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Jeff Wyler Eastgate Auto Mall
Batavia, OH
3,670 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 3,670 reviews
November 23, 2015
Poor customer service My husband and I bought a 2013 Ford Edge from Used cars. After driving off the lot, I realized I could not see the left side of my lane on the highway My husband and I bought a 2013 Ford Edge from Used cars. After driving off the lot, I realized I could not see the left side of my lane on the highway. I finally found time the next week to email our sales person, Savannah Kaylor McDonald, to see if I could bring it in for them to check out, and was told since it wasn't covered by a warrenty, I would have to pay for repairs. My husband was livid, to say the least, and was not kind to Savannah or her manager, as this is a vehicle we expected to be in good working order from the start. The sales manager told us they would look at, and asked when we could bring it in, telling us he would be off on the day I picked, but said I should ask for Eric, Dave or Jim. I took it across town to Wyler Eastgate on 11/17/15. I was directed to the Mazda dealer service dept., where they are supposed to repair the used cars. I was told Eric was off, but the man at the service desk sent a text to someone to find out who was covering. A couple guys walked over to me and said they would check my car. I was there about an hour total, when three men approached me and told me that they wanted to discuss my car. We went outside, and one of them parked my car a foot awayfrom a black painted wall and turned the lights on. They said they took the bulbs out and reseated them, one might have been in wrong. They said there is a shadow, but that there is nothing wrong with the lights. I drove home not knowing if there was going to be any change or not, since it was in the middle of the day, but the next time I was out after dark, I was with my son. He found the adjustor screw, and raised the bulb alignment. Now I can see about two feet of road ahead of me and the BIG shadow on the road. It's like a solar eclipse. I wish I could post the picture or the video I have of the road in front of me while driving in the dark. It is crazy stupid. After doing research, it sounds like I will have to buy the whole lens assembly to fix this....if I am luck enough to find one that isn't flawed. More
by cgcoin54
November 23, 2015
Great customer experience at Jeff Wyler Jeep I contacted the Jeff Wyler Jeep after spending time on their website to verify availability of the vehicles listed. I was connected with Joe Wildermu I contacted the Jeff Wyler Jeep after spending time on their website to verify availability of the vehicles listed. I was connected with Joe Wildermuth. He spent the appropriate amount of time to understand my interest and match that with the right vehicle. The following day he provided a video overview on each of the vehicles and sent them to my email for me and my wife to review. The entire buying experience was very low key and no pressure. I would definitly recommend Joe and Jeff Wyler for a great deal and the right customer exerience. More
by Dave H.
Employees Worked With
Joe Wildermuth
November 23, 2015
Great Customer Service! We worked with Scott Renshaw and I could not ask for a better sales consultant. We have bought many cars from Jeff Wyler and the value of customer ser We worked with Scott Renshaw and I could not ask for a better sales consultant. We have bought many cars from Jeff Wyler and the value of customer service is incredible! Thank you and we love our new Jeep! More
by MariahRowland
Employees Worked With
Scott Renshaw
November 22, 2015
The best car buying experience I've ever had! Over the last two months I have been dealing with many car dealerships in the Northern Kentucky area. I knew exactly what I wanted. Jonothan was upf Over the last two months I have been dealing with many car dealerships in the Northern Kentucky area. I knew exactly what I wanted. Jonothan was upfront, quick and extremely courteous when getting back to me via email. He completely respected my "please do not call request." I thought, "what's the catch?" He was able to get me in the car I wanted for the price I was willing to pay. I was still somewhat skeptical going to sign the papers. Again, I thought "what's the catch?" I was very pleasantly surprised.....no catch. He was very thorough going over everything and explaining everything. My husband liked the service so well that he will be paying a visit to him when his lease is up at another dealership. If you are looking at a Madza, see Jonothan. You will be completely happy with his upfront, honest, respectful approach. By the way, my new 2016 Madza 6 is amazing! I am so thankful I found this dealership! Total class act! More
by Carolyn2015
Employees Worked With
Tim Spradlin
November 22, 2015
Absolutely awesome car buying Experience Was there at Eastgate Automall for an exciting offer on Chrylser Town Country 2015. Was offered the great deal as advertised and also had a great valu Was there at Eastgate Automall for an exciting offer on Chrylser Town Country 2015. Was offered the great deal as advertised and also had a great value for my trade-in. Greg was pro-active in sending out the car details and price of the car and also sent other listings too. Both Greg and Logan ensured that I got a great deal. From scheduling an appointment and to the delivery of the car, I can certainly say it was a great and truly professional experience and will definitely recommend to others!!!! More
by Pavan
Employees Worked With
Logan, Greg Matanguihan
November 22, 2015
Great My experience was great. The guys we worked with were very nice. They worked with us to try to reach an agreement. It took quite a while to get into f My experience was great. The guys we worked with were very nice. They worked with us to try to reach an agreement. It took quite a while to get into finance but there were other people already there. More
by Brisimpson14
November 20, 2015
Buying a used car My son has less than stellar credit and a dead car. We have looked at many " Buy Here- Pay Here" lots and " We Finance Everyone " dealerships when we My son has less than stellar credit and a dead car. We have looked at many " Buy Here- Pay Here" lots and " We Finance Everyone " dealerships when we stopped at Wyler due to a radio commercial. We met Sam as we exited my car. Sam listened to my son, then sat down with him and took him through the process of financing and buying a car. Several hours and a co-signer later, my son drove away in a good, low milage car with factory warranty still in place ! Everyone involved was pleasant, respectful, and attentive to our needs the entire time. I even had to apoligize to Sam as I thought he was going to be the " Used Car Weasel " that we have experienced many times. I have never bought a car from Wyler before, but this will be the FIRST place I go when I need another car. More
by Rockysmybuddy
Employees Worked With
Sam Kassem
November 20, 2015
A good experience buying a new car. Overall, a good experience buying a new car. Not sure why I was asked what my annual salary is when I was paying cash for a new car? Not sure why I Overall, a good experience buying a new car. Not sure why I was asked what my annual salary is when I was paying cash for a new car? Not sure why I was asked for my social security number? More
by eric2015
Employees Worked With
Casey Jones
November 16, 2015
Excellent Service, value, very pleasant sales staff! The Malibu is and excellent car, nice ride, great value. I am very pleased with everything that happened Su Service, value, very pleasant sales staff! The Malibu is and excellent car, nice ride, great value. I am very pleased with everything that happened Sunday!! More
by runJohn
Employees Worked With
Tim Donnellon, Gary Johnson
November 16, 2015
purchased a new dodge caravan Was treated very well even though it was late in the day. Everyone was very hospitable and willing to help. I would definitely recommend this dealersh Was treated very well even though it was late in the day. Everyone was very hospitable and willing to help. I would definitely recommend this dealership More
by Barbie
Employees Worked With
Joe Logan, Scott Stone
