Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Jeff Wyler Chevrolet of Columbus
Canal Winchester, OH
856 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 856 reviews
June 22, 2016
18 Days I hit a semi tire tread on the highway and did damage to my grill, radiator and hood. The body shop estimated 3-4 days to repair the damage. My vehi I hit a semi tire tread on the highway and did damage to my grill, radiator and hood. The body shop estimated 3-4 days to repair the damage. My vehicle was there for 19 days with no communication. We had to call. We were also paying out of pocket for a rental car. Once we finally were able to pick up the vehicle, they forgot to install the thermostat and the car overheated immediately on the highway. They wanted us to return it overnight. The body repair is excellent but the service (lack of communication) was absolutely the worse I've ever experienced. More
by CarlaR85
Employees Worked With
Body Shop
June 17, 2016
Looks like new! The bracket that holds the driver's side visor cracked off. I took my car down to Jeff Wyler's service center. They looked at it and ordered the pa The bracket that holds the driver's side visor cracked off. I took my car down to Jeff Wyler's service center. They looked at it and ordered the part. I got a phone call the next week and we set up a time to have the repair completed. When I took my car in, it only took about an hour for the repair to be completed. I waited in the comfortable waiting area - free wifi, free coffee/bottled water, free doughnuts, free popcorn. Now my car looks great - good as new! I recommend Jeff Wyler's Service Center! Very friendly service! Fast, efficient, and top quality work! More
by Glenda Larger
Employees Worked With
Don't Recall
June 13, 2016
Recall work 1st visit to Wyler service Matt was great and the work was done prior to the promised time. A service visit that went better than promised. It was easy to make a reservation, dr Matt was great and the work was done prior to the promised time. A service visit that went better than promised. It was easy to make a reservation, drop off and pick up. Thank you and I would recommend the service department to everyone. More
by Ron Tackett
Employees Worked With
Matt Guth
June 06, 2016
Oil change was wonderful I have been very pleased with the sales and service until today. When I dropped a car off for an oil change I went to the body shop to arrange to have I have been very pleased with the sales and service until today. When I dropped a car off for an oil change I went to the body shop to arrange to have Poly Steel touched up because of some body work I had done. I was informed that I can no longer have it done because Jeff Wyler Chevrolet has broken off relations with the supplier of this produce. It would be nice if at the time this product is offered if a full understanding is given that this product might not always be provided by Jeff Wyler body shop. That would have changed my decision to purchase the produce. It will be a determining factor on future purchases from Jeff Wyler. When you by a car, and we have purchased 2 in the past 4 years, you place a certain amount of trust in the place you buy a car. More
by William Richards
Employees Worked With
Jim Casto
May 17, 2016
Purchase and repair A top notch dealership with a great selection and impressive facility to take care of your vehicle after the purchase, and the staff cares about your A top notch dealership with a great selection and impressive facility to take care of your vehicle after the purchase, and the staff cares about your satisfaction during the shopping phase, the purchase phase, and after the purchase. John Allred was my sales contact, he was very friendly and I even felt a little bad when he had to climb into the backseat of the Camaro with a smile and no complaints so my wife could have the front. The day after I brought the car home I discovered a ding on the passenger side behind the door (Sunday), called John and he told me to bring it in the next day and arranged for a loaner. His intent was to have the car ready for me later that afternoon, I told him I'd be there around 5pm to pick it up. I emailed him a little later telling him I'd be there about an hour earlier and to let me know if there were any problems, but unfortunately for me he got busy and didn't get to the email, I showed up and the car wasn't done (dent guy was running late and John was about to call to let me know). This was really my fault as I should have called to confirm, but on my way back still driving the loaner John called and offered to have a "runner" bring the car to me the next day - to me that's the mark of a class act. Couldn't have been more convenient for me. Thank you John and Wyler Chevrolet. More
by Stephen J
Employees Worked With
John Allred
May 10, 2016
Travel Plans Preserved Had a 600 mile trip planned to leave at the end of the week when the check engine emissions light came on. Opened & closed the gas cap several times Had a 600 mile trip planned to leave at the end of the week when the check engine emissions light came on. Opened & closed the gas cap several times but the light stayed on. Called Wyler Chevrolet and they got me scheduled the next morning. Bill Spaulding, service writer who has been with the dealership for many years, actually got my vehicle in early and called me with the diagnosis before my scheduled appointment time. Repair was completed by noon at less than the estimated cost. Our trip is still on😊. More
by Avalanche2004
Employees Worked With
Bill Spaulding
April 23, 2016
Service writer Billy is the best! He is accurate, friendly, honest and knowledgeable in his field. He is the reason for my family going to your dealership for servic Billy is the best! He is accurate, friendly, honest and knowledgeable in his field. He is the reason for my family going to your dealership for service. More
by Sandy
Employees Worked With
Billy in service , John Allred
April 22, 2016
Purchased a new vehicle Always treated with respect and my salesman is very relatable. I deal with the same salesman every visit. We've developed a relationship that has buil Always treated with respect and my salesman is very relatable. I deal with the same salesman every visit. We've developed a relationship that has built trust over the years and I feel as if he always had my best interest at heart. More
by chacafair
Employees Worked With
Dwayne Carter
April 20, 2016
Please just go somewhere else... I recently purchased my vehicle from this dealership and when I did the test drive I noticed the engine light on. I wouldn't normally purchase a vehic I recently purchased my vehicle from this dealership and when I did the test drive I noticed the engine light on. I wouldn't normally purchase a vehicle with the light on, but I was assured that it would be checked and they would fix whatever the issue was before the purchase. I had also received recommendations (not sure why now) to the dealership and believed I could trust them. I came back after the car was "fixed" and was advised that the work was completed and the engine light was no longer on. About a month after owning the vehicle the light came back on and my husband took it to have a diagnostic. I contacted the dealership to let them know and before I could even tell them what the code was I was advised that I needed to take it to a Nissan dealership because they were GM certified. I let them know that the engine light was an issue before I was informed that the code that appeared during the diagnostic is the same issue that was supposed to be "fixed". They did tell me to bring it into the service department and they would take care of it. After about 15 minutes of having the car in their garage, my husband was informed that they cannot fix it because they don't have the proper tools to do so. If that is the case then they didn't have the tools in the first place and was well aware that they could not fix it. Instead of fixing it the first time I was informed that they just reset something to make the light go off but never actually fixed it. The service department stated that he would have to talk to the sales rep to see who would be responsible for the repair costs due to them not being able to fix it like they stated they had. We were later advised that we would be responsible for the costs! We have called to speak to the sales rep and sent texts have received no response. I believe that this is completely unfair due to the dealer stating that they fixed it and clearly did not from the very beginning. They knew that they never intended on fixing the car and did enough to get the car sold. I explained to the rep from the beginning that I hate the process of buying a car because I don't trust it and this is a prime example!!! More
by Nissan14
Employees Worked With
Dwayne Carter, Joe Jackson
April 19, 2016
Very Satisfied with customer service and car service!! I took my car into the service department at 7:00 on Monday morning and was helped by JW who was super nice and friendly!! He had a pleasant dispositi I took my car into the service department at 7:00 on Monday morning and was helped by JW who was super nice and friendly!! He had a pleasant disposition and it wasn't forced. He got all of the pertinent information from me, showed me the waiting room and where I could get coffee and promised they'd get my car right in and take care of me. They did just that and I was leaving by 9:30. JW was very thorough and efficient when explaining to me what was wrong with my car. He didn't talk down to me like some men do when women don't understand "car lango." He eased my mind when he told me the problem was still under warranty. He asked if I'd like to purchase and oil change, which I did and Mr. Robert (I believe that's what his name was, if not I apologize) even washed my car as a curtesy. Everyone at the dealership was so very nice and I'm glad I decided to go where I bought my car. I started to go to another dealership closer to where I live but I'm glad I didn't. Thank you Mr. JW and (Mr. Robert)!!!! Rhoda Cobb More
by MyGMCar
Employees Worked With
JW and Robert
