Jeff Wyler Eastgate Auto Mall

I want to thank Taylor Barger and Jason Moore, service advisors at Jeff Wyler Ram for their outstanding customer service and professionalism to take care of the problems I was having with my 2018 Ram 3500 advisors at Jeff Wyler Ram for their outstanding customer service and professionalism to take care of the problems I was having with my 2018 Ram 3500 Laramie. As a new customer I was very impressed with all who took part in getting my warranty repairs fixed in a timely manner. I was given a loaner car while My truck was being repaired. I was updated by phone calls and text messages. Again, thanks for making me a happy customer. Gary Bolender Amelia, Ohio More

Thank you, your Service Team we very efficient and pleasant. You are all working hard to keep your facilities safe and clean. Meeting Covid requirements pleasant. You are all working hard to keep your facilities safe and clean. Meeting Covid requirements More

Just had my first service done on my Mazda CX-5! Great experience I will forever be a Mazda customer and wouldn’t go any where else for service. He took the time to find everything included in my warranty experience I will forever be a Mazda customer and wouldn’t go any where else for service. He took the time to find everything included in my warranty and went above and beyond to help me. I was nervous going into it that I’d have to look up my own warranty and prove what was covered and not myself like most places that try to get out of everything! I left there thinking that was the best car service id ever experienced! Thanks for all your work! More

I bought my car here in 2014 and have taken it in for regular maintenance ever since! Staff is always friendly and service is always prompt! I've always stayed and waited for my oil change / other mainte regular maintenance ever since! Staff is always friendly and service is always prompt! I've always stayed and waited for my oil change / other maintenance, and it's always ready early. Excellent waiting area, too. More

Just had my first oil change on my new Mazda CX-9. I will definitely go back. Easy to set an appointment, get time estimate and very friendly knowledgeable staff. definitely go back. Easy to set an appointment, get time estimate and very friendly knowledgeable staff. More

Josh Wocher did an excellent job helping is find the perfect Mercedes. We had a easy process the entire time. Great service here. Highly recommend! perfect Mercedes. We had a easy process the entire time. Great service here. Highly recommend! More

I purchased my G6 Pontiac new from Wyler Eastgate and have taken it there for service for years. Almost every time we take it in for service and now years later for repairs something is wrong. We had a r have taken it there for service for years. Almost every time we take it in for service and now years later for repairs something is wrong. We had a repair done three years ago and now having problems again. Now they say it is a different issue, of course they say the starter also needs to be replaced, never had any problem at all with it. They lied and stated the repair person couldn't get it started and another person the nest day had a problem! Wow! If it has NEVER caused us any issues and no sounds from it, big lie! Every time we took our Toyota in over the years we had the same problems, making repairs that didn't fix the original problems. We never walked away without it costing us no less than $1,000.00 to $2,000.00 on either car. We just go our G6 back and will not allow them to repair it, we paid the diagnostic fee and will take it somewhere else. And the man that pulled our car around for us to pick it up, he didn't pull it up to my husband, he pulled in between two lanes of parked cars and left it for my husband to go get out himself. He didn't even smile at my husband handing him the keys back, how rude and nasty to make it difficult to back his car out to leave, but he must think it is funny! This is why most people I work with, family and friends don't do business with any Jeff Wyler group, they have to "create" repairs to get in your pockets. That is why we purchased our recent Toyota from Beechmont Toyota, they really do have great service and no "gimmicks"! More

Customer service is just not a pleasant experience at Mazda service. Yesterday, my wife pulled into the check-in area. A service person came out, barely greeted her and said he'd be right back. It was Mazda service. Yesterday, my wife pulled into the check-in area. A service person came out, barely greeted her and said he'd be right back. It was several minutes and by that time I had arrived to pick up my wife. I went into the desk area and had to wait a while longer. When the service person finally arrived I asked him why he hadn't returned. His answer was "I was busy." No apology whatsoever for it taking longer than expected. He asked if I had an appointment and I replied "yes" and told him my name. Then he asked what brought me in. I had made the appointment online and my record should have included exactly what I was there for. If not, then why offer the online option? This is just the latest unpleasant encounter. The last 3-4 times I've needed service I've encountered similar attitudes. The service advisors are less than personable and the actual servicing of my vehicle is very slow. Yesterday it was nearly an hour for just an oil change and a change of wiper blades. The previous time I dropped my car off for a morning appointment and asked to be called when it was ready - with the impression it would be just a couple of hours or so. Later in the afternoon, I had received no call with an update. I finally called and was told that they got it in late and it would be the next day before it would be ready. Got it in late???? I had an appointment! What if I would have decided to wait? I was clearly taken advantage of because I dropped it. And why not a courtesy call to explain the delay? I'm pretty fed up. The only reason I return is that I like Mazda people working on my car. However, I'm not sure it's worth the manner in which I'm treated there. More

Did a great job and always explains what needs to be done and what it will cost before service starts. Cost is always what I am quoted. and what it will cost before service starts. Cost is always what I am quoted. More

On time. Professional. Work done promptly as I was waiting. Waiting area clean and well distanced. Service people friendly although I wish everyone would keep a mask up over their face. waiting. Waiting area clean and well distanced. Service people friendly although I wish everyone would keep a mask up over their face. More