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Jay Wolfe Toyota of West County

Ballwin, MO

4.6
4,064 Reviews

14700 Manchester Rd

Ballwin, MO

63011

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Showing 4,064 reviews

March 28, 2019

Great My first service visit. Great experience. Kevin, my Service Advisor, was very pleasant and informative. Forgot about the bistro. Stopped at McDona More

by Jack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Kettinger
Mar 29, 2019 -

Jay Wolfe Toyota of West County responded

Jack, we value your feedback and appreciate the full 5-star rating of our dealership. We're very happy you enjoyed your first service visit with us and we'll be sure to pass your kind compliments to Kevin. We are the only dealership in St. Louis that offers a complementary Bistro that serves breakfast, lunch and dinner, spa-grade massage chairs, kids gaming area, and charging stations. We hope you'll stop by and enjoy our Bistro at your next service visit. See you soon!

March 26, 2019

Great Car Buying Experience and Customer Service Looking for a Toyota Highlander and found the perfect vehicle for us. Very pleased to see that the Product Specialist (Jim Bischoff) I had worked with More

by AZPathfinder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omar Elsouelssi did a great job to get me the best finance option and explaining all the warranty options available., Brad Gilbert, Jim Bischoff
Mar 27, 2019 -

Jay Wolfe Toyota of West County responded

Thank you for sharing your five-star review with us! Congratulations on your Toyota Highlander! We also appreciate hearing that you enjoyed our Bistro since we are the only dealership in St. Louis that offers a complementary Bistro that serves breakfast, lunch and dinner, spa-grade massage chairs, kids gaming area, and charging stations. We appreciate that you chose us as your dealership, and we look forward to offering you many more outstanding experiences with our team!

March 25, 2019

Outstanding Service I'd been bringing my Toyotas to Jay Wolfe West County for years. In 2013 I moved away for 8 months & when I came back, purchased a non-Toyota vehicle More

by Jeron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pamela Oakes
Mar 25, 2019 -

Jay Wolfe Toyota of West County responded

Jeron, we appreciate the awesome rating and review. We're glad to see you come back to our dealership for your vehicle's servicing needs. We always strive to deliver top-notch service and offer our customers an experience like no other! We are the only dealership in St. Louis that offers a complementary Bistro that serves breakfast, lunch, and dinner, spa-grade massage chairs, kids gaming area, and charging stations and we're very happy to know you enjoy it. Come visit us anytime you need us! Thank you.

March 25, 2019

alignment problem found during 12 month service During my first 12 month service visit, they found I had an wheel alignment problem. Apparently a winter curb issue. During the visit they performed More

by happy highlander
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The alignment technician was very helpful providing excellent explanations and good service., Kevin Kettinger
Mar 25, 2019 -

Jay Wolfe Toyota of West County responded

Thank you for sharing your experience with us. Our customers are our top priority and our goal is to always go above and beyond to ensure your satisfaction and safety. And it's why we offer our Advantage Program that includes no-cost maintenance for four years on new cars and two years on pre-owned cars. We're here for you! We look forward to seeing you at your next service visit.

March 24, 2019

Good salesman We are very satisfied with our salesman, Karim Aly, he was very nice, helpful with very good communication and professional skills. Very nice facili More

by bglluka
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Theis, Samantha Stoops, Karim Aly
Mar 25, 2019 -

Jay Wolfe Toyota of West County responded

Thank you so much for the five-star review! We couldn't be # 1 in St. Louis for new cars in 2015 and 2016 if we didn’t take care of our customers, and we are very happy to hear that you had a phenomenal experience with Karim and the team. We invite you back any time, and look forward to continuing our relationship with you!

March 23, 2019

New Highlander Good helpful sales and finance people. Willing to work with us to make the sales happen. Found us the car we wanted. Nice facility, everyone was fr More

by Hudson
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Wania, Mike Nazemi
Mar 24, 2019 -

Jay Wolfe Toyota of West County responded

Thank you for sharing your review! Here, our customers are #1 and we always guarantee a one of a kind experience for all of our guests. We couldn't be # 1 in St. Louis for new cars in 2015 and 2016 if we didn’t take care of our customers. Congratulations on getting the car that you wanted and we invite you back anytime!

March 22, 2019

good salesman good treatment Very clean and organized dealership Bistro a big plus Karim was very courteous and helpful Car was as advertised, very nice and clean as depicted More

by dAN454
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lady from bistro (dont know name) was very nice, Emily Lewellen, Karim Aly
Mar 23, 2019 -

Jay Wolfe Toyota of West County responded

Hello, Thank you for letting us know that you are pleased with your recent visit. We truly appreciate the excellent rating and review. You are always welcome to visit; we are the only dealership in St. Louis that offers a complementary Bistro that serves breakfast, lunch and dinner, spa-grade massage chairs, kids gaming area, and charging stations. You can count on every visit being transparent and efficient. We hope to see you again in the near future.

March 22, 2019

Best Place for Service! The waiting area is the best in the St. Louis area! They know how to take care of customers. Not only that, but they do not try to sucker you into any More

by Rick Haynes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Concierge , Pamela Oakes
Mar 23, 2019 -

Jay Wolfe Toyota of West County responded

Hello Rick, Thank you for the flattering compliment. You can always count on a comfortable and efficient experience when coming to visit. While you wait, we encourage you to take advantage of our complementary Bistro that serves breakfast, lunch and dinner, spa-grade massage chairs, kids gaming area, and charging stations. This is just one of the many reasons that we were awarded the JD Powers Dealer of Excellence Award as we strive to deliver flawless guest services. You are always welcome to visit and we hope to see you soon.

March 21, 2019

Very "Toyota knowledgable" salesman (Mike Bozzi). Mr. Bozzi found the vehicle I was interested in very quickly. He had knowledge of every feature of the test cars that I drove. Mr. Wania was also ve More

by ssolberg01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Nazemi also went out of his way to introduce himself to me. Thank You., Mike Bozzi, Mike Wania
Mar 21, 2019 -

Jay Wolfe Toyota of West County responded

Thank you for the fantastic review of our team. Specifically, all of the Mikes! It was our pleasure serving you and taking care of your needs. We couldn't be # 1 in St. Louis for new cars in 2015 and 2016 if we didn’t take care of our customers! We appreciate your great feedback and we invite you back anytime.

March 21, 2019

New car purchase Jacques was very helpful and non pressure. Very knowledgeable made sure we understood everything about the car and we didn’t feel rushed. Will purcha More

by NickG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacques A Hughes II, Emily Lewellen
Mar 22, 2019 -

Jay Wolfe Toyota of West County responded

Hello Nick, Thank you for sharing your experience. Pressure-free sales tactics are just one of the many reasons we were awarded the JD Powers Dealer of Excellence Award. We hope that you will continue to consider us for all of your automotive needs as you are always welcome to visit. Have a wonderful day.

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