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Jay Wolfe Toyota of West County

Ballwin, MO

4.6
4,064 Reviews

14700 Manchester Rd

Ballwin, MO

63011

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Showing 4,064 reviews

April 04, 2019

Easy and hassle free. Gary and Jason made the purchase or our New Highlander a very stress free process. My wife and I got the price we wanted with several extra luxury it More

by new owber
Price
Recommend Dealer
Yes
Employees Worked With
Jason Theis, Gary Panus
Apr 05, 2019 -

Jay Wolfe Toyota of West County responded

Thanks so much for the fantastic rating and review. We're very happy to know that Gary and Jason did such a great job making sure you and your wife got exactly the deal you were looking for. And more! We take pride in making sure our customers are our priority, which is why we have been number one in sales for three years in a row. Enjoy your new Highlander and we'll see you again soon!

April 03, 2019

Friendly and fast Kevin was my contact and he did a great job. I relaxed in the lounge, had a massage and coffee and whilst having my 2019 hylander serviced. I have More

by FancyAndee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maurice Bembry, Mark Hurt, Pamela Oakes, Kevin Kettinger
Apr 03, 2019 -

Jay Wolfe Toyota of West County responded

Hi there, Wow! It sounds like you had a quality experience with us! We are pleased to know you had an experience like no other. We can't wait to share your compliments with Kevin and our team. It's great to hear you enjoyed our waiting area. We are the only dealership in St. Louis that offers a complementary Bistro that serves breakfast, lunch and dinner, spa-grade massage chairs, kids gaming area, and charging stations. Let us know if there is anything else we can do for you. We invite you back for your future visits!

April 03, 2019

Service at Jay Wolfe Toyota Timely and efficient service. Free wheel alignment check in a instant. They checked my wheel alignment without touching the car. Gave me peace of mind More

by Df1133
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Kettinger
Apr 03, 2019 -

Jay Wolfe Toyota of West County responded

Hello, Thank you for taking the time to share your five-star review! We couldn't be # 1 in St. Louis for new cars in 2015 and 2016 if we didn’t take care of our customers! We are happy to have helped you with your vehicle alignment. Please let us know if there is anything else we can do for you. We're here for you!

April 02, 2019

Best New Car Purchase Experience Yet The gang at Jay Wolfe Toyota are the best. I traveled two hours to purchase a new Prius from them. They worked with me over the phone to negotiate a More

by Gail Austin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Greer and especially Omar Elsoueissi, Mark Pardee
Apr 03, 2019 -

Jay Wolfe Toyota of West County responded

Gail, we appreciate the five-star review! Congratulations on your Prius! We are thrilled to hear that we were worth the drive, and that you enjoyed your visit in our complementary Bistro and spa chairs. We look forward to working with you again in the future, and will always make you our priority for any needs!

April 02, 2019

2019 Toyota Corolla Mark was straightforward and consistently pleasant through our experience. We came in for a new car for my wife and left satisfied with our experience More

by Chrishearon1157
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Pardee, Mike Bozzi
Apr 03, 2019 -

Jay Wolfe Toyota of West County responded

Thank you for the five-star review! Congratulations to you and your wife on the new car! It was our pleasure to offer you an experience like no other, and we look forward to continuing to work with you in the future. Your satisfaction is our number one priority, and we invite you back at any time!

April 01, 2019

Friendly and professional staff Brought car in for service maintenance. Walt checked me in, explained the video walk around he was doing and answered my questions. Kevin updated me More

by car girl 11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Walt Caswell, Kevin Kettinger
Apr 01, 2019 -

Jay Wolfe Toyota of West County responded

Thank you so much for sharing your experience with us. We truly appreciate your feedback regarding our friendly and knowledgeable team. Kevin and Walt were happy to assist you with your vehicle needs. We welcome you back to use our complimentary Bistro that serves breakfast, lunch and dinner, spa-grade massage chairs, kids gaming area, and charging stations during your next service visit.

March 31, 2019

Service experience! Brandon is always great to work with and takes care of whatever I bring in! I wish there were more Brandon’s! Great job keep it up!! More

by RW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Pocost
Mar 31, 2019 -

Jay Wolfe Toyota of West County responded

We appreciate the great review of Brandon and our Service Department. Our customers are our top priority and we always strive to make sure we show it. It is why we won the JD Powers Dealer of Excellence Award. We invite you back anytime you need us! Thank you.

March 30, 2019

Basic service good, lounge needs work My basic visit was good, and Mark Hurt did fine in greeting and checking me out. My only gripe was in the lounge. Couldn't get on the wi-fi for any More

by Ramben66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
A younger gentleman named Andrew also helped, and was fine/friendly., Mark Hurt
Mar 30, 2019 -

Jay Wolfe Toyota of West County responded

Hello, Thank you for your feedback and for taking the time to write your review. At Jay Wolfe Toyota of West County, we pride ourselves at creating a one of a kind experience like no other, which can be shown from our JD Powers Dealer of Excellence Award. I would very much like to address your concerns regarding your wait in the lounge and any troubles you experienced connecting to our wifi. We will look into the issue immediately and take care of it. Please reach out to me at your earliest convenience as we do care very much about your experience and truly value your business! Sincerely, Scot Dickherber Service Director

March 30, 2019

Job well done Help us with everything, A great seller, Well mannered Salesman! He did everything for us.! We will tell our friends about him! We will definitely c More

by VIRGIE
Recommend Dealer
Yes
Employees Worked With
Mark Pardee
Mar 30, 2019 -

Jay Wolfe Toyota of West County responded

Thank you for the five-star review! We appreciate your time and business, and invite you back any time. We take pride in making sure our customers are our priority, which is why we have been number one in sales for three years in a row, and we look forward to continuing to provide exceptional services to you in the future!

March 29, 2019

12-month Service Visit We have purchased two vehicles from Jay Wolfe Toyota of West County during the past 15 years and have always received prompt, courteous service from t More

by FM
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Pocost
Mar 30, 2019 -

Jay Wolfe Toyota of West County responded

Hello, Thank you for your continued loyalty to our family. We truly appreciate your years of committed patronage. Guests as yourself are one of the reasons why we have been number one in sales for three years in a row. Be sure to visit again soon, as we are the only dealership in St. Louis that offers a complementary Bistro that serves breakfast, lunch and dinner, spa-grade massage chairs, kids gaming area, and charging stations.

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