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Jay Wolfe Toyota of West County

Ballwin, MO

4.6
4,064 Reviews

14700 Manchester Rd

Ballwin, MO

63011

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Showing 4,064 reviews

April 11, 2019

10 Star Customer Service Bill B was great, even waited for me to drop off my Prius. Needed a coolant service, oil change and detail. This vehicle was so dirty inside and out a More

by AZPathfinder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Bennett
Apr 12, 2019 -

Jay Wolfe Toyota of West County responded

Thank you for taking the time to recognize Bill! He was happy to assist you with your 2006 Prius. We are the only dealership in St. Louis that offers a complementary Bistro that serves breakfast, lunch and dinner, spa-grade massage chairs, kids gaming area, and charging stations. It's great to know that this provides a one-of-a-kind experience for you. We invite you back anytime.

April 11, 2019

Professional dealings Karim dealt with us in a straightforward manner and accomplished our car goal enabling us to take our car home the same day. We were able to purchase More

by Dennis50
Recommend Dealer
Yes
Employees Worked With
Karim Aly
Apr 12, 2019 -

Jay Wolfe Toyota of West County responded

Thank you for the five-star review! It is always our pleasure to hear from our customers, and congratulations on your purchase! We take pride in making all guests our number one priority, and we invite you back any time in the future. We will make sure to thank Karim for the exceptional assistance, and we look forward to working with you again.

April 10, 2019

Damage to car following visit Following my visit, I noticed a problem. Call me with my comments because the list is something that I am not sure how to explain the issue. Thank you More

by Brian Hendricks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mat Steurer, Mark Hurt
May 31, 2019 -

Jay Wolfe Toyota of West County responded

Hello Brian, Thank you for your feedback and for taking the time to post your review. I am glad you were able to work things out with the service dept. Thank you again for your business! Sincerely, Scot Dickherber Service Manager

April 10, 2019

Excellent service Pam Oakes was excellent to deal with. She was very professional and took care of our service. She also provided us with a courtesy car for the day. More

by prmheath
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pamela Oakes
Apr 11, 2019 -

Jay Wolfe Toyota of West County responded

Hello, Thank you for letting us know that our team is performing optimally. We take pride in making sure our customers are our priority, which is why we have been number one in sales for three years in a row. Team members like Pam are also a good reason for that. Please let us know when we may assist you further; you are always welcome.

April 06, 2019

Awesome excellent experience...Maurice sales agent was honest and straightforward...overall great experience. Omar from finance was excellent as well. He w More

by faranbek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omar, Maurice Bembry, Mike Bozzi, Daniel Ruckman
Apr 07, 2019 -

Jay Wolfe Toyota of West County responded

Hello, I would like to take this opportunity to thank you for leaving your review and rating. Omar and Maurice will enjoy receiving your feedback. Guest reviews are one of the important tools we use to ensure that our guests are satisfied with their experience. After all, we couldn't be # 1 in St. Louis for new cars in 2015 and 2016 if we didn’t take care of our customers. Please visit again soon as you are always welcome. Have a great day.

April 05, 2019

Fast and friendly From the moment you pull into the service center you are greeted and taken care of. The service advisor explains all that they are doing to vehicle an More

by sheschancekay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Kettinger
Apr 06, 2019 -

Jay Wolfe Toyota of West County responded

Thank you for taking the time to share your five-star review with us! We take pride in making sure our customers are our priority, which is why we have earned the JD Powers Dealer of Excellence Award among others. We are thrilled to hear that your service visit was exceptional, and we look forward to continuing our relationship with you in the future!

April 05, 2019

Computer fixes They were extremely helpful with my computer issues. And they updated everything while I was there. Very knowledgeable. I would highly recommend this More

by Krausjwls
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pamela Oakes, Kevin Kettinger
Apr 06, 2019 -

Jay Wolfe Toyota of West County responded

Thank you for the five-star review! We are always happy to do our best to help you with any needs, and we invite you back any time. We will make sure to thank Kevin and Pamela for their exceptional assistance. Please do not hesitate to let us know what we can do for you in the future.

April 05, 2019

Fantastic Car was towed to service and Everyone from Pam in service to Jim in sales who helped me buy my new car was just exceptional! More

by Maggie#60
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Pamela Oakes, Jim Bischoff
Apr 06, 2019 -

Jay Wolfe Toyota of West County responded

Thank you for the five-star review! We are thrilled to hear that Pam and Jim offered you an exceptional experience at our dealership. We take pride in making sure our customers are our priority, which is why we have been number one in sales for three years in a row. Please do not hesitate to let us know if there is anything else we can do for you at any time!

April 04, 2019

Putting a protectant coat for the paint on my new car! It went well. Everything was done perfectly. They even cleaned my floor mats! Thank you so much. I will definitely get all of my service done here fro More

by Jenni7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Hurt
Apr 05, 2019 -

Jay Wolfe Toyota of West County responded

Hi Jenni, we're glad that you were impressed by the service that you received! We pride ourselves on exceptional customer service and giving you a one-of-a-kind experience. We truly appreciate your feedback, and we invite you back anytime for your vehicle needs.

April 04, 2019

My sales person found the exact car I was looking for! ❤️ I had the best sales person ever. His name was Patrick Boeckman. He was able to find me a brand new Prius XLE with all of the features I wanted, witho More

by Jenni7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Boeckman
Apr 05, 2019 -

Jay Wolfe Toyota of West County responded

Hi Jenni, thank you for taking the time to recognize Patrick! Our friendly and knowledgeable team are always happy to assist you. Your satisfaction is our top priority, and it's great to know that we exceeded your expectations. We appreciate the recommendation, and we hope you enjoy your Prius XLE!

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