Jeff Wyler Dixie Honda

NO FOCUS ON CUSTOMER SATISFACTION I purchased a new 2014 Honda Accord Sport on July 19, 2014. As soon as I got it home, I noticed a paint chip on the driver's side door. I called the d I purchased a new 2014 Honda Accord Sport on July 19, 2014. As soon as I got it home, I noticed a paint chip on the driver's side door. I called the dealership and they told me to bring it back to be inspected. I drove back on Sunday and Kim Clay looked at it and determined it was definitely a chip in the paint and that someone from the collison center would contact me. No one called me so I called the collision center myself and was told to bring the car down to them. Tuesday I took the car to the collision center and worked with Tony Rich and he said they would take care of it and bring it in early on Wednesday and they would have my car ready by Friday. I called the collison center to see if we were still on for me to pick my car up on Friday but to my surprise the car ready Thursday. Fast forward a couple weeks, I finally take my car to a touchless carwash and notice little black spots on my brand new white car so I call the dealership back. Again I was told to bring it in the service dept this time and worked with Dylan in service. He looks the vehicle over and confirms that something was wrong and that the spots should not be there. After talking with his (Dylan's) service manager Dale Greathouse, he determined this problem was from "industrial fallout" but they could do a clay/wax procedure to get these spots off the paint. Scheduled to have this service done on that Friday. Dropped the vehicle off and picked back up that afternoon. Some spots came off but not all. I told Dylan this and he suggested talking to my sales associate or sales manager. I walked over to the podium and asked for Clayton Ausbrooks because that is who actually did all the test drive/paperwork etc. even though Derek Spratt is listed on my invoice. Clayton no longer works there, What?? So I tell Kim Clay about the spots and what has been done thus far. He remembers me from the chipped paint when I first purchased the vehicle. It is now the weekend of labor day and the store is having a big sale. Kim tells he call on Tuesday after the sales event ends and he'll take care of it. I call Tuesday and Wednesday, leave messages never hear from Kim. Finally, I ask to speak to sales manager and I speak with A Matt Braden via phone. He tells me to bring the car back AGAIN. When I get there he is magically in a meeting so I deal with another sales manager. He takes the keys and the car. He comes back and says he sees the spots and believes it is from when the dealership had new asphalt put down but the spots were coming right from. Why wasn't the car detailed before I drove off the lot the begin with?? I keep it in a garage and have not drove through new asphalt. They filled my gas tank because at this point I've made numerous trips and complained. I get the car back and spots are still there. I contacted American Honda directly as this point because I'm tired of the run around. Well the CSR says I will have to have factory authorized rep from Honda inspect my car but if it is not defective and I want it fixed I'll have to pay. I get a call from Honda CSR that I am scheduled for the inspection on Sept 11. I cancelled due to my work schedule and other obligations. For Godsake I've been there at least five times already. Derek Spratt phoned me as a follow-up and see how I am enjoying my vehicle. I told him the situation and he suggests I reschedule with the factory rep. I called service manager Dale Greathouse and left several messages to find out when the rep would be back and to get on his schedule for the inspection. Well here it October 14 and I had an appointment and was about to leave work to come for the inspection, the factory rep couldn't make it and I'm now rescheduled for this Friday 10/17. To make matters worse Brandon Lach informs me Dale Greathouse left??? So he is now trying to see what has been done so far. I have no confidence that this dealership or factory rep will help me at this point. I have purchased another Honda brand new from Sam Swope and have never had ANY!!problems. I regret dealing with these people and will definitely have all my service done at Sam Swope. High staffing turnover, disorganized and terrible customer service. Regrets!!!! More

Hadn't bought a new car since the 1980's . great experience. Were patient in walking us through everything. Were just looking, did not expect to buy that day. they price and sales staff was the great experience. Were patient in walking us through everything. Were just looking, did not expect to buy that day. they price and sales staff was the deciding factors. We had shopped at other dealerships that week/ not Honda/ and we walked away. Have already recommended to others. More

2014 Honda Civic I made this purchase from Mr. Tracy and felt that everything was done as professionally and courteously as possible. I would recommend him to others. I made this purchase from Mr. Tracy and felt that everything was done as professionally and courteously as possible. I would recommend him to others. More

Repeat Honda Owners This is the second Honda we have purchased from this dealership. Mike Tracy and Scott Wood were very nice and helpful in purchasing our new Honda Fit This is the second Honda we have purchased from this dealership. Mike Tracy and Scott Wood were very nice and helpful in purchasing our new Honda Fit . We love the Service Department. They have always gone out of their way to help us with our Pilot and this Service Department is one of the reasons that we returned to Jeff Wyler Dixie Honda to purchase the Fit. More

A pleasant experience After visiting 2 dealerships (with awful experience), I was surprised with the courtesy I was offered at Jeff Wyler. They made things very easy and co After visiting 2 dealerships (with awful experience), I was surprised with the courtesy I was offered at Jeff Wyler. They made things very easy and comfortable for me. My agent, Chris Kerfoot, is one of the nicest persons I have known. He patiently answered all my questions and addressed my concerns. They are very efficient in the paperwork and processed everything quickly. My experience was very good, and I would strongly recommend the dealership to everyone. More

New CR-V Owner I was very pleased with the service & knowledge at Jeff Wyler. Mike was very helpful & friendly.......making it possible for me to drive several vehi I was very pleased with the service & knowledge at Jeff Wyler. Mike was very helpful & friendly.......making it possible for me to drive several vehicles. I am happy with my CR-V & will let my friends know where I purchased the vehicle & the salesman I worked with. More

Electrical Problem Diagnosed and repaired in less than an hour! Although the dealership is not convenient to my home, I drive from the St. Matthews area to Dixie Highway Diagnosed and repaired in less than an hour! Although the dealership is not convenient to my home, I drive from the St. Matthews area to Dixie Highway because of friendliness of the Service staff and their willingness to listen to my explanation of the problems I am experiencing. More