Jeff Haas Mazda
Houston, TX
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 AM
Wednesday 7:00 AM - 7:00 AM
Thursday 7:00 AM - 7:00 AM
Friday 7:00 AM - 7:00 AM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday Closed
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Didn't honor the agreed upon price and acted shady/dishonest This dealership is about an hour from where I live but they had a car I was interested in so I called them up. I told their sales person that I wanted This dealership is about an hour from where I live but they had a car I was interested in so I called them up. I told their sales person that I wanted to make a trade and had paperwork for what Car Max would give me for the trade and pay cash for the rest. I explained that the only way I would make the trip to the dealership for a test drive was if they could match the trade value and meet my strict cash budget out the door. They said that they would make it happen at the price I offered. I took 3 hours off of work to pick up my wife and newborn baby so we could go check it out and see how the car seat fit etc. When we got there the first thing I noticed was that they had swapped out the nice alloy rims in the pictures online for cheap plastic hub caps which they denied doing until I showed them the pictures on my phone. They claimed that the rims were bent and unsafe so they did it as an upgrade...haha. Then, after the test drive they said they would match the trade value but still gave me a price that was $1,500 higher than what was agreed upon on the phone. When I explained that I had already talked price with their sales person on the phone they didn't seem to care and wouldn't budge on the price. I'm sure they have the phone conversation recorded but it seems like they just lied to me to get me there and talk me into paying more/financing etc. This was a huge waste of my family's time. These people are not honest and do not honor what they say they will give you. This all makes me think other shady things are happening there. Save your valuable time and money and go somewhere else. More
Excellent service and assessment I visited several dealerships before decide and I was offered a good deal, Robert explained perfectly the main features of the vehicle and I was very I visited several dealerships before decide and I was offered a good deal, Robert explained perfectly the main features of the vehicle and I was very satisfied with the overall experience. Excellent service More
Great Service Experience Allan Hempel is the best service consultant that I've ever had the opportunity to work with. We have two similar Tributes and he has been responsible Allan Hempel is the best service consultant that I've ever had the opportunity to work with. We have two similar Tributes and he has been responsible for retaining us as service customers and Mazda owners. The dealership's service area is a comfortable place to wait and has great wi fi connections. More
Best Service All of the staff at Jeff Hazda Mazda are eager to assist . Todd Troublefield is certainly a people-person. He does not mind helping customers and ans All of the staff at Jeff Hazda Mazda are eager to assist . Todd Troublefield is certainly a people-person. He does not mind helping customers and answering questions. He gives updates about the service in progress. He informs about upcoming service timelines (by mileage or date) in a helpful manner. Dealers often get a bad reputation for suggesting costly and unnecessary services. In the 2 1/2 years that I have owned my Mazda, I never felt pressured by anyone at Jeff Hass Mazda to pay for something I didn't actually need. It is worth the trip for me to get service performed at this dealer location even though it is a distance from my home. More
Satisfied Mazda Owner!!!!!! OMG, where do I begin?. From the moment I walked in, to the first service change, etc. I've never experienced such great service the way I did at Jef OMG, where do I begin?. From the moment I walked in, to the first service change, etc. I've never experienced such great service the way I did at Jeff Haas. My salesman, Robert Cunningham was, AMAZING!!!!!!! He was there for me from start to finish. He understood my needs and fulfilled them. I also would like to extend an awesome thank you to, Danyel, Finance Representative!!!!!!!! She was super nice and very understanding. She even worked with an awesome finance company to lower my APR!!!!!!!! Talking about a great, affordable monthly payment. I definitely can't leave out the Service Team!!!!!!! Carlos Guzman was great. I just recently did my 5,000 mile service change, 11/24/14, and everything was conducted in a timely manner. My vehicle was serviced at the appointment time given, and I was thoroughly explained of the work completed. I will definitely recommend Jeff Haas to everyone!!!!! I'm enjoying every moment of my 2014 Mazda 3. Keep up the excellent work guys!!!!!!!!! ?? More
Rude, unorganized, ridiculous. I doubt I could have been any less happy with trying to buy a used car here. Drove over an hour out of the way to find out the car I called about 3 ti I doubt I could have been any less happy with trying to buy a used car here. Drove over an hour out of the way to find out the car I called about 3 times was sold after being asked to come see it, and they had nothing comparable. Used car manager was RUDE and not willing to help and the sales person just as bad. I ended up getting a car (not the one I wanted and had more miles and was even more expensive) and only give them a 2 star because Kourtney in finance was great. Probably won't return to the used side and I do not recommend it to anyone. More
Excellent experience, appreciate the work of Allan Hempel, the service writer. Work scheduled and completed in a reasonable amount of time. Facilities were experience, appreciate the work of Allan Hempel, the service writer. Work scheduled and completed in a reasonable amount of time. Facilities were clean and pleasant. More
Excellent Service David Villarreal Always friendly, always excellent customer service. I never have bad experience this dealer in the 3 years i coming here. Call me every time about sta Always friendly, always excellent customer service. I never have bad experience this dealer in the 3 years i coming here. Call me every time about status off my car, and time its ready. Thank you. Laszlo More
GREAT JOB ALLAN HEMPEL AS ALWAYS...THNAK YOU I've been a customer of Jeff Haas Mazda I've been a customer of Jeff Haas Mazda for as long as they've been in business. The service departme I've been a customer of Jeff Haas Mazda I've been a customer of Jeff Haas Mazda for as long as they've been in business. The service department is what always brings me back. The whole team is just great! Allan always gives me an honest estimate of costs and always calls and keeps me posted and always make sure I have a ride to and from work. Sharon is always helpful and smiling when I come in at such an ungodly hour of the morning! Jeff Haas service department is why I'll always drive a Mazda! GREAT JOB ALLAN HEMPEL AS ALWAYS...THNAK YOU KEITH FUSSELL More
Excellent Service! A couple of weeks ago my GPS said I should turn and I did ... onto a rutted clay road in the rain. It took me a bit to get out of the mess I had gott A couple of weeks ago my GPS said I should turn and I did ... onto a rutted clay road in the rain. It took me a bit to get out of the mess I had gotten in to. After my 'mudding' incident my little Mazda 2 had just a little trouble. It was riding rough, but, only at speeds above 70 mph. I scheduled a Saturday appointment with my Service Advisor, Todd Troublefield. Todd was off on Saturday, so, Service Advisor, Carlos Guzman helped me. I explained my unfortunate off-roading experience. Carlos Guzman understood the issue completely. When I got my car back she was fixed! I love to drive and that is how I work off stress, so, it was a great relief that they were able to get her all back in balance and riding smooth. I had gotten a clump of clay in the front floorboard that had hardened and I expected to have trouble getting that out. I didn't have to worry about that either. They had vacuumed the interior and gotten that monster out of my front floorboard. I'd like to say thanks to everyone at Jeff Haas Mazda for helping me and my little Mazda 2 last Saturday. You did a great job! Anne More