Jeff Belzer's Roseville Chrysler Dodge Jeep Ram

VERY UNHAPPY!! I bought a brand new Grand Caravan and it had a pull to it got home checked tire pressures and was fine so I brought it back to have the alignment che I bought a brand new Grand Caravan and it had a pull to it got home checked tire pressures and was fine so I brought it back to have the alignment checked and they said everything was good and they said it wasn't pulling. 2-3 weeks later I brought it back again because it was still pulling and I got a rental 2016 Town&Country and that drove great then I get my van back and they can't feel it pull so I give them a ride and show them when you apply the gas pedal the steering wheel moves to the right all by itself and they say it is torque steer. I said yeah that is a symptom like a bruise so fix it!! They said there is nothing we can do about that. I said then give me my money back but they underpaid me for my trade-in and that was already sold so I am stuck with this piece of xxxx!! CHRYSLER CORPORATION WON'T EVEN HELP!! More

Sales/Parts This place has horrible service. Keep sending me back and fourth. The parts guy told me to talk to sales man to show me same vehicle so I know what ex This place has horrible service. Keep sending me back and fourth. The parts guy told me to talk to sales man to show me same vehicle so I know what exactly I needed but sales man was an a**! Parts guy also an a** for not able to show me or get the right part I need. We're else am I suppose to go if the friken dealer doesn't know what parts to provide for me. Garage place. Just don't wait your time. Do to different dealer. Not here! More

great 1st time buying experience Go see Richard Baker! He was so great helping me, an indecisive and nervous first time buyer, figure out exactly what I wanted and went above and beyo Go see Richard Baker! He was so great helping me, an indecisive and nervous first time buyer, figure out exactly what I wanted and went above and beyond to make sure I left happy! Justin, new car manager, went out of his way to make sure he found me the best price possible with discounts and rebates. All around great experience- everybody I came in contact with was super nice and helpful, I couldn't be happier with my new Jeep! More

Stay Away! Had an appointment with the sales manager. Showed up on time and he had no record of the appointment! Foisted me off to some high pressure sales guy w Had an appointment with the sales manager. Showed up on time and he had no record of the appointment! Foisted me off to some high pressure sales guy who had no listenening skills and was vaguely sexist. Rates as one of my worst car dealer experiences of all time. More

Awesome dealership Looking for an awesome salesman go see Bruce Walberg. I just leased a 2016 Dodge Ram 1500. I’ve bought quite a few cars in the 30+ years I’ve been a Looking for an awesome salesman go see Bruce Walberg. I just leased a 2016 Dodge Ram 1500. I’ve bought quite a few cars in the 30+ years I’ve been a licensed driver. I can’t think of an easier or more pleasant experience than the one I had this week. That’s because there hasn’t been one! You surpassed all expectations! More

The car I wanted at a Great Price! Great shopping experience! Sean, our sales person, located the exact model/color Town and Country that we were looking for within two days and had it Great shopping experience! Sean, our sales person, located the exact model/color Town and Country that we were looking for within two days and had it ready to go. He also came back in to work when he was off to fit our busy schedule. We ended up getting a newer model than we anticipated at a great price! Jeff in finance got us a better rate than our credit union offered, and Justin the sales manager made sure that the entire transaction went smoothly. We had the entire family there to help drive our new van home, and had a wonderful time looking at the huge selection of new and used vehicles. They even have a play area that kept our two year old busy while we finished up the details with closing. I really appreciate their integrity and am very satisfied with our purchase! Would highly recommend checking them out when shopping for a vehicle! More

Smooth Transaction Shawn Jacobs was super to work with - what a great guy! He was helpful and went out of his way to make sure we had all the information we needed. No Shawn Jacobs was super to work with - what a great guy! He was helpful and went out of his way to make sure we had all the information we needed. No pressure whatsoever. Would look for him again if in the market to purchase another vehicle! More

Bad service department I had an extremely bad experience at the Roseville Chrysler service department and encourage anyone who is considering this shop to read the info belo I had an extremely bad experience at the Roseville Chrysler service department and encourage anyone who is considering this shop to read the info below. My van had leaky transmission lines and I contacted Roseville Chrysler to have them repaired. Immediately after the repair, the van began leaking fluid. I took it back to Roseville Chrysler and found out that the right front axle seal was leaking. They repaired this. The very next day the van started to stutter when shifting gears and then the check engine light came on. I contacted Roseville again and they had me drive it in to see what the error code was. It turned out to be a cylinder misfire and I was told they would need to have it in longer to get a more precise diagnosis. They told me they could not do a full diagnostic until Friday, which was two days away. I asked if it would be ok to drive on and they said yes. On Friday I took it back to Roseville Chrysler and they diagnosed that it was the rear cylinder that was misfiring. They did not have the parts in stock to fix it and asked to keep it over the weekend. Unfortunately I needed the vehicle over the weekend so I scheduled to drop the van off on Tuesday morning to be repaired. On Tuesday, I dropped it off and proceeded to my job. Around 1:30 I received a call from Roseville Chrysler saying they had fallen behind and would not be able to repair the van until Wednesday but that they had held aside a car for me. I went to pick up the loaner car and was told that I would need to refuel it prior to returning it or I would be charged a service fee. I explained that I would not have the availability to refuel it since I already had to take off extra time from work to drop the vehicle off numerous times and pick it up again and was currently missing work to pick up the loaner car. I was told that I should be happy I was “getting a car at all”. I indicated that the current situation was not my fault, and that they were the ones who had fallen behind and could not get the car repaired on time and that I should not have to pay for that. I was told that “We can’t always make good on our promises”. The customer service at this location was horrible. I was treated rudely. Never once did Roseville Chrysler apologize for not having the repairs done on time. Quite the opposite, they inferred they were doing me a favor by even giving me a car. And I am not convinced that it was purely coincidence that all of these mechanical issues began at the exact time I took it to this shop. Prior to this, I have had no repairs on the vehicle and it has only about 63,000 miles on it. I would encourage anyone considering this repair shop to consider another option. More

Excellent car buying experience I bought a car last weekend.. The dealership was very nice. What really made my experience a pleasant one, was my salesman he made everything very eas I bought a car last weekend.. The dealership was very nice. What really made my experience a pleasant one, was my salesman he made everything very easy and he was very professional. He spent the right amount of time with me even when the dealership was very busy including Eric.. He had more then just me there buying a car. He was very curtiouse about my time and always came buy to check on me before I went to sign papers. I will tell everyone about this dealer.. Exceptional job. More