Jeff Wyler Dixie Honda

We were given outstanding customer service by Bryce and Markis and they couldn't have been more helpful. Even though they didn't have what we were looking for Markis went out of his way to find it and gave Markis and they couldn't have been more helpful. Even though they didn't have what we were looking for Markis went out of his way to find it and gave a very positive experience, didn't push anything on us and was professional and courteous. More

HORRIBLE EXPERIENCE! STAY CLEAR!! Talked with a Cheyenne after checking on the value of my car through KBB - she was wonderful and super nice. Get there for my appointment and I’m set up with a super young, after checking on the value of my car through KBB - she was wonderful and super nice. Get there for my appointment and I’m set up with a super young, super new salesman Josh Schuler. DO NOT RECOMMEND HIM AT ALL. I was told they had just sold their last Odyssey but one of their sister dealers had the exact one I wanted. Great we start the paperwork and I was told I would have it within a week. First I notice there’s a $3,000 fee added on - their own fees that include some kind of theft deterrent and an interior/exterior protectant. I don’t love that but think maybe it’s good to have anyway. Finally go in to talk to finance and was then informed half the things Josh said was included in the fee was not. They get that included and take some of the purchase price off. Still okay with everything at this point though a little annoyed. Leave that day again being told my van was at a sister dealership 2 hours away and someone would deliver it within the week once they got a driver. Almost a week goes by with no contact. Josh calls and asks if I want a different color van same trim because they didn’t know when mine would be coming from the factory. I decline as mine was more expensive but question why now mine was coming from the factory not their sister dealer. Not real explanation from josh. Multiple calls later trying to get someone on the phone at the dealership I’m told the car I was sold had actually been sold before me and they’re getting the exact same one from the factory. So then I question my paperwork and told everything was fine. A few days later I get a call the van was in and they’ll bring it by that evening. Hours later told it couldn’t be done that night. This again happened 2 more days before being delivered almost 2 weeks after being purchased. I triple check numbers and paperwork which all were correct. Realize I had then been lied to twice about my car. It was always coming from the factory. Almost 3 weeks later I try to go register my van when I’m told they haven’t submitted the paperwork. Multiple days I called and left messages asking when this would be done with no response. Almost a week later, 4 days before my plate expires, my call was answered by a Hannah who asked if I wanted her to mail out that paperwork today. I then spoke to a manager, Marquis, who is overnighting the paperwork and another temp tag after being told I had to go to the BMV. What working person is able to do that during the week on that short of notice? He was very nice and understanding however I realized I’m now almost 45 days from purchase day which means if I don’t submit it this week I have an extra fee. This was my 3rd new vehicle I have bought and I have never experienced anything like this. I even submitted a similar review to their company with no response. More

on cars.com they advertise a honda accord lx for $26,360.00. then on the test drive the saleswomen told me that the online price is just to get you in the door. then they will tell you what the car $26,360.00. then on the test drive the saleswomen told me that the online price is just to get you in the door. then they will tell you what the car really will cost. so back inside i was shown the out the door cash price for the car being over $31,000. over $3000 additional charges for wheel locks and some other little things i dont need. this dealership is bad for Honda's reputation. i walked out wondering why i wasted my time driving there. More

Absolutely terrible from the time I set foot in the place. Worse car purchasing experience I have ever encountered. The general manager told me today get out of his store , he was going to call the pol place. Worse car purchasing experience I have ever encountered. The general manager told me today get out of his store , he was going to call the police on me. I just wish you had put me out before I purchased that car. Because I said They're crooks and liers. I know the truth hurts. I know I said when I was in the last time I would not say anything against you all because I was taught not to do that. So I hadn't. But you're suppose to be a general manager and you're telling me about someone telling all these lies and and you're the one being rude and threatening to call the police on me because of expressing what I think about this dealership. You need some more training. Customers are aways right. Never said a cuss word. I'm not a loud person and you were already on the defend when I walked in the room. You know you all need to be yelled at. I Purchased a car in March. I kept asking about the starting of the car and actually saw on a paper with the history of the vehicle a diagnosis was done on the starting of the car. Took the car to a buick dealership days of having the car had already been told 2 days after purchasing the car the car should start right up. The dealership said the same. Went back to jeff wyler and they were suppose to repair it. The battery had already been checked by the repair shop that done a diagnosis 2 days after I purchased the car and Dylan said the battery was good when he checked it.. I wasn't given that piece of paper with the history. The black sales manager that's a pillow of our community per him. So sad. said he would make me an appointment with the service dept. He did not. So I made it. Dylan said he would order me a starter. Took it in got it back was told the battery then checked bad. So they didn't put a starter in the car. Put a new battery. But I really liked working with Dylan the only one. Said if I had issues later he has it noted.. It starts fine most of the time but sometimes not. But I have decided I won't be taking it to them to have any repairs done on it after my grandson purchased a car from them in Feb. Didn't get to make the first payment on it and have had it in jeff wyler service dept.3 times for the same thing and it's just getting worse. Last a couple days and samething all over again. The kicker is he had to pay for it. But today the general manager says he's trying to help. He should have never had to pay to have repairs done and this was already wrong with the car. But I'm told today May 28 they have one of the best service dept. I can't tell I would hope if you don't repair it correctly this time please give him his money back so he can take the car somewhere else. Because if I had known he was going to have to pay for the repairs you all had added enough fees to the purchase of the car I would not have given you another penny. Just saying. Besides being so hard up to sale a car to my daughter for my grandson she's on ssi. Neither could afford that car. He's 29 working, making a honest living and they're given a car loan at 18.99 percent a simple interest loan. Interest is added daily for 7 years. Over 10,000.00 interest. I would never put anyone in a situation like that. But thanks to his grandmother he owes 2549.50. wrong daughter and grandson. Back to my car.. The car is making a noise underneath the car heard it but thought it was everyone else's car. I'm driving in front of a car it turned off so I'm still hearding the noise. Determine it was this car. Back in March took the car Lou. Auto Repair. They determined it was something that's attached to the muffler. Not something my grandson done 2 days ago sir. Yes I'm angry. And I have a right to be. I saw all kinds of red flags and I should have left and never return after that first day so I'm going to take some of the responsibility. But to be lied to over and over again. Even today about why my interest rate was changed from 2.25 to 2.4. and this charge you added the bank knows nothing about. And I'm still seeing dogs or cat hair. Didn't fill the car up with gas, didn't clean the interior or exterior of the car before delivering it to me. Never experience anything like this before purchasing a vehicle. I embarrassed to drive that car down my street not wanting the neighbor to here the noise the car is making I just purchased 3 months ago. I will never purchase another vehicle from jeff wyler or recommend you to anyone. I hope I never have to drive up on that lot again. Please get it right this time. I've been put out of better places. No one wants to keep running out their. Like we don't have anything else to do. I'm the only one that can bring him. I'm sure he's even more embarrassed. Have have nothing to say about the people I worked with. It wouldn't be good. Well except Dylan fine young man. And very professional and kind. More

Nightmare - bait and switch - dishonest - litigation - finance paperwork discrepancies - refusal to correct damages to a brand new 2021 Honda - calculated - Najuwan- this Honda family's nightmare!! finance paperwork discrepancies - refusal to correct damages to a brand new 2021 Honda - calculated - Najuwan- this Honda family's nightmare!! More

just nowI would not recommend this dealership to anyone just now I would not recommend this dealership to anyone (unless you are only working with Martice.) I reached out to the Operations Manager and Ge just now I would not recommend this dealership to anyone (unless you are only working with Martice.) I reached out to the Operations Manager and General Manager after having a TERRIBLE experience with Josh, the used car sales manager and never received a response. This was after speaking to 2 sales associates, a sales lead, and someone who is supposed to be in management. Before I begin - I want to say that the sales associate I worked with, Martice, is wonderful. I hate that his boss put him in a stressful position and made him the bearer of bad news over and over again. That’s poor leadership. What was my experience? I submitted my car to Kelly Blue Book. Jeff Wyler Honda contacted me with an offer to buy my car. I made an appointment to come in on a Saturday and got a confirmation reminder Saturday morning. When I arrived, Martice did the walk around and seemed to think we were good to go, but had to talk to Nikki or Josh to complete the paperwork. He came back and told me I’d have to come back on Monday because Gary, the KBB guy, wasn’t there. I asked to speak to a manager and Josh from used cars came out. Josh told me Gary had been fired and that’s why I would need to come back - because there was no one who could process the paperwork and check in on Saturday. I asked if there was any way someone could bring the paperwork to me - Josh said “it will be no issue for Martice to hop in a car with someone and bring it out to you on Monday.” Monday came - Martice had a meeting in the morning and unable to get the managers to complete their portion of the paperwork. Tuesday, I messaged Josh and Martice - Josh replied with 3 words - “Martice help her.” (Josh did not respond to my messages after that.) This issue - as a new Sales Associate, Martice doesn’t have the authority to make that happen and the managers were out of town training. I kept following up and following up and got nowhere. Martice knew how awful my experience had been and asked if I wanted to come back in and try to get it done. I declined because of my experience the first time at the dealership and he understood. The entire experience, almost a week long, was exhausting - following up over and over and over again to have Martice apologized and I knew his hands were tied. Needless to say, two weeks later, I still have my car and never received paperwork. I’m disappointed that the General Manager nor Operations Manager chose to respond (which is another example of poor leadership) but it disgusts me that someone like Josh is in a leadership role. HE is the one who offered to bring the paperwork out... yet he literally set Martice up to fail because Josh was the one with the authority to make it happen and he chose not to. More

Just would like to personally thank Dylan Sebastianand Just would like to personally thank Dylan Sebastian and the outstanding service Department , for servicing my Ridgeline, so I could continue on my Just would like to personally thank Dylan Sebastian and the outstanding service Department , for servicing my Ridgeline, so I could continue on my vacation. Thank You Hickle Mt. Washington, KY More

I bring my CR-V in for routine maintenance and as always, Dylan did a great job. He's courteous, professional, knowledgeable and is always going that extra step to help out. Dylan did a great job. He's courteous, professional, knowledgeable and is always going that extra step to help out. More

I have had all of my Honda's service at Jeff Wyler Dixie Honda for almost 20 years. Dylan and Brandon are great to work with. Honda for almost 20 years. Dylan and Brandon are great to work with. More

100% Confidence in their work We've been Honda owners for years! To keep our vehicles in top condition we relay 100% on their service department. We've been treated with respect We've been Honda owners for years! To keep our vehicles in top condition we relay 100% on their service department. We've been treated with respect with every service. More