Jeff Belzer's New Prague

Excellent service and personeel have with friendly and open attitude. Willing to go the extra mile. Will recommend for future business. open attitude. Willing to go the extra mile. Will recommend for future business. More

Great experience! Everyone was extremely helpful and friendly. Would definitely buy another vehicle from here. Everyone was extremely helpful and friendly. Would definitely buy another vehicle from here. More

I originally gave Jeff Belzers (New Prague) a 1 star review. See below. I have adjusted it to a 5 star review simply because they (for the most part) chose to do the right thing in regards to myself as review. See below. I have adjusted it to a 5 star review simply because they (for the most part) chose to do the right thing in regards to myself as a customer. I purchased my Jeep at the end of September and drove it for 1.5 days before it failed. I finally got my jeep back on December 16th. Two and a half months later. This was a constant source of stress for me. But I finally have my Jeep back and fixed. The long duration was partially due to a shortage/unavailability of parts, the other was just trying to figure out what was wrong. During this time Belzers made sure I got to drive a newer vehicle during my wait time and got it delivered all the way to Northern Minnesota. They also covered my payments for those 2 months. These things were much appreciated and they should know it alleviated some of the stress that came with all of this. I love my Jeep. I didn't feel overcharged and the process was very easy to buy it. Again---this could have happened to anyone and at the end of the day what mattered was how Belzers chose to handle it. Though there were bumps initially, it feels resolved and I would say that I could definitely use this dealership again. ------------------------------------------------------------------- I am giving this dealership a 1 star. Maybe this will change in the future, but for now it sits at a 1. Let me explain why. I live in the northernmost tip of Minnesota (International Falls area) and I flew down to purchase my dream Jeep Wrangler. I did not have this vehicle more than 48 hours and it quit working at a busy intersection. CNA did not even have our information in their database yet for a tow, though they got one for us anyways. To say I was disappointed is an understatement. I understand these things can happen. But this is a 2019, having just passed the 170 pt test in their shop. As upset as I was that the vehicle failed, I became MORE upset at the non-response from the dealership. It took 5 days to really get anyone to respond to the situation. Both my husband and my emails went ignored. 10+ days in the shop and I will still be without my new vehicle. I live in a rural area where there just aren't many options for repair. I could handle a failed vehicle, it sucked, but I could handle it. I couldn't handle the non-response. For me, 40 grand was a lot of money and I just felt like the follow up should have been SO much better. Maybe I am out of touch with how dealerships work nowadays, but it has all just been so disappointing. I would also like to point out that I believe this issue was not fully investigated before it arrived at the dealership and shuffled out the door with me. Failure involved faulty battery, ESS and now a new alternator. Our test drive never kicked on that ESS and I drove highway miles all the way home. My commute is 6 minutes. First chance this ESS got to work was at this busy intersection once I was 300+ miles away back home. I will say the finance process was great and Nathan was very easy to talk to and had a lot of information we found valuable. That being said, he did offer (as we left) to shoot him an email or text if we needed anything at all. I did send him an email twice. To my knowledge, this was also never responded to. I have no idea if this was on accident or if he was actually just out of the office. Sorry this review is so long. But I had a lot to get off of my chest. I waited a full week to write this review so I had a little more time to see how things played out. Still just very disappointed. More

I had a very good experience purchasing my new car. Each step went smoothly. The sales agent, Scott Haworth, was pleasant to work with. He was friendly and professional and did not pressure me. Each step went smoothly. The sales agent, Scott Haworth, was pleasant to work with. He was friendly and professional and did not pressure me. More

I would like to thank jeff belzer's new prague I pressure there business all the time there business all the time More

Ben and the entire team were wonderful to work with. No pressure and extremely accommodating, would highly recommend! They even helped with the delivery of our new vehicle to our house given juggling sc No pressure and extremely accommodating, would highly recommend! They even helped with the delivery of our new vehicle to our house given juggling schedules and a newborn - talk about going above and beyond! 🙌🏼 More

Great service! Joe helped me find the vehicle I wanted when the one I made an appt to drive didn’t fit my needs. He even stayed late after the dealership was techni Joe helped me find the vehicle I wanted when the one I made an appt to drive didn’t fit my needs. He even stayed late after the dealership was technically closed to make sure I was able to sync my phone and use the Ford Pass with my new truck. The truck was in the middle of being cleaned when I test drove it, and the retailers did an amazing job of getting it spotless so I could take it home that evening. I’ll definitely recommend the dealership to anyone in the hunt for a new vehicle. More

Found the perfect truck with the exact specs I wanted, and got a great price on it too. and got a great price on it too. More

Awesome service. . they were very easy to work with! And even though we came across a little hiccup, Mike did everything to make it right. . they were very easy to work with! And even though we came across a little hiccup, Mike did everything to make it right. More