Jeff Schmitt Mazda

Went to the dealership to buy a new Mazda. After spending hours upon hours getting told flashy, bullet point descriptions about the car, we were told a fair and reasonable price for the vehicle. We did NOT g hours upon hours getting told flashy, bullet point descriptions about the car, we were told a fair and reasonable price for the vehicle. We did NOT get a written offer from the dealer, but did transcribe it on multiple pieces of paper. After getting our finances in order, we returned the next day only to wait around for 4(FOUR!) hours while the dealer entertained another customer and alternating between the two of us which seemingly resulted in both of ours dissatisfaction. We put up with the inconvenience only because we were excited to get the car. After another hour of running our credit, we were finally presented with a written offer and, much to our chagrin, it was $6,000 over the price we discussed the previous day. The dealer lasted about another 3 minutes before he realized what he did and ran off to get his manager, who told us it was all a miscommunication and put the blame squarely on US. Miscommunication or not, the manager decided NOT to reduce the price of the internet listed MSRP one cent, claiming he could not do anything. After asking multiple times to get a copy of the written offer to take with us, we were out the door, never looked back, and went the next day to Beau Townsend and got a new Ford. Here's a pro tip Schmitt, if you want our business, you ought to teach your salesmen and managers that nothing beats the age old customer service maxim: the customer is ALWAYS right. More

First of all, if you are at salesman Dave Temple's desk right now in the Jeff Schmitt Mazda's service center, the first thing you'll notice is just how many very good or perfect reviews are posted all desk right now in the Jeff Schmitt Mazda's service center, the first thing you'll notice is just how many very good or perfect reviews are posted all over his wall and desktop. That should tell you right there that you are in good hands with this guy, which is totally true. We bought a 2011 Civic from him today and we had been researching them all over the internet and at various car dealerships in the area, so we've had quite a bit of salespeople chomping at the bit when they see us. They are almost always pushy, spouting off about how they're going to make us a "ridiculous deal" or something of that nature and they are all very fake; not genuine at all. Dave on the other hand, was very cool and laid back; not pushy whatsoever and we like that about him. He was very knowledgeable and easy to get along with, while at the same time being very professional with us. You can tell that he actually cares and wants you to be happy. Our second employee who worked with us was Karma Ross and she is a very nice and personable lady. She was very friendly and professional as well and it was immediately apparent that she is great at her job as she was very knowledgeable as well. Jeff Schmitt Mazda is THE ONLY car dealership in the area that I would highly recommend, even the employees not directly helping us were super-friendly, great people. Oh yeah, and the price was also the lowest. The Honda dealership across the street? We're talking a few thousand dollars OVER Kelly Blue Book's retail value. They wanted two grand more for the car we got, and with more miles. Very judgmental and rude as well. Skip them and go straight to Jeff Schmitt. More

Reggie was a great salesman to work with. Overall the dealership was good to work with. After a little haggling we came to a fair price with the options I wanted (and eliminated the cost of those I did n dealership was good to work with. After a little haggling we came to a fair price with the options I wanted (and eliminated the cost of those I did not want). More

We had set up an appointment to see the car since we were driving from 2 hours away. When we arrived at the dealership there was a bit of confusion in trying to locate the vehicle (no fault of Reggie's). M driving from 2 hours away. When we arrived at the dealership there was a bit of confusion in trying to locate the vehicle (no fault of Reggie's). Mr. Jackson was very professional and did everything he could to rectify the situation. As a result the vehicle was located and after a test drive we purchased the vehicle. More

Cat was so much fun to talk to as was Jay! I had a great experience here. At first I wasn't sure I wanted to get my car through them as they didn't want to come down in price, but Jay assured me he wanted experience here. At first I wasn't sure I wanted to get my car through them as they didn't want to come down in price, but Jay assured me he wanted my business and would beat anything I got anywhere else. My initial visit took much longer than I would've liked. I was there for an hour and a half and got only a few price quotes I went over to Matt Castrucci and they gave me better pricing and it only took me about 15 minutes before I had a great deal.. I called Jay and informed him I was going to go with Castrucci. He asked me to give him a chance to make things right...and did he ever. He honored his word and beat their quote right there over the phone. I was very impressed with his professionalism and the general friendly atmosphere at Jeff Schmitt. At the end of the day I was really taken care of and I know without a doubt I made the right choice. I have never had so much fun car shopping. Cat was such a great person and a great salesman. I had a few questions after my purchase and I called Cat and she answered all of my questions promptly. I cannot wait to come back and see the people at Jeff Schmitt Mazda. As an added bonus, they offer some free perks and are a Motor Trend dealership which is pretty cool! I will have no qualms about taking my car to them if it ever needs work! Thank you Cat and Jay! I love my new Mazda! (by the way her name is Skyler!) Brian in the financial department was also a pleasure to work with. He took me through all of the papers pretty fast and it was a painless process. Do yourself a favor and head over to Jeff Schmitt people! I promise it's worth it. More

Reggie was great, I have not purchased a new car in over 20 years and was a little reluctant to take the step of the buying process. Reggie and the team made painless and handled it professionaly. I would r 20 years and was a little reluctant to take the step of the buying process. Reggie and the team made painless and handled it professionaly. I would recommend that crew to anyone. Thanks. More

Car buying can be a chore, even dreadful at times. I am pleased to write that was not the case with Cat and Karma at Jeff Schmitt Mazda. Both friendly, knowledgeable, and best of all NO PRESSURE. We were a pleased to write that was not the case with Cat and Karma at Jeff Schmitt Mazda. Both friendly, knowledgeable, and best of all NO PRESSURE. We were able to work out a great deal on exactly the car we wanted and the financing was a breeze. We shopped 3 other Mazda dealers prior to our visit and it will never cease to amaze me how some sales people survive with the way they treat people. You will not be disappointed with these two ladies at Schmitt. We ALL want a great deal, and we ALL want to be treated with respect and I.M.H.O. you WILL get both at Jeff Schmitt Mazda. Thanks Cat, Karma and Jay. More

I had a great experience with this dealership. They are honest and trustworthy. The staff is very friendly and helped me find the perfect car for what I was looking for. This was my first new car purchase, honest and trustworthy. The staff is very friendly and helped me find the perfect car for what I was looking for. This was my first new car purchase, and I would recommend Jeff Schmidt to any one! More

i drove about 3 and a half hours to get to the dealer and it was worth the drive the first dealer i have found that does not try to sale you something that you dont want they get you in the car, truck or wha it was worth the drive the first dealer i have found that does not try to sale you something that you dont want they get you in the car, truck or what ever you want and to drive it home that day . just wanted to say thank you again. More

Zach helped me out the day I walked in. I told him exactly what I was looking for. Everything went smoothly. Although we worked on crunching numbers for quite some time, by the end of the day I walked exactly what I was looking for. Everything went smoothly. Although we worked on crunching numbers for quite some time, by the end of the day I walked away happy and with a brand new Mazdaspeed3. Highly recommended! Thanks guys! More