Jeff Belzer's Lakeville - Service Center

Aweful Experience The service department lacks customer service skills, as well as knowledge of diesel vehicles. They had our truck for 29 days when nothing was wrong The service department lacks customer service skills, as well as knowledge of diesel vehicles. They had our truck for 29 days when nothing was wrong after they completed an initial update to an electrical component. Filed a complaint with Chrysler due to the length of time they had the vehicle and the tests they chose to use to determine something was wrong with the fuel. We were never contacted by service manager, even after he was contacted by Chrysler. The service manager indicated he was not contacted by Chrysler. He also indicated that the tests they used were standard protocal. I contacted Chrysler and two other service providers for Dodge vehicles and was told that this test was not standard protocal. Also, the test is not accurate in any way. However, it caused the dealer/service department to keep the vehicle for 15 more days. As soon as we were given the go ahead to drive the vehicle. We brought it to another dealership and they determined within 24 hours that nothing was wrong with the vehicle. We missed our vacation and another trip to visit family because of the lack of knowledge in the service department. Not to mention the blatant lies we were told. We will never use this dealer for anything again. More

Skip the service department Was unhappy with the length of time to check out and get paperwork is 1 hour. Did not call with estimate just assumed I was going to pay when I picked Was unhappy with the length of time to check out and get paperwork is 1 hour. Did not call with estimate just assumed I was going to pay when I picked up my vehicle. Called the servuce manager to complain after and left a message which was never returned. More

Professional & friendly This is our 3rd car from Matt ""Hawkeye" He listens then finds some options. Wee have and will continue to recommend Jeff Belzer & Hawkeye. Mike This is our 3rd car from Matt ""Hawkeye" He listens then finds some options. Wee have and will continue to recommend Jeff Belzer & Hawkeye. Mike and Lisa More

My pick for best service advisor I have dealt with many service advisors and none were anything to brag about till I met Jason Lanigan. Can not say enought good about Jason. Do yourse I have dealt with many service advisors and none were anything to brag about till I met Jason Lanigan. Can not say enought good about Jason. Do yourself a big favor and request Jason only at Jeff Belzer's. Do not let another service advisor try to talk you out of it, they will try. More

Out of town luck I was traveling for work when I was nit on the highway outside of Minneapolis. Thank goodness the tow truck driver took my car to Jeff Belzer's deale I was traveling for work when I was nit on the highway outside of Minneapolis. Thank goodness the tow truck driver took my car to Jeff Belzer's dealership. I had no idea where to take it and who to,even trust. Since I travel about 1600 miles a week, and I live in Kansas city missouri, this could have been a very difficult repair. However, the service, body shop, and general manger have taken this and made it an easy process. I also shouldn't forget the receptionist who had to see my number pop up several times and wonder who I was going to need this time. I do a lot of business in the northen central states, so when I need a new car, it makes sense to go where when they didn't have to take extra care, they did. I am truly grateful for all your staff and the help you all provided. More

Love this dealership! I have bought four new vehicles at Jeff Belzer's in Lakeville, Minnesota, and they have always been top notch with sales, financing and all service wo I have bought four new vehicles at Jeff Belzer's in Lakeville, Minnesota, and they have always been top notch with sales, financing and all service work. I have all of my service work done there on my vehicles. I just had a major car accident and they did a phenomenal job on the extensive repairs. For almost 20 years they have been my dealership of choice, and will continue to be for many years and vehicles to come! Sue More

Disrespectful, Poor Customer Service I am disrespected every time I call or go to Belzer's. No one seems to know whether or not they take appointments for oil changes. One person will let I am disrespected every time I call or go to Belzer's. No one seems to know whether or not they take appointments for oil changes. One person will let me, and the next will tell me that "I don't need one." I have multiple times in the past and if I state that I prefer to make one so I don't have to wait over an hour for an oil change, I'm allowed to make the appointment. However, when I arrived for my appointment this past Saturday, I was rudely greeted by the person who checked me in in the oil change bay. He went on to state "I didn't know we took appointments on Saturdays." Okay, well I did, and I'm here, so please change my oil. After an unpleasant interaction, my car was pulled in to the bay where I got my oil change and "complementary multi-point vehicle inspection." Except that they didn't do the inspection - the sheet I got at check out was completely blank with the exception of the line that states "engine oil." I don't care whether you do or don't take appointments, but everyone needs to be on the same page. And don't disrespect me when I show up on time for my appointment. And finally, don't use put "courtesy multi-point inspection" on my receipt if you didn't do it. More

hot car hot day Rachel Clubb was the most courteous car sales person we have encountered on our quest for a new vehicle. After visiting several dealers, and talking t Rachel Clubb was the most courteous car sales person we have encountered on our quest for a new vehicle. After visiting several dealers, and talking to many others, We feel we got treated right. Thank you Rachel Clubb. More