Jeff Wyler Eastgate Auto Mall

If I could give zero stars i would! Please watch yourself at this place. I took my car in for a recall fix and they tried to lie to me and up sell me on an alignment that I 100% didn't need. They said their at this place. I took my car in for a recall fix and they tried to lie to me and up sell me on an alignment that I 100% didn't need. They said their machine took a reading as I drove into the shops bay and ALL 4 of my tires were out of alignment and showed me a paper trying to scare me into buying an alignment. Funny thing is that I just bought 4 brand new tires from tire discounters a week prior and they did a free alignment and I still had the paperwork from that. Then the service guy told me that his machine that took my reading as I drove past it was more accurate then tire discounters actually doing an alignment. I could tell he wasn't expecting me to just have had an alignment done and he was still trying to lie to me and up sell me on getting an alignment done. What a shame that Jeff Wyler is lying yo people and trying to get people to spend money to get services done that they don't need! More

My credit is aweful so I asked about a vehicle they had for $3000 and if they would come down to $2600 to $2800. Their response was "not interested," I'm glad to see in the times we have now they can affor for $3000 and if they would come down to $2600 to $2800. Their response was "not interested," I'm glad to see in the times we have now they can afford to turn away a cash purchase. Not even an attempt to find me something that price range, even though they have them on their lot. For that they told me anything in that price range is not reliable. So, as I take it, they sell several cars that are not reliable.....🤔 More

Excellent Care This is the fourth time I have had the pleasure to take my 2018 Kia Rio5 in for regular servicing. I have always been greeted with a smile, advised o This is the fourth time I have had the pleasure to take my 2018 Kia Rio5 in for regular servicing. I have always been greeted with a smile, advised of everything that would be done during this service, and shown to the customer waiting area. This was my first experience during the virus situation. I felt that my health was as much of a concern as my vehicle. Distancing was in effect, face covering was used, seating areas were reduced from previous times. When my vehicle was finished, all details were covered clearly, I signed the paperwork and I was walked to my vehicle. The vehicle door is always opened for me. Jeff Wyler, your service department is 5 Star !! More

I am writing a review to discuss a previous review written by myself about a terrible experience that I had had recently with Jeff Wyler Jeep. During this review I discussed some inappropriate things written by myself about a terrible experience that I had had recently with Jeff Wyler Jeep. During this review I discussed some inappropriate things that I had heard from two salesman on the sales floor. Since writing this review I have been contacted by sales manager at Wyler Jeep and asked to come in and have a conversation about what I had written. The manager and I sat down and had a great discussion and I will say Wylers management team is headed in a different direction. You see, last year I wrote a review of my buying experience at Wyler and made many calls to management to include Jeff himself and got not a single response. Less than 24 hours from this post I was contacted by Brian, the sales manager and he is a very positive individual that explained some things and talked to me respectfully. With this said, it does not change what had happened in the store but it does polish their image in my eyes. If all get on the same boat then Wylers may just get my business again in the future. More

Good Service The on line scheduling was easy. Text communication was great. Drop off and pick up were quick and easy. The car was done earlier than promised. The on line scheduling was easy. Text communication was great. Drop off and pick up were quick and easy. The car was done earlier than promised. More

Totally Creepy I simply went in to get a replacement key for my Nissan (that I did not buy at Wyler, but that's another story!). While I was waiting, I was accosted I simply went in to get a replacement key for my Nissan (that I did not buy at Wyler, but that's another story!). While I was waiting, I was accosted by a sales person who wanted to know what I paid for my car (none of his business!) and then he kept pressuring me to tell him, implying that he could have gotten me a better deal. On the other hand, the service dept. was friendly and got the job done - though it did cost a lot more than the parts dept. originally told me that it would. More

Service work Dennis Collier is the service manager of Kia and I've dealt with him since2015 friendly,sincere, competant always professional an asset for Jeff Wyle Dennis Collier is the service manager of Kia and I've dealt with him since2015 friendly,sincere, competant always professional an asset for Jeff Wyler More

great job very friendly staff i had a great experience i have never bought a vehicle here before but i will definetly come back for service and buy my next one very friendly staff i had a great experience i have never bought a vehicle here before but i will definetly come back for service and buy my next one More

Bad Situations Went to look at a Chevy Equinox 2018. Sales person said we didnt qualify for a used vehicle but could for a 2020. Went to the new chevy dealership and Went to look at a Chevy Equinox 2018. Sales person said we didnt qualify for a used vehicle but could for a 2020. Went to the new chevy dealership and was told that they were having trouble getting banks to call them back because most office workers working from home so to save us time they would get back at us later. Went home did not hear from them til three days later after I called them to see whats up. Said they still have not heard. anything and finally the guy told me the banks did get back and we were declined. I think he knew that from get go. Oh forgot to mention the sales person at the used car department kept disappearing every few minutes. I finally caught on to what he was doing. Had several clients at one time. More

If I could give this Chrysler dealership zero stars I would. They have misleading pricing. They will get you on the financing or incentives. Horrible. would. They have misleading pricing. They will get you on the financing or incentives. Horrible. More