Jeff Haas Mazda

Gene was always polite and friendly- never high pressure. There were several hoops to jump through in order to have the sale happen and Gene always made sure he did what was necessary. Good follow up and e There were several hoops to jump through in order to have the sale happen and Gene always made sure he did what was necessary. Good follow up and easily the best prices in town if not the state! My only wish is that there was more communication between the sales offices and the business offices however it was very busy that day so that may have contributed to the slight break down in communication. Overall, as enjoyable as car buying can be. More

My wife and I were shopping on line for our first ''family vehicle'' when we stumbled across Jeff Haas Mazda. We had already spoken with a competing dealership and were pretty sure we were going with ''family vehicle'' when we stumbled across Jeff Haas Mazda. We had already spoken with a competing dealership and were pretty sure we were going with them but my wife encouraged to check out one more dealer before we made a final decision, so of course i agreed. I made the call and a gentleman named Mohamad answered. He was very knowledgeable with the vehicles he had in stock and was eager to get us there to shop. I explained to him what we wanted in price and mileage and what APR we would be comfortable with financing. He worked diligently to get us what we wanted and was never hard to deal with, no hassle at all. He was very up front and to the point on what he could do for us and all we had to do was get in the car and drive 2 hrs. to come see what he had to offer. We were skeptical due the fact that we have heard horror stories of ''Bait and Switch'' car dealers But, we trusted his word and drove to houston with my wife 9 months pregnant. Gotta say that Mohamad came thru for us! He was on point and stuck to everything we spoke about on the phone. He made us feel comfortable with our decision and my wife and i were very pleased with the vehicle he showed us so we bought it. I will tell anyone who wants a fair deal and low pressure sales to visit Mohamad Rahhal @ Jeff Haas Mazda in Houston. Wes and Amber Martin, Beaumont,Tx More

So glad we decided to visit Jeff Haaz Mazda after submitting a last minute credit application on line a couple of days ago. Initially our "car buying" plan was to return to Toyota where we'd recentl submitting a last minute credit application on line a couple of days ago. Initially our "car buying" plan was to return to Toyota where we'd recently had a long term rental. However we were previous owners of a Mazda Millenia that we'd paid off a few years ago and sold a couple of years ago on craigslist after driving it for over 300,000 miles. Needless to say we must have like it and it was a reliable car for our family. We've also had a Toyota in the past as well. Anyway after checking out the website and reading about the application I decided to go ahead and fill it out. Note: we filed bankruptcy in 2008 and are rebuilding our credit history so we were a little concerned about what kind of deal would be offered but we knew we could always just say "No" and go :-). After filling out the credit application on line, Lance called the next day and invited us to come in but we didn't want to come in and spend a lot of time talking and taking test drives only to find out we wouldn't be offered a workable deal. Lance didn't pressure us to come in but instead asked us in what type of vehicle we were interested. We shared about our previous Mazda Millenia experience and told him we'd want something similar to it since we knew Mazda no longer makes Millenia's. He said OK and said he'd run it through and get back. That was at 4pm on a Friday. The next morning we realized he'd actually called us back around 6:30pm the same day but we'd missed the message. He called again on Saturday morning to let us know that we'd been approved and could come in and check out and test drive the kind of car we mentioned so a couple of hours later we did just that! From the initial greeting Lance was awesome and made us feel comfortable and confident about our decision to once again consider purchasing a Mazda vehicle. We checked out the cars that met our preference and did the test drive eventually choosing the one that Lance had picked out when we had the initial phone conversation. He showed us the options we had, answered all of our questions and patiently waited for us to make our final decision. We then met with Danielle Cares to complete the financing part of the deal and she was great. We teased her about something that she suggested that showed that she really did "Care" about us :-).. There was also another lady we spoke with for a short time to see if we wanted some add ons and she was also pleasant even though we flatly said "No, No, No, No except for the tinting that my hubby wanted. On our ride home we agreed that our time at Jeff Haaz Mazda today is actually the best "car buying" experience we'd ever had. We were also glad that one of our teenage children was with us and got to see a positive car buying experience which be of help to him when he is older and purchasing his own cars! So far we are happy with our purchase although we have to return next week because we chose to upgrade to leather. We are looking forward to having our Mazda 6 for many years to come and hope that our experience with Jeff Haaz Mazda remains as positive as it is for us right now! More

When we decided to purchase a used Mazda, I did some pretty extensive research on Houston area dealerships. Jeff Haas stood out from the beginning with customer satisfaction. Add Rainie Coleman as your pretty extensive research on Houston area dealerships. Jeff Haas stood out from the beginning with customer satisfaction. Add Rainie Coleman as your salesman, and you can't go wrong. He is professional, doesn't pressure the buyer and actually has integrity! What a combo. We’ve had our vehicle for 6 months now, and every interaction we've had regarding the sale and follow-up on our CX9 has been handled with impressive customer service. If you are looking to buy a Mazda, new or used, definitely drop by Jeff Haas and ask for Rainie. You won't regret it. ~ Cecil & Michelle More

Even though on 12-29-12 my family and I spent the whole afternoon at the dealership and we couldn't get The new car, on the 12-31-12 they really worked hard as a team to fill our expectations. We have afternoon at the dealership and we couldn't get The new car, on the 12-31-12 they really worked hard as a team to fill our expectations. We have to say that Brenda is a great person and even more as a Sales Representative . She gets really involved And committed with the costumer needs. Amy in the accessories is amazing because she thinks more in taking care of your safety and budget than in sales. The Financial Department is really a pleasure to make business with them/ him. He was very polite and accurate . Thank you very much to the Jeff Haas Mazda Team!! The Quinteros;) More

I wrote the review below about the battery & I received a call from Carlos immediately after I wrote the review. He told me he was going to refund me the difference of a quote that I THOUGHT I hea received a call from Carlos immediately after I wrote the review. He told me he was going to refund me the difference of a quote that I THOUGHT I heard. He told me he just wanted to make me happy & he wanted to keep my service. Which he did. I recently have moved....too far & out of the way from Jeff Haas. I took my car to Performance Mazda on 59. & the customer service is night & day compared to Jeff Haas. I brought my car in at Performance for a head light change cause mine went out. I ended up having to change a few filters with that. All together that cost about $160-170. I was also told that I needed to change my transmission fluid which I've never had to do. I brought in a coupon for $190 to get a full flush. I was told it was going to take 1 hr & 15/30min. It took 30 min to do. Later that weekend I decided to call the service manager Lynn & ask about it cause of the little time it took. Sure enough they just did a half pan flush, not the full. She tells me to bring it in & they would do the job right. I ask her if she's going to give me some sort of refund on this & she tells me I got a discount cause its normally well over $200. I told her well you didn't give me te discount, I did by bringing in the coupon. I'm here AGAIN waiting for my car to get done for the second time, for the same service. Lynn offered nothing to compensate me for the time I'm wasting & not to mention the gas. She could have given me a free oil change...SOMETHING. Even though I live on the other side of town from Jeff Haas, I plan on taking my car there EVERTINE to have it serviced. Especially cause now I realize how much Carlos cares about great customer service. So thank you Carlos. Plan on seeing me on my next oil change. More

I found the staff at Haas Mazda professional, attentive, thorough, and respectful. We had been in the market for a new car to replace our Lexus LX470. After reviewing the options offered in this class, m thorough, and respectful. We had been in the market for a new car to replace our Lexus LX470. After reviewing the options offered in this class, my wife decided on the CX-9. She delegated the purchasing to me. I called Haas and was connected to David Morgan. We talked about what I was looking for, David asked questions, and then pulled up the color, model, and the options we wanted. He found the car in stock. I could not get to Houston for two weeks, but David agreed to hold the price for me for that time. We've all been to dealerships where the manager walks into the room with the sales rep and says he'll take $X off the price if you buy today. David and Haas don't work that way. David navigated the process for me. He gave us a fair deal on the trade-in (the same value as Carmax), and within the blue book values. The day of the sale, David had the CX-9 pulled up for me to test drive when I arrived, professionally walked me through the figures on the transaction, and worked hard to get me out of the dealership as soon as possible. They had to install a couple of options, and did a great job. You should know that we live in Austin. I would have purchased the CX-9 from the local dealership, but they wanted more for the car (enough to justify going to Houston). I had also contacted a Dallas Mazda dealership, which offered me the same price as Houston. Houston is closer to Austin than Dallas, so David at Haas got the business. One final note, since buying a car is not a common experience, and its a big purchase, I do get a bit anxious about the process. Yet, I felt very comfortable with the personalities, environment, and people at Haas. More