Jeff Wyler Chrysler Jeep Dodge Ft Thomas

Long Recall Process Handled Wel FCA issued a big recall (and federal settlement) around my Ecodiesel Grand Cherokee. While it required multiple trips to the dealership to do it all, FCA issued a big recall (and federal settlement) around my Ecodiesel Grand Cherokee. While it required multiple trips to the dealership to do it all, the team at the Wyler service department handled it flawlessly and smoothed each visit. Thanks! More

Service dept needs help !!! what a change in 3 months I'm sad to say the services has changed in less than 3 months of buying my second car. Could not find my warranty and was told " there is no such I I'm sad to say the services has changed in less than 3 months of buying my second car. Could not find my warranty and was told " there is no such Item? Hand to bring my own copy Shuttle service did not pick me up as planed for the second time! I was stuck at work for an addtional 2 hours More

horrible service dept Try to get hold of anyone in service good luck nobody answers rings for ever then finally get a voicemail. Then nobody ever calls you back. Then if th Try to get hold of anyone in service good luck nobody answers rings for ever then finally get a voicemail. Then nobody ever calls you back. Then if thats not enough talk to woman who schedules service. What a adventure smartass so unprofessional had to hang up. Way to represent your company. Will take any warranty work to Zimmer. Had to call Chrysler it was that bad. More

Service and Warranty work Call and spoke with Deonia about getting an Oil change and a couple of warranty recalls taken care of on my 2015 Ra. They got me in the same day and e Call and spoke with Deonia about getting an Oil change and a couple of warranty recalls taken care of on my 2015 Ra. They got me in the same day and every thing was taken care of in about an hour and a half. They have done all of my service work since I bought the Truck from them in 2015. I go out of my way to go back to them ( I live about 25 miles from them and pass a Dodge dealer getting there. Deonia makes sure every thing gets done in a timely manner since I have to wait for my truck. Thanks to Deonia and the great service dept. for making this happen. More

Tommy Neltner Service Dept great to work with I suddenly had a warranty issue with my '14 RAM. Two other area dealers were quoting me 2-4 weeks out service appointments. I spoke with Tommy when I I suddenly had a warranty issue with my '14 RAM. Two other area dealers were quoting me 2-4 weeks out service appointments. I spoke with Tommy when I called Ft Thomas and explained I needed my truck in 21 days for an upcoming vacation planned a year ago. He asked if I could bring it in and leave it for a few days, and he would try to work it in if they had a cancellation or some time. Well I did and they serviced my problem within 2 days. Tommy and his dealership was the only service person that would work with me. Thanks for getting me back on the road. More

changed dealers Went out of there way since I left another dealer that was incompetent. They were professional and fixed the problem then went one step further to m Went out of there way since I left another dealer that was incompetent. They were professional and fixed the problem then went one step further to make it a great change to them More

Deion’s is the best. A real sweetheart. Deonia takes care of everything. She should be given a raise and a new car, a paid vacation to any where she desires.No.1 employee. Deonia takes care of everything. She should be given a raise and a new car, a paid vacation to any where she desires.No.1 employee. More

Avoid this service center Worst service I've ever had at a service center, a dealership nonetheless. Just wanted an oil change and suggested rotation. Wanted them to look into Worst service I've ever had at a service center, a dealership nonetheless. Just wanted an oil change and suggested rotation. Wanted them to look into an alignment since it has been a while (potholes). After 2 hours (and an estimated total time of 2.5 hrs), was told they were just now getting to my vehicle. One hour later, my $60-100 total had now become an estimated $1300 worth of work, including $300 for all new lug nuts that weren't stripped when I got there. Those same lug nuts go for $45-60. My tie bar was almost broken, allegedly. A rim was bent, except it isn't. How dumb do you think people are? Oh, and I got home after denying any service outside of what I asked for and I'm missing a lug nut. Thanks, morons. Don't go to this place. Worse than any other shady service center I've ever seen. More

Worst Experience Buying a Car EVER I have never encountered so many unprofessional people in my life. Even a member of the management team can’t get back with me. I bought a car there a I have never encountered so many unprofessional people in my life. Even a member of the management team can’t get back with me. I bought a car there and I’m now driving on expired tags because no one can send me my license like they promised when I purchased the car. There are also things clearly broken and wrong with the car, but they just continue to ignore my calls and emails. Sincerely- Amanda Earls More

Terrible service department! Brought my 2014 Jeep Rubicon in for an oil leak which was covered under warranty. They performed a recall (airbags) and replaced the oil cooler hub at Brought my 2014 Jeep Rubicon in for an oil leak which was covered under warranty. They performed a recall (airbags) and replaced the oil cooler hub at top of manifold. Picked up the Jeep after the repairs were “completed” and took it home. Parked on driveway and noticed a ton of radiator fluid on driveway!! They tech did not install the lower radiator hose clamp!! Started looking around and noticed loose bolts under manifold for heater core lines. Dried fluid all over the engine compartment!!! Had to have it towed back. I was told they would take care of the issue and clean the engine compartment. More