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Jeff Wyler Chrysler Jeep Dodge Ft Thomas
Ft Thomas, KY
855 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 855 reviews
April 07, 2011
An unexpected problem with my 2003 Jeep Liberty brought me to the service department. Deonia Patton kept in phone contact with me through the process, even though I had to leave town for several days while me to the service department. Deonia Patton kept in phone contact with me through the process, even though I had to leave town for several days while my car was still in the service department. When I learned the extent of the engine damage, I decided a trade-in would be the best option. Deonia passed the information along to Keith Brown (New Car Manager) and Kelly Daughtery (Sales Representative), who listened to my situation and began the search for a replacement. We had a tight price-point to meet, but Kelly searched the inventory for numerous options. After multiple phone calls, we narrowed the search down to three or four good possibilities. Ultimately we found the right fit for me in an extremely clean 2008 Jeep Grand Cherokee. Kelly's courtesy, concern and assistance were above and beyond expectations! He gave excellent advice and guided me toward the right purchase. Linda Barker made sure the financing process was efficient and pleasant. Highest recommendations for the whole team! More
by 6x6frame
Employees Worked With
Kelly Daughtery
April 06, 2011
Everyone was extremely helpful and patient. I never felt like I was being forced into a sale or vehicle that I didn't want. I came to the dealership knowing what I wanted but with a few questions and expect like I was being forced into a sale or vehicle that I didn't want. I came to the dealership knowing what I wanted but with a few questions and expectations. Everything was met and exceeded. Great job guys. More
by srgntwolf
Employees Worked With
kelly daugherty
March 31, 2011
Jim made the deal painless. Jim was straight forward and respectful of my time. I was impressed that he was patient even when another salesman tried to strong arm and fast talk the close. I needed informati respectful of my time. I was impressed that he was patient even when another salesman tried to strong arm and fast talk the close. I needed information, a couple of test drives and numbers. I did not need to be pushed towards the close. Actually, I'm unclear why the other salesman got involved. Jim gives car salesmen a good name. Heather Byer More
by BettyJune
Employees Worked With
Jim Mitchell
March 23, 2011
I had my PT Cruiser checked for warranty services. A tune-up was done plus oil change and lube and a few other minor services. Overall I am very pleased with the work. Everyone was very attentive and he tune-up was done plus oil change and lube and a few other minor services. Overall I am very pleased with the work. Everyone was very attentive and helpful. I felt like my car was in good hands. Cost estimates were timely and response time was great. I liked the shuttle service. Hargus was very attentive and helpful in my transportation needs. I gave this rating because I was made to feel like a person and not a number. Thank you. More
by josephw
Employees Worked With
Dioena and Hargus
March 12, 2011
My wife and my experience here was great! We had great service! Doug was awesome to work with. My wife and I were on a budget and he bent over backwards to help keep us in that budget! He was very persona service! Doug was awesome to work with. My wife and I were on a budget and he bent over backwards to help keep us in that budget! He was very personable and really made our experience great! Linda was also great to work with she explained things to us in a manner that we understood and was very friendly! I would recommend this place to everyone! Thanks for the help we love our new car!! More
by obrien.402
Employees Worked With
Doug Kurzynski, Linda Burken
March 08, 2011
Service advisor was very helpful and answered all questions I had. Service was done in a timely manner. I bought the car used and had many questions. The service advisor went out of her way to get me questions I had. Service was done in a timely manner. I bought the car used and had many questions. The service advisor went out of her way to get me the information I needed. I will return for any other services I may need. More
by peggymckiernan
Employees Worked With
Deonia Patton
February 16, 2011
Dallas Duncan is my service associate. He is a credit to your organization. He always goes out of his way to give me first class service. He is the BEST !!! I've been coming to Wyler for the past four years your organization. He always goes out of his way to give me first class service. He is the BEST !!! I've been coming to Wyler for the past four years, ever sense I purchased my 2006 Durango. THANK YOU DALLAS More
by NickSmith
Employees Worked With
Dallas Duncan
February 03, 2011
I was disappointed in the overall experience. I was told that I would have a six month/6000 mile warranty, then was told I would not. After talking to the general manager, he said that he would honor the wa that I would have a six month/6000 mile warranty, then was told I would not. After talking to the general manager, he said that he would honor the warranty & would send a letter confirming that statement. It has been a month & after calling the GM to remind him of the letter, I still have not received the letter. The windshield had a chip in it that was repaired & not replaced, but you can still see the chip. I was very disappointed in that process & ultimate result. I was told at the time of purchase that the gentleman who fixes the windshield does so on Wednesdays from 9-6 & when my son took the car there on a Wednesday at 4:30, the gentleman was gone. I was consequently told that he only did this on Wednesdays from 10-1, which for someone who works full time, is not very convenient. I was also told at the time of purchase that the car had 3 fairly new tires - I have already had to replace 2 tires. I was twice told that I could bring the car back, but because I really needed a car for my son, that really was not an option. The car I purchased was a 1999 Honda Civic with a little over 113,000 miles on it, so I realize that the car was not going to be in perfect condition, but I also feel that, for safety reasons, the windshield should have been replaced & I do not believe that the tires were fairly new. I also feel that you should not put a car on any of your lots that you would not buy, no matter the age, & I feel that was not the case with this car. After my experience, I would have a hard time recommending the Ft. Thomas dealership to anyone. More
by lisaad
Employees Worked With
Greg Bryant & Tom Gleason
February 02, 2011
Yes I would recommend Jeff Wyler Jeep to everyone!! There are several reasons why I would recommend Jeff Wyler. I got the best price around on my new 2011 Jeep Wrangler!!! Their knowledge of the jeep a There are several reasons why I would recommend Jeff Wyler. I got the best price around on my new 2011 Jeep Wrangler!!! Their knowledge of the jeep and it's feature were second to none!! They were friendly, not pushy like some dealers!!! We will definitely be going back for our future purchases!!! Melinda Parks 2011 Jeep Wrangler Deep Cherry Red More
by muhlinger
Employees Worked With
Steve
January 12, 2011
I have previouly purchased a car at Jeff Wyler Dodge and received such good service and pricing with this dealership, so when my sister said she wanted to purchase a new van I told her she needed to go to t received such good service and pricing with this dealership, so when my sister said she wanted to purchase a new van I told her she needed to go to the Jeff Wyler Dealership. From the time we arrived at the dealership we received great service. Our salesman (David Hixenbaugh) was very freindly and knowledgable. Our expenience with Jeff Wyler was excellant as usual. More
by dshartig
Employees Worked With
David Hixenbaugh
