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Jeff Wyler Dixie Honda
Louisville, KY
428 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 428 reviews
January 05, 2015
Excellent Experience We purchased a new 2014 Honda CR-V and our salesperson, Marcus Beatty, did an excellent job getting us the vehicle we wanted for a fair price. We reco We purchased a new 2014 Honda CR-V and our salesperson, Marcus Beatty, did an excellent job getting us the vehicle we wanted for a fair price. We recommend him to anyone looking to buy a new Honda and recommend Jeff Wyler Dixie Honda. More
by Grace
December 23, 2014
Traded a 2012 Honda CRV EX for a 2015 Honda CRV EXL I was interested in upgrading from a 2012 Honda CRV EX to a 2015 Honda CRV EXL and Chris Hall was very helpful in helping me decide on the color that I was interested in upgrading from a 2012 Honda CRV EX to a 2015 Honda CRV EXL and Chris Hall was very helpful in helping me decide on the color that we wanted. Chris and I came to an agreement on the trade-in and price of the 2015 Honda CRV in about 15 minutes. Record time at a dealership !! He was very thorough in explaining the new features of the 2015 Honda CRV EXL Also, somehow I dropped one of the keys on the ground while moving stuff from the 2012 to the 2015 Honda and he found it and gave it to me Friday afternoon. More
by lilly #1
December 20, 2014
Great Exsperience We Purchased a new Honda 2014 CRV, our salesman Chris Hall went over and above to help us find just what we wanted! Chris is definitely what you look We Purchased a new Honda 2014 CRV, our salesman Chris Hall went over and above to help us find just what we wanted! Chris is definitely what you look for in a salesman, Very professional, friendly and considerate! Jeff Wyler Dixie had the best selection of CRV's in the area! Jason Roberts, finance manager, was also wonderful to work with, very efficient and professional! Thankful for a Great Exsperience!!! More
by Tammy
Employees Worked With
Jason Roberts
November 26, 2014
James Tyler Thank you for your kindness and the great price on the new 2014 Honda Accord, everyone was helpful and easy to work with. We really like the new desig Thank you for your kindness and the great price on the new 2014 Honda Accord, everyone was helpful and easy to work with. We really like the new designed Accord. More
by jamesrtyler70
Employees Worked With
Jason Roberts
November 25, 2014
Great group of people at Jeff Wyler Dealership Everyone was so welcoming as soon as you walk in the door. I didn't have to look around for someone to help me - I must have had 10 or more people as Everyone was so welcoming as soon as you walk in the door. I didn't have to look around for someone to help me - I must have had 10 or more people ask if they could help me. Derek Pittman and Chris Hall were awesome. The Gentlemen that talked to me about my financing and extended warranty was also very friendly and helpful. Thanks to everyone for helping me find exactly what I was looking for and more!!! Love, Love, Love, my new 2014 Honda Odyssey. More
by jeannette4
Employees Worked With
Matt Carter
November 21, 2014
Excellent experience Staff was very helpful and accomodating. Good follow up also after coming home. Happy with the price of the 2015 Honda Civic. Beautiful car especially Staff was very helpful and accomodating. Good follow up also after coming home. Happy with the price of the 2015 Honda Civic. Beautiful car especially the color (burgandy). Derrick Spratt worked hard to find the exact car we wanted and Chris Hall was an excellent salesman to deal with. More
by Lynda Hopkins
November 01, 2014
Great!!! Thank you so much Jojo and Tevin for making my experience at Jeff Wyler Honda excellent. You all were wonderful to work with AND I love my new car! I Thank you so much Jojo and Tevin for making my experience at Jeff Wyler Honda excellent. You all were wonderful to work with AND I love my new car! I will definitely spread the word about your excellent customer service! More
by lauren.e.drake
October 30, 2014
Great experience at the Wyler Dealership Purchased a Honda CRV 2006 and was so impressed with the sales person Chris Hall I will recommend all my friends he was the best sales person I have e Purchased a Honda CRV 2006 and was so impressed with the sales person Chris Hall I will recommend all my friends he was the best sales person I have every talked to at a dealership. He treated me and my wife like Kings and Queens. The car I bought had a few miles but worked a great deal I was very impressed. Excellent finance man that was easy to talk with and explained the loan and all the feature attached. We had bought cars before for the Wyler Toyota dealership in Indiana and this experience was even better. More
by cwooder
Employees Worked With
George Armstrong (Finance Man)
October 15, 2014
NO FOCUS ON CUSTOMER SATISFACTION I purchased a new 2014 Honda Accord Sport on July 19, 2014. As soon as I got it home, I noticed a paint chip on the driver's side door. I called the d I purchased a new 2014 Honda Accord Sport on July 19, 2014. As soon as I got it home, I noticed a paint chip on the driver's side door. I called the dealership and they told me to bring it back to be inspected. I drove back on Sunday and Kim Clay looked at it and determined it was definitely a chip in the paint and that someone from the collison center would contact me. No one called me so I called the collision center myself and was told to bring the car down to them. Tuesday I took the car to the collision center and worked with Tony Rich and he said they would take care of it and bring it in early on Wednesday and they would have my car ready by Friday. I called the collison center to see if we were still on for me to pick my car up on Friday but to my surprise the car ready Thursday. Fast forward a couple weeks, I finally take my car to a touchless carwash and notice little black spots on my brand new white car so I call the dealership back. Again I was told to bring it in the service dept this time and worked with Dylan in service. He looks the vehicle over and confirms that something was wrong and that the spots should not be there. After talking with his (Dylan's) service manager Dale Greathouse, he determined this problem was from "industrial fallout" but they could do a clay/wax procedure to get these spots off the paint. Scheduled to have this service done on that Friday. Dropped the vehicle off and picked back up that afternoon. Some spots came off but not all. I told Dylan this and he suggested talking to my sales associate or sales manager. I walked over to the podium and asked for Clayton Ausbrooks because that is who actually did all the test drive/paperwork etc. even though Derek Spratt is listed on my invoice. Clayton no longer works there, What?? So I tell Kim Clay about the spots and what has been done thus far. He remembers me from the chipped paint when I first purchased the vehicle. It is now the weekend of labor day and the store is having a big sale. Kim tells he call on Tuesday after the sales event ends and he'll take care of it. I call Tuesday and Wednesday, leave messages never hear from Kim. Finally, I ask to speak to sales manager and I speak with A Matt Braden via phone. He tells me to bring the car back AGAIN. When I get there he is magically in a meeting so I deal with another sales manager. He takes the keys and the car. He comes back and says he sees the spots and believes it is from when the dealership had new asphalt put down but the spots were coming right from. Why wasn't the car detailed before I drove off the lot the begin with?? I keep it in a garage and have not drove through new asphalt. They filled my gas tank because at this point I've made numerous trips and complained. I get the car back and spots are still there. I contacted American Honda directly as this point because I'm tired of the run around. Well the CSR says I will have to have factory authorized rep from Honda inspect my car but if it is not defective and I want it fixed I'll have to pay. I get a call from Honda CSR that I am scheduled for the inspection on Sept 11. I cancelled due to my work schedule and other obligations. For Godsake I've been there at least five times already. Derek Spratt phoned me as a follow-up and see how I am enjoying my vehicle. I told him the situation and he suggests I reschedule with the factory rep. I called service manager Dale Greathouse and left several messages to find out when the rep would be back and to get on his schedule for the inspection. Well here it October 14 and I had an appointment and was about to leave work to come for the inspection, the factory rep couldn't make it and I'm now rescheduled for this Friday 10/17. To make matters worse Brandon Lach informs me Dale Greathouse left??? So he is now trying to see what has been done so far. I have no confidence that this dealership or factory rep will help me at this point. I have purchased another Honda brand new from Sam Swope and have never had ANY!!problems. I regret dealing with these people and will definitely have all my service done at Sam Swope. High staffing turnover, disorganized and terrible customer service. Regrets!!!! More
by jrnhea4
Employees Worked With
Dale Greathouse
