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Jeff Wyler Chevrolet of Columbus
Canal Winchester, OH
856 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 856 reviews
April 01, 2016
Happy excited thankful Charlie Brown did a very good job an getting me the car I wonted because of him iam Goin to recommend all my friend and family to call him an u sho Charlie Brown did a very good job an getting me the car I wonted because of him iam Goin to recommend all my friend and family to call him an u should to if u won't to to get a car with no problem thank charlie really appreciate it More
by Manniehill23
Employees Worked With
Charles Brown
March 31, 2016
Service dept. Susan and Matt do an awsome job and they treat you like family. they are very informative and tell you eveything up front. great Job keep it up. Susan and Matt do an awsome job and they treat you like family. they are very informative and tell you eveything up front. great Job keep it up. More
by John Stertzer Sr
Employees Worked With
Susan and Matt
March 30, 2016
Never again I originally went in on 2/18/16 to do a prize drawing they were doing. They had their "super team" there for the big event. I ended up talking to a gu I originally went in on 2/18/16 to do a prize drawing they were doing. They had their "super team" there for the big event. I ended up talking to a guy about getting back into a truck. I told him I had some things to do that day, and didn't have time to wait around to look at trucks. He took my information and asked if I would be okay with having a higher payment. I of course said no, he told me he would call me on Sunday to let me know what the bank said. Of course, I didn't get a call. On that following Tuesday, 2/23/16, I received a call from Heather. She apologized to me about the "super team" and said she would get things rolling for me. She took my information again, and said she would be in touch. I have negative equity on my car (who doesn't) and she mentioned that she needed to try and get me into something newer to help chew that up. She was trying to push. 2016 Silverado on me, but when I said I wasn't wanting to having a $500-$600 payment, that's when the communication between Heather and I stopped. The next day 2/24/16 I receive a call from Gary (Heathers husband who also works there). He asked if I was still interested in the truck. I said I am interested in a truck, but not a brand new one. He said he would look into it, and call me back. Of course, I never heard from him either. Surprise. On 2/25/16 I received several alerts from my credit monitoring company that my credit had been sent to 15 FIFTEEN different banks for consideration of a loan. I found out these were all hard pulls on my credit as well. Still hadn't heard from Heather or Gary at this point, I was furious. The morning of 2/26/16, I left a review on www.dealerrater.com expressing my concerns about Jeff Wyler and the intentions of Heather and Gary. It had seemed that because I didn't want to buy a $52,000 truck, that they didn't want to help me. I received a call from Ed (sales manager) within an hour of posting the review. He apologized to me about the situation, and told me he was going to get me into a truck no matter what. He assigned a guy named Jason to help me out. Heather and Gary had sent my information to Columbus Metro credit union, where Jason learned I was approved for a loan. (I received so many letters from the stating I was approved for 3 total loans ranging from $24,000-$53,000). Everything seemed like it was working out, just needed the right sales person who would sell me whatever I want wanted, not necessarily something that benefited them. Everything was set, from the trade in appraisal, the amount I wanted to spend on a truck, zero down payment, and the monthly payment I wanted. Jason called and said the bank was asking for proof of income. I said no problem. Found out that they were wanting proof of my $3,500/month income. I said, where did you come up with that amount? He told me that's what Heather had told the banks. I told him that wasn't the amount that I told her, obviously this caused a problem. I have all of these approvals, but can't do anything with them because she lied about how much money I made in a month just to try and put money in her pocket. I'm not really sure why she did it, because an amount of $3,500/month, the bank is going to ask for proof. There was a lot of back and fourth conversations between Ed, Jason and myself. Nothing seemed to be getting anywhere. I expressed my concerns that with Heather lying about this, she's done nothing but hurt my credit, and they should be making things right. They somewhat agreed. They upped my trade in value by $3,000 to try and help out. Every time I spoke with them, the amount I was allowed to finance kept getting lower (because they were trying to find something that would chew up my negative equity and at the same time, not lose money either). They'd give me an amount, I would find something at that price, and then there'd be another reason why it wouldn't work, or this, or that. In the end, they got the review down, and I didn't get the truck. Ed called me the day before the review was set to go public and asked me to take it down. Said he would take care of me. It's been 3 weeks, and it's the same conversations everyday. They had an approval ready for a 2013 Silverado at $29,000 with no money down, but the payment was too high. Then they had a 2011 at $23,000 with $1,000 down. I didn't want to put money down. I've accomplished that on my two current vehicles that I have now. That was eventually not an option after the whole lying about the income situation from Heather. Eventually it just seemed like they were throwing options and cars at me that they knew I wouldn't take just so I would give up and they would be able to say they tried to make things right. I'm looking into contacting their corporate office, along with the BBB, and possibly the attorney generals office due to Heather putting a huge hit on my credit. It's a shame that this has happened. They are my local dealership, and in my opinion have competition with Ricart right down the street. I had no issues with my last two purchases at ricart. I will not be returning here. More
by dmcarsey
Employees Worked With
Ed, Gary Romine, Heather Romine, Jason Laughlin
March 26, 2016
Good sales dept. in addition to the service dept . Salesman that goes over and above their duties. Patient with patient when a customer is not sure what they are looking for . Service dept. excellen Salesman that goes over and above their duties. Patient with patient when a customer is not sure what they are looking for . Service dept. excellent , I had my first oil change which went smooth , had coffee a donut time went by quickly. More
by browns
Employees Worked With
John Maula
March 25, 2016
Service and recalls I've had my truck in for normal maintenance and recalls several times. Service has been excellent and I'm usually finished in about an hour. I've had my truck in for normal maintenance and recalls several times. Service has been excellent and I'm usually finished in about an hour. More
by Jon
Employees Worked With
Heather Romine
March 21, 2016
Steve Hartley I've had to bring my vehicle in three times since I've purchased it. Within minutes of arrival every time Steve is there to welcome me and make sure I I've had to bring my vehicle in three times since I've purchased it. Within minutes of arrival every time Steve is there to welcome me and make sure I'm taking care of. He really does go above and beyond with his past customers to make hem feel as they are just as important and when they were buying the vehicle. True professional. Give that man a raise! Or a promotion. Aaron Proskurenko More
by Miamike
Employees Worked With
Steve Hartley
March 11, 2016
A happy experience. This was the best experience in purchasing a vehicle. Steve Hartlely is the perfect Salesman. His professionalism and genuine sincerity will have pu This was the best experience in purchasing a vehicle. Steve Hartlely is the perfect Salesman. His professionalism and genuine sincerity will have purchasing all my vehicles from the Jeff Wyler company in the future. More
by leatherneck1
Employees Worked With
Steve Hartley
March 10, 2016
Awesome experience! Working with the staff at this dealership was great! Everyone was friendly and helpful. We purchased an SUV and a pick-up truck at the same time. Thi Working with the staff at this dealership was great! Everyone was friendly and helpful. We purchased an SUV and a pick-up truck at the same time. This will make our 4th vehicle purchase in the last 2 years. That in itself should tell you what we think of this dealership! We always work with Heather and Gary Romine. In our opinion, they are the greatest! They will bend over backwards to make sure you are satisfied with your purchase, and are never pushy or over bearing. I highly recommend them! More
by nanaof1
Employees Worked With
Gary Romine, Heather Romine
March 03, 2016
Very pleased with treatment of all employees. Took our car in for oil change and regular maintenance. Handled very courteously. Our experience has always been the same that we feel that we are i Took our car in for oil change and regular maintenance. Handled very courteously. Our experience has always been the same that we feel that we are important to them, As senior citizens this is important. More
by slabtown
Employees Worked With
not sure of the name
February 25, 2016
Not perfect but they do care about your business Let me first say I like Jeff Wyler Chevrolet, they are not the best dealership I have ever been to, that honor goes to Bentley Hyundai in Huntsville, Let me first say I like Jeff Wyler Chevrolet, they are not the best dealership I have ever been to, that honor goes to Bentley Hyundai in Huntsville, Alabama, but they do care about your business. I've been going there a few years now, and they mostly followup with you, and seem to take good care of you while you are waiting on your car or truck. My most recent set of visits surrounded a DEF issue with my Silverado 2500, which was actually the first issue I had with the truck since it was new. Jeff Wyler's team did get the issue resolved, but it took two different visits for this, and I did not get correct information after the first visit as to what was done. I was told that the DEF in my tank had somehow become contaminated, and that they flushed the tank and refilled it. This turned out to not be accurate information, as this did not occur. I know this as I received a low DEF warning right after I was in for service. If the tank had been drained and refilled that would not have happened. Be that as it may, on the second visit they did replace a sensor in the DEF system, which seems to have corrected the issue. I think the main issue there currently is with internal communication. I'm not convinced that the service managers are getting accurate information form their techs, or if they are, it is not making it to the customers. I am still taking my truck to Jeff Wyler, and I still feel this is a good dealership to have service done at. They normally do followup after your service, and generally care about your feedback. They will get this figured out, and as long as their customers (like myself) give them honest feedback they will know where they are not meeting expectations. I still recommend taking your car or truck to Jeff Wyler, because if there is an issue they will get it resolved. More
by afilson
Employees Worked With
Denise Mitchell
