Jeff Belzer's Roseville Chrysler Dodge Jeep Ram

I just purchased my 4th vehicle from Roseville. I Keep going back because of the excellent service I have recieved each and every time. The sales manager Troy and the Finance mgr Doug did an excellent jo going back because of the excellent service I have recieved each and every time. The sales manager Troy and the Finance mgr Doug did an excellent job. I got a great deal and great financing. I would recomend them to anyone More

Very bad experience. I have poor credit so I just started with a phone call to see if I could purchase a car. Two weeks and about 20 phone calls later,(including a very frustrating conversation with started with a phone call to see if I could purchase a car. Two weeks and about 20 phone calls later,(including a very frustrating conversation with Justin about overtime that they couldn't count (I don't recieive overtime, I am salaried, but he didn't get that due to the fact that I am paid 2 x's per month and so my check stub reads that I have 86 hours per pay period, a very common accounting practice) Yes!! It's a miracle!! They (Justin and Doug) assured me (over and over) that my loan is approved, they have a nice car for me. Bring in my $1000 down and sign the papers and drive away!! I did it! The car was beautiful. 7 days later, I received a phone message from Doug stating that my credit score had dropped 100 points in ONE day and the bank would no longer fund this loan and I needed to return the car. I called the lender, they said that the paperwork was not complete and that was why the loan was not funded. In the meantime, Doug and Justin had found another lender and could sell me ANOTHER car, just return the first one...They must be CRAZY if they think I would drive another car off of their lot. If they could find a lender that would work with me, I am sure someone else can too. I agree with the previous entry....These people must make minimum wage and have little or no "finance" training, they really know nothing about financing. My advice to anyone thinking of even looking at a car here....run for your life!! More

First of all, we bought a used '09 RAM 1500. We told Doug that we could not put down $1000, but that our taxes were coming. He said to bring in money when we could. We put down $500 within a week. Th Doug that we could not put down $1000, but that our taxes were coming. He said to bring in money when we could. We put down $500 within a week. The next week he said that he was going to deposit the remaining $500 - which we did not have. We worked out a deal that we would bring in $100 every two weeks. Which was fine, but we had an understanding that we'd pay him with our taxes, not the next week! Secondly, the truck only came with one key. It's not just a regular key, but an 'automated' one, that costs about $200. If we had known it only came with one key, we would have negotiated it into our deal. The fact that neither of the salesmen mentioned it, should have let me know the kind of place we were dealing with. Thirdly, our one key was not working 100% of the time, so on Friday, I ordered one through the warranty, and one extra. They told me it would cost $140 to get them both programmed. They told me they'd order it on Friday, and to pick them up on Tuesday. Tuesday, I came into the dealership explaining why I was there. They told me it'll take 1/2 hour. I had both of my little girls with me, and it was a school night. An hour later, I asked the status of the keys. The guy told me 'We're almost done, but we only have one key.' (Remember, they were to have been ordered Friday!) I inform him that I was quoted $140 and it would last 1/2 hour. A little more time goes by, and my name is called to the cashier. She hands me the paperwork with the price of almost $300! Immediately I tell her I'm not paying that. She calls back the service guy and says he'll fix it. Oh, and by the way, they 'magically' found the second key. So he 'fixes' the paperwork, and now I have two keys for the price of $160. I'm underwhelmed with the customer service and knowledge of the staff at this dealership. I will not be returning to their service department. I will not recommend this dealership to anyone I know. In fact, I will recommend anyone who will listen to run the other way! More