December 03, 2014
Time consuming endeavor made fun Todd Cunningham personified professionalism in a business that is fraught with stress inducing variables. He patiently explained all of the paperwork Todd Cunningham personified professionalism in a business that is fraught with stress inducing variables. He patiently explained all of the paperwork required and went through items line by line until I understood each item. Todd delivered my Equinox to my doorstep, synchronized my phone to the vehicle, and gave me his business card to call if I needed help with anything. What more can you ask for? I got a great deal too! More
by ladyraj
Employees Worked With
Financial Gurus
December 02, 2014
A great buying experience at Jeff wyler Chrysler This was the second car I purchased with the help of Jason Malone. I can't express how much I appreciate him helping me. Thank you Jason for finding m This was the second car I purchased with the help of Jason Malone. I can't express how much I appreciate him helping me. Thank you Jason for finding me exactly the car I wanted, again! More
by Aliceosborne
Employees Worked With
Jason Malone
