Jeff Belzer's Lakeville - Service Center

Dreading The Thought of Returning for Service I just bought a new F150 from Jeff Belzer's in New Prague. That experience was very good. I paid to get a bed liner installed when I bought the truc I just bought a new F150 from Jeff Belzer's in New Prague. That experience was very good. I paid to get a bed liner installed when I bought the truck. I started receiving emails from the salesman asking me if the Lakeville Service Department had contacted me about installing the bed liner. I kept saying no as I hadn't heard anything. The salesman had to contact the Lakeville Service Department himself to get them to call me to set up an appointment. This should have been a clue of what was to come. When I finally received the call, I was told it would take one day for the liner to be installed. I was told I would get a loaner. This was fine with me as I was told multiple times it would take one day to install the bed liner. I arrived for the appointment one hour early. The service department was extremely busy. A lot of vehicles were being dropped off for servicing. This should have been indication to me that they were overbooked. After waiting a bit, I got checked in. I was given a loaner car. I am 6'5." I was given a tiny Malibu. I was told I was lucky because it was brand new. I didn't feel lucky as I was too big for the car. The review mirror blocked my vision. I could not see out of almost all of the right side of the windshield. My vision was very limited. I went with it because I was told once again it would only take one day to install the bed liner. Four hours later I received a call saying my truck wouldn't be ready until the next day. This was proof that the service center overbooked itself. I was told "it is okay because you have a loaner." It wasn't okay because I was stuck with a loaner that I didn't fit in. At this point I mentioned the difficulties for me to get in and out of such a small car and I also stated it was dangerous for me to drive because I couldn't see out of the right side of the windshield. I mentioned this because I wanted to relay the message that people my height and taller needed a different vehicle as a loaner. There was no acknowledgement that I had said anything. There was just silence. I had to say something to start the conversation back up. Knowing I was being stuck with this vehicle for another day didn't make me happy. I received a call the next day saying my truck was ready. I was very happy to get my truck back. I had now had enough with the loaner. When I arrived at the Service Center I might as well have been a ghost. Nobody acknowledged my presence. I started walking over to a desk. Eye contact was made with me, so I continued to walk over. When I started to get closer this person looked down at his screen indicating to me he didn't want to deal with me. There were a couple of other people carrying on a conversation. I walked up to them and stood there for a bit waiting for their conversation to end. At this point my presence was finally acknowledged. Still excited about getting my truck back I was still happy at this point and not yet mad. My truck was driven up to me. The new bed liner wasn't the first thing I noticed. On my back window there was a red sticker for Rhino Pro, the bed liner company. I had never been asked if a sticker could be placed on my truck. I have no other stickers on my truck so why would someone think I would want this one? I asked in shock about the sticker. The person who brought me my truck said nothing, she just stood there. I immediately started fighting with the 1 1/2-inch-high and 4 inch long sticker to get it to peel it off. The person who brought me by truck saw me peeling off the sticker, said nothing and walked away. There was no offer to help get this sticker off. The sticker was extremely difficult to peel off. When the sticker finally came off it left residue on my back window. The residue was now something I now had to deal with that I shouldn't have had to deal with. I finally looked in the bed of my truck and saw chunks of the bed liner in the bed. It didn't look like the person who installed the bed liner bothered to clean up after they were done. At this point I was livid. I turned around and saw some of the people in the service department watching me through the windows. No came out and offered to help or offered to get anything to remove the sticker adhesive that was on my back window. I didn't want to go inside and ask for something to remove the residue, I was too mad at this point. I was afraid I would say something I would regret. In whose mind was it okay to deface my truck by adding a sticker to the back window? I was never asked if the sticker could be put on my back window. I would have said no. I left Jeff Belzer's Lakeville and drove immediately to O'Rielly's to get something to remove the adhesive from my window. I now had to spend money on something to remove the adhesive for a sticker I never wanted on my truck. It took me a bit to get all of the adhesive off. It was a waste of my money and my time. The next day I tried to call the “Concerns” number on the invoice. It didn't work. There was no area code for this number on the invoice. At this point instead of trying every area code in the Twin Cities I called Jeff Belzer's in Lakeville’s main number. I was transferred to the service department. I was told I would be transferred to the Service Manager. I was also told he was in a meeting and if I left a voicemail he would call me back. I had hoped if I talked to him and mention my concerns then these types of things would not happen to other customers. It has been two days and I still haven't received a call back. I guess he couldn't be bothered to call me back. This experience with the service center has tainted my overall experience with Jeff Belzer's. I have to believe I am not the only person who has had this negative of an experience with the Lakeville Service Department. I hope this review causes things to change and other people will have positive experiences. More

Excellent Dealership and Service! After buying my pickup from Jeff Belzer's in Lakeville I was very satisfied with the salesman and the steps to finance and take home the vehicle I wan After buying my pickup from Jeff Belzer's in Lakeville I was very satisfied with the salesman and the steps to finance and take home the vehicle I wanted. After a few months I had a problem with my vehicle. So I ended up bringing into another dealer to get fixed in my hometown. After they looked at it I was told it was going to be about a 5,000 dollar fix that my warranty would not cover. So then I stopped into Jeff Belzer's in Lakeville and talked to Jim Mcmahon and told him what going on. He told me to bring it up to there service and he would do everything in his power to help out every step of the way. He did exactly that and more! The next day he called me and told me what the real problem was and my warranty would cover it. Just needed my "Ok" to start working on it. That following day got the phone call saying your truck is ready for you to pick up. If I could rate them higher I would. From saving me thousands of dollars to getting great customer care I can't thank Jim Mcmahon and the rest of Jeff Belzer's employees enough for the highly respectable care I was given. I have recommended this facility to many friends and family and will keep doing so. Not to forget to mention the amount of vehicles new and used to choose from in the lot. Definitely worth checking out. More

Excellent service! I brought my Kia into the service center for a full day of recalls and an oil change. Turns out I needed more work done (brakes were shot, tires neede I brought my Kia into the service center for a full day of recalls and an oil change. Turns out I needed more work done (brakes were shot, tires needed replacing). Evan took the time to patiently explain everything in detail and was kind. He understood that I wanted to shop around for prices and he wasn't pushy at all. As I pulled away, I noticed the brakes were squeaking. I mentioned it to Evan and he went the extra mile to make sure my brakes were taken care of and the squeaking was fixed at no additional charge to me. Plus they lent me a car to use while repairing the brakes. I'm very impressed with the service I received! More

Recall service oil change service from top to bottom when we bought a car took three days to guide you still in calls back we had to make the aggressive move so we can get a car I hav from top to bottom when we bought a car took three days to guide you still in calls back we had to make the aggressive move so we can get a car I have the free oil changes but they set the computer to 8000 so they don’t have to give you that many oil changes everyone changes or 3000 miles not 8000 When we had a Richard Seabell they messed up the little flurry things so does doesn’t get underneath the seat my car came with warped rotors you wanted to charge us for them when I argue also when we bought the car it was used but it was no now that they should’ve replaced the tabs but they didn’t they were close dated and not really lysing that they expired and we got a ticket but they wouldn’t own up or even try to help More

Service Great service done on time car was clean friendly super service. And they were busy the morning I needed the repair done nice job thank you Evan and Great service done on time car was clean friendly super service. And they were busy the morning I needed the repair done nice job thank you Evan and Mike Shape More

No Worries No worries and no hassles! The Jeff Belzer team was very welcoming. All I did was put my car in park and they took care of the rest while I enjoyed co No worries and no hassles! The Jeff Belzer team was very welcoming. All I did was put my car in park and they took care of the rest while I enjoyed coffee. I’ll be back for sure!! More

Service on my 2013 Sonic Worked with a gentalmen that goes by the name of 'V'. Great guy!!!! Service was covered under my power train warranty but I wasn't sure if it would be Worked with a gentalmen that goes by the name of 'V'. Great guy!!!! Service was covered under my power train warranty but I wasn't sure if it would be. Staff extremely professional and nice! I Love Jeff Belzer's and would definitely buy a car again and refer people here!! More

service This is a top notch place, i would recommend it to everyone. Thank you Mr. Krohn. Service was fast, and they kept me informed the entire time. This is a top notch place, i would recommend it to everyone. Thank you Mr. Krohn. Service was fast, and they kept me informed the entire time. More

Fell Short of expectations I called service because the rear wiper on my Tahoe was not working. While it was in I also wanted an oil change and tire rotation. I explained to I called service because the rear wiper on my Tahoe was not working. While it was in I also wanted an oil change and tire rotation. I explained to the person I spoke to that I would need a loaner while my vehicle was being worked on because I may need to travel to local sites for my job and was told that would not be an issue. I show up first thing in the morning to drop my car off and I am told that they do not have any record of a loaner being requested, they have no loaners and will not have any available for over a week and a half. That if I need a loaner then I will need to reschedule the appointment. I didn't want to reschedule so I settled for a ride from shuttle. Waited 20 minutes for shuttle to come get me. Luckily I was able to reschedule my local travel for a different day. When my Tahoe was done I was on the phone so got a voicemail that it was done. About 15 minutes later I received another phone call that my vehicle was undrivable as there was an issue discovered in the fuel system and they would need it for a couple more days. Luckily I questioned this only to find out that they were calling the wrong person. A simple mistake I will admit but really shot my blood pressure up. More

Car for 16 year old. Got a great car for my 16 year old son. I like the fact that the dealer did an inspection and would list what was fixed AND what still needed to be f Got a great car for my 16 year old son. I like the fact that the dealer did an inspection and would list what was fixed AND what still needed to be fixed. I knew exactly what I was buying. More