Jeff Belzer's Roseville Chrysler Dodge Jeep Ram

First of all, we bought a used '09 RAM 1500. We told Doug that we could not put down $1000, but that our taxes were coming. He said to bring in money when we could. We put down $500 within a week. Th Doug that we could not put down $1000, but that our taxes were coming. He said to bring in money when we could. We put down $500 within a week. The next week he said that he was going to deposit the remaining $500 - which we did not have. We worked out a deal that we would bring in $100 every two weeks. Which was fine, but we had an understanding that we'd pay him with our taxes, not the next week! Secondly, the truck only came with one key. It's not just a regular key, but an 'automated' one, that costs about $200. If we had known it only came with one key, we would have negotiated it into our deal. The fact that neither of the salesmen mentioned it, should have let me know the kind of place we were dealing with. Thirdly, our one key was not working 100% of the time, so on Friday, I ordered one through the warranty, and one extra. They told me it would cost $140 to get them both programmed. They told me they'd order it on Friday, and to pick them up on Tuesday. Tuesday, I came into the dealership explaining why I was there. They told me it'll take 1/2 hour. I had both of my little girls with me, and it was a school night. An hour later, I asked the status of the keys. The guy told me 'We're almost done, but we only have one key.' (Remember, they were to have been ordered Friday!) I inform him that I was quoted $140 and it would last 1/2 hour. A little more time goes by, and my name is called to the cashier. She hands me the paperwork with the price of almost $300! Immediately I tell her I'm not paying that. She calls back the service guy and says he'll fix it. Oh, and by the way, they 'magically' found the second key. So he 'fixes' the paperwork, and now I have two keys for the price of $160. I'm underwhelmed with the customer service and knowledge of the staff at this dealership. I will not be returning to their service department. I will not recommend this dealership to anyone I know. In fact, I will recommend anyone who will listen to run the other way! More