Jeff Belzer's Roseville Chrysler Dodge Jeep Ram - Service Center

Bad service department I had an extremely bad experience at the Roseville Chrysler service department and encourage anyone who is considering this shop to read the info belo I had an extremely bad experience at the Roseville Chrysler service department and encourage anyone who is considering this shop to read the info below. My van had leaky transmission lines and I contacted Roseville Chrysler to have them repaired. Immediately after the repair, the van began leaking fluid. I took it back to Roseville Chrysler and found out that the right front axle seal was leaking. They repaired this. The very next day the van started to stutter when shifting gears and then the check engine light came on. I contacted Roseville again and they had me drive it in to see what the error code was. It turned out to be a cylinder misfire and I was told they would need to have it in longer to get a more precise diagnosis. They told me they could not do a full diagnostic until Friday, which was two days away. I asked if it would be ok to drive on and they said yes. On Friday I took it back to Roseville Chrysler and they diagnosed that it was the rear cylinder that was misfiring. They did not have the parts in stock to fix it and asked to keep it over the weekend. Unfortunately I needed the vehicle over the weekend so I scheduled to drop the van off on Tuesday morning to be repaired. On Tuesday, I dropped it off and proceeded to my job. Around 1:30 I received a call from Roseville Chrysler saying they had fallen behind and would not be able to repair the van until Wednesday but that they had held aside a car for me. I went to pick up the loaner car and was told that I would need to refuel it prior to returning it or I would be charged a service fee. I explained that I would not have the availability to refuel it since I already had to take off extra time from work to drop the vehicle off numerous times and pick it up again and was currently missing work to pick up the loaner car. I was told that I should be happy I was “getting a car at all”. I indicated that the current situation was not my fault, and that they were the ones who had fallen behind and could not get the car repaired on time and that I should not have to pay for that. I was told that “We can’t always make good on our promises”. The customer service at this location was horrible. I was treated rudely. Never once did Roseville Chrysler apologize for not having the repairs done on time. Quite the opposite, they inferred they were doing me a favor by even giving me a car. And I am not convinced that it was purely coincidence that all of these mechanical issues began at the exact time I took it to this shop. Prior to this, I have had no repairs on the vehicle and it has only about 63,000 miles on it. I would encourage anyone considering this repair shop to consider another option. More

Worst Customer Service from a dealership Unfortunately I could not recommend the repair services of this dealership. I recently had my vehicle repaired June 4, 2014. Some type of fluid had sp Unfortunately I could not recommend the repair services of this dealership. I recently had my vehicle repaired June 4, 2014. Some type of fluid had sprayed all over the hood and the car started to smoke. I don't have an older car and I only have 64,000 miles on my car. So I called the dealership and set up an appointment for repairs. They were booked until that following Thursday, so I informed them since it was Saturday I would need a rental. Since it was a Saturday at 2:00 p.m. they couldn't help me until Monday. I set up a time to come into the dealership before work and pick up a rental. On Monday I called to let them know that 7:30 a.m. was cutting it to close and I would need to make it closer to 9:30- 10:00 a.m. The service guy said that was fine took down my information and said see you then. On my way into the dealership I called to ask a question about my warranty and was then informed they had no rentals. They did get to my car earlier then Thursday and called me on Wednesday to inform me the car was ready for pick-up. We had them repair the issue that was under warranty and my husband was going to fix the other issue. I asked the service guy if it was already for me to drive my vehicle home and he said yes I might need to add some coolant. Well we didn't make it 5 blocks before the car over headed (we could still see the sign from the dealership) and I had to have it towed home. When I called to ask the service guy did you guys even change my oil like I paid for because the coolant was bone dry, the mileage on the paper work is all wrong and 3000 more than what my car really has, He said "Well the coolant was leaking as fast as we could pour it in." He never said anything about the leak being that bad, I would have just had the car towed to my house and I would have never driven it anywhere. I asked that they please change the mileage on the computer and to speak with a manager, he took my information and I have not heard anything from them as of today June 10, 2012. More