Jeff Wyler Chevrolet of Columbus

Avoid - no communication, no follow through, poor repair I purchased a Camaro from Jeff Wyler in Canal Winchester, Ohio. The buying experience was good and the salesperson I dealt with was excellent. Aro I purchased a Camaro from Jeff Wyler in Canal Winchester, Ohio. The buying experience was good and the salesperson I dealt with was excellent. Around 1200 miles 2nd gear on the six-speed manual transmission began grinding. It became difficult to put into gear. I tried to have the vehicle repaired at a dealer close to my home and dropped the car off on 9/30. The dealer called to verify their was in fact an issue but they did not have the tools to make the repair. I would need to return to the original dealer. I made an appointment on 10/1 with Wyler. On 10/7 I called to check on the car but no one at the dealership knew who I was. There was no record of me in their system even though they sold me the car and it had been sitting on their lot for almost a week. They rescheduled an appointment and informed me the following day that 2nd gear needed replaced along with the synchronizer. The parts should have been ordered on 10/8 and I was given a timeline of 3-5 days. I called back on the 3rd, 4th and 5th day to check and each time I was told parts were still not available. At some point I was informed the parts were on back order and they did not know how long it would take. Finally on Friday 10/17 I called and was told the parts were in but they were not going to make the repair until the following Monday. On Monday 10/20 I called and was told they guy who was to make the repair was out of town on training. On Tuesday 10/21 I called and was told the guy was putting it together. On Wednesday 10/22 the car was finally complete. At no stage in the repair process was the dealer proactive in communicating what issues or delays they were having. Each time I tried to reach someone in service I had to leave messages or keep calling to find someone to provide me with answers. In total my car was gone for over three weeks. The transmission is still not shifting correctly. In addition, it looks like they dragged tools across my car. I had not driven the car long enough to collect scratches and now there are several. More

Great Service Can't go wrong. They take good care of my Chevy. Would not take my car anywhere else.Good people great serviced. When I need work, I take my car too t Can't go wrong. They take good care of my Chevy. Would not take my car anywhere else.Good people great serviced. When I need work, I take my car too them. More

Service department I bought a 2013 chevy sonic April of 2013, the salesman was able to get me approved which was surprising since my credit isn't the best. I've recently I bought a 2013 chevy sonic April of 2013, the salesman was able to get me approved which was surprising since my credit isn't the best. I've recently had to go in for some repairs on my car. The service department is very friendly and they don't make you wait all day for a minor fix. I am very satisfied with their service . More

New car sales I dealt with Hector in buying my new malibu. Hector did a very good job helping me and getting me the deal I wanted. I would recommend him to friends I dealt with Hector in buying my new malibu. Hector did a very good job helping me and getting me the deal I wanted. I would recommend him to friends that are looking to buy. More

My first car! Where to begin He will do all he can to get you what you want!!! Friendly, determined, caring, respectful, honest He's the man to see. I we Where to begin He will do all he can to get you what you want!!! Friendly, determined, caring, respectful, honest He's the man to see. I went in told him what I have and what I want. That day I left with a 2008 ford fusion. Great car by the way! If you are nervous about the whole idea of getting a car just talk to John woody He will take care of you. More