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Jeff Wyler Chevrolet of Columbus
Canal Winchester, OH
856 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 856 reviews
August 24, 2017
Amazing service Worked with Justin on purchasing a silverado. He was very considering of my wants and needs. He was also very patient and in no way pushing the sale a Worked with Justin on purchasing a silverado. He was very considering of my wants and needs. He was also very patient and in no way pushing the sale and went above and beyond to get me into a truck that suited me perfectly. Would very highly recommend seeing him for all your vehicle purchases. More
by Sgtsmith34
Employees Worked With
Justin Garner
August 24, 2017
2014 Jeep Grand Cherokee Justin was very courteous and understanding of my needs in the sale. He was very friendly and personable. He has also stayed in contact after the sale Justin was very courteous and understanding of my needs in the sale. He was very friendly and personable. He has also stayed in contact after the sale, I felt complete comfortable with my purchase. I recommend him when purchasing a car. Thanks More
by bhuntley34
Employees Worked With
Justin Garner
August 23, 2017
Feels like home! If you're looking for a new or used vehicle, no matter the make or model, this is the place to go. If you're looking for an excellent customer experie If you're looking for a new or used vehicle, no matter the make or model, this is the place to go. If you're looking for an excellent customer experience and a place you always feel welcome and that your needs are top priority, Jeff Wyler Chevrolet of Columbus is the place to be! More
by JustinGarner
Employees Worked With
Alex Murdock, Ted Franklin, Justin Garner
August 22, 2017
excellent service good experience many improvements made since taking over the dealership from Bob McDorman , completely rebuilt looks better than ever , the place to g good experience many improvements made since taking over the dealership from Bob McDorman , completely rebuilt looks better than ever , the place to go if you are looking for a new car More
by greg52
Employees Worked With
Alex Lindsey
August 15, 2017
Great Customer Experience I really enjoy the customer service I receive in the Service department. I've been part of the Chevy/GMC family since 2010 and have always received g I really enjoy the customer service I receive in the Service department. I've been part of the Chevy/GMC family since 2010 and have always received great customer service from Jeff Wyler. Their team always makes sure I receive their best discounts and they go the extra mile to find out if maintenance is covered under warranty. On my most recent visit, I went in for a routine oil change and wanted then to replace a bulb in my headlight. This was the second time it went out in 2 years. The first time it went out it was covered by a warranty. The team wasn't sure if it would be covered again, but they were diligent in getting an answer and found out that it was still covered. Upon inspection, they did not see that the light was out; however, I was able to show them that it was. The next morning, they confirmed that the bulb replacement was not actually covered, but what the bulb gets inserted into is what is covered. With this being said, they could have charged to replace the bulb, but due to the mix-up and oversight, they replaced the bulb for free. Thanks Jeff Wyler Service team -- specifically Shelia! More
by BrandonMayo
Employees Worked With
Sheila
August 03, 2017
plenty of cars to see and choose from service lacks a bit of organization. went for oil change service appointment at 9am. arrived 905 am checked in and asked about how long, was told a l service lacks a bit of organization. went for oil change service appointment at 9am. arrived 905 am checked in and asked about how long, was told a little over an hour. after one hour I saw my car outside, thought it was ready.... when I asked, was told no, it has not been in yet.... could not wait another hour, ended up going to a fast lube joint-- in and out in 15 min. ( service staff friendly, but shop not on same clock) More
by msagcy
Employees Worked With
not sure
July 28, 2017
Jeff Wyler does not like dealing with problems. A good way to judge any company is not how they handle their everyday customer. For example would you go to a mechanic who fixed 95% of his customers A good way to judge any company is not how they handle their everyday customer. For example would you go to a mechanic who fixed 95% of his customers problems but when that 5% of his customer base has an issue he just completely disregards them and blows them off? That's where I find myself with the Jeff Wyler dealership. I recently bought a 2017 Chevy Malibu and during the test drive I did not notice the Auto Stop feature. If you are not familiar with this feature every time you stop your car turns off and every time you lift your foot off the brake the car starts. I have never heard of this and everyone I've talked to says it sounds horrible. Anyway, I called the dealership just a few days after I bought the car. I thought that I would get used to it and I tried to get used to it but I could not. I did not call my sales person I just called the general number and ask to speak with someone. I don't know who I spoke with that first time but I was transferred a few times to get to him and was told that there was nothing I could do but he would get ahold of his boss when his boss came back in a few days. This would have been on Saturday but he never got back to me. At this point I just gave up but then a few days later someone called me asking me questions about my experience and asking me to take a quick survey. He sounded very concerned and I believed him when he told me he would get a hold of his boss and have his boss call me. A few days later fill from the corporate office and Cincinnati calls me and tells me he also thinks there is something that I can do and he tells me that he will make some calls and get back to me. I believe that the only place that he called was the dealership itself and my salesperson called me back. Phil never called to check up on me after this. When my salesperson called he just told me again that there was nothing I can do other than trade in my car and take the depreciated value which I'm sure you can understand is unacceptable. He then said that he would run some numbers and call me back about trading it in which I didn't initially refuse just because I hate this auto stop feature so much. But then he never called me back until I called in again. Long story short everyone I talk to just basically wanted me to give up so they can go about their lives because they already had my money More
by jurelltopper1134
Employees Worked With
Phil, from corporate. , Gary Romine
July 26, 2017
Excellent service Friendly, knowledgeable, professional staff. My go to dealership for my vette. Can not add additional words to this review, when what I already said s Friendly, knowledgeable, professional staff. My go to dealership for my vette. Can not add additional words to this review, when what I already said says it all! More
by J. Allen Lee
Employees Worked With
Matt Guth
July 25, 2017
WORST SERVICE EVER I dropped off a company van for warranty work on the morning of Friday July 14 2017. Was called on Wednesday July 19 that it was completed. Walked in I dropped off a company van for warranty work on the morning of Friday July 14 2017. Was called on Wednesday July 19 that it was completed. Walked in at 9am Thursday July 20 to pick it up and they told me the part just came in and it would take 2 hours to install the seat armrest (xx). So I waited the 2 hours and when I went to leave, it still had 2 of the 3 problems! Told Service of the problems in detail. They gave me a loaner car. Was notified Monday July 24 that it was completed. Picked it up about 830am. Still had the same 2 problems PLUS 2 more that the tech did working on it! Had to be the absolute WORST service ever! Took van in for 3 warranty issues- 9 days at your service department- returned with 2 of the same problems! Plus it now has 2 more problems due to poor workmanship (dash not put back together properly and seat bolted down on cell phone charger wiring). Would give zero stars if possible! Would not recommend Jeff Wyler to any of my friends or family! More
by trm321
Employees Worked With
Melanie Utley, Technician 11804
July 12, 2017
How dealership service should be Another great service experience. I plan to be a repeat customer when it's time to replace my car. Funny that I'm thanking Ricart Automotive for being Another great service experience. I plan to be a repeat customer when it's time to replace my car. Funny that I'm thanking Ricart Automotive for being such a terrible provider that I finally left them, and found the place I should've been all along. Great job guys! More
by HappyCamper
Employees Worked With
Matt Guth
