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Jay Wolfe Toyota of West County

Ballwin, MO

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4,064 Reviews

14700 Manchester Rd

Ballwin, MO

63011

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Showing 4,064 reviews

April 15, 2019

Highlander purchase It was a pleasure to work with Gary Panus. He was very helpful with the purchase our new car. My wife and I will be very pleased with our new Highla More

by E/G Highlander Hybrid
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Wania, Gary Panus
Apr 15, 2019 -

Jay Wolfe Toyota of West County responded

Hello, Thank you for sharing your shopping experience working with Gary for your Toyota Highlander Hybrid. Congratulations on this exciting purchase. We are delighted to learn of your great experience. We take pride in ensuring our customers are our priority and we are here for you. If there is anything we can assist you with in particular, please do not hesitate to let us know directly. We are always happy to help.

April 15, 2019

Emissions check. The service was fast, you can have a free snack in the waiting area & you can have a free car wash if it isn't too cold outside. You can't beat that. More

by Sue Ackerman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pamela Oakes
Apr 15, 2019 -

Jay Wolfe Toyota of West County responded

Sue, Thank you for sharing your quick and efficient service experience. We are glad to see you enjoyed our amenities. We take great pride in ensuring our customers are our priority which earned us our JD Powers Dealer of Excellence Award. We look forward to any future visits!

April 14, 2019

Excellent Again I no longer dread or avoid vehicle maintenance. At Jay Wolfe everything is easy, timely and super smooth. Staff morning a super friendly, car is done More

by MHM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Kettinger
Apr 15, 2019 -

Jay Wolfe Toyota of West County responded

Hello, We are thrilled to have turned around your impression in regards to maintaining your vehicle. Thank you so much for sharing your outstanding feedback for our team and quality of our services. We always strive to provide exceptional experiences like no other. The only dealership in St. Louis that offers a complementary Bistro that serves breakfast, lunch and dinner, spa-grade massage chairs, kids gaming area, and charging stations will always be here for you. We will be looking forward to any future visits!

April 14, 2019

Awesome service I called on Saturday and they squeezed me in instead of saying they were booked and couldn’t service my van! I was so appreciative of this and will c More

by bkeck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Duncan
Apr 15, 2019 -

Jay Wolfe Toyota of West County responded

Hello, It is a joy to learn Andrew was able to provide you with awesome services for your van. We are here to support you just like how we are proud supporters of our community schools, law enforcement, firefighters, and charities. Did you know we are the only dealership in St. Louis that won the President's award for three years in a row? If there is anything else we can assist you with, please let us know directly. We are always happy to help and we invite you back. Thank you!

April 14, 2019

Trusted service Always trust the service I receive from Jay Wolfe. My service writer is Danny Ruckman and he is the best! Such a kind manner, and he really helps me d More

by Luv2drv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Ruckman
Apr 15, 2019 -

Jay Wolfe Toyota of West County responded

Hello, It is a delight to learn of your excellent feedback about working with Danny to service your Toyota Camry. We always strive to provide experiences like no other because customers like yourself are #1. We are proudly honored to receive the the JD Powers Dealer of Excellence Award for our dedication to you. If there is anything else we can do, please let us know. Thank you and we welcome you back!

April 14, 2019

Toyota care and a recall Kevin was super responsive in getting the parts and an appointment set. Pam was overly kind and helpful on the pick up process. A+ team effort! More

by Caa1982
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pamela Oakes, Kevin Kettinger
Apr 15, 2019 -

Jay Wolfe Toyota of West County responded

Hi there, Thank you so much for sharing your excellent review! We are happy to hear Kevin and Pam have provided you with an experience like no other. Our customers are #1 and we always want to do our best to take great care of them. We invite you back anytime you need help.

April 13, 2019

No appt, just drove in & inquired about 3 thingsService wast I drove in with no appt. Had yellow striping road paint on lower drivers door And some type of overspray on w/s. Both items handled that day, Kyle a More

by Grannyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Owens, Service writer
Apr 13, 2019 -

Jay Wolfe Toyota of West County responded

Grannyn, we are always here to help. We couldn't be # 1 in St. Louis for new cars in 2015 and 2016 if we didn’t take care of our customers. Thank you for allowing us to assist you with the unwanted paint and overspray on your vehicle. We hope that you will consider us for all of your automotive needs. Have a nice evening.

April 12, 2019

Professional dealings Karim dealt with us in a straightforward manner and accomplished our car goal enabling us to take our car home the same day. We were able to purchase More

by Dennis50
Recommend Dealer
Yes
Employees Worked With
Karim Aly
Apr 12, 2019 -

Jay Wolfe Toyota of West County responded

Thank you for the five-star review! It is always our pleasure to hear from our customers, and congratulations on your purchase! We take pride in making all guests our number one priority, and we invite you back any time in the future. We will make sure to thank Karim for the exceptional assistance, and we look forward to working with you again.

April 11, 2019

Tire Rotation I went in for my 20k oil change and Mark Hurt let me know that I really needed a tire rotation to keep my tires from wearing out prematurely. I trust More

by HappyHighlander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maurice Bembry, Mark Hurt
Apr 12, 2019 -

Jay Wolfe Toyota of West County responded

Thank you for taking the time to post a five-star review! Mark is part of our friendly and knowledgeable team and was happy to assist you with your vehicle. We couldn't be #1 in St. Louis if we didn't take care of our customers which is why we offer the advantage program that includes no-cost maintenance for four years and two years on pre-owned. We appreciate your feedback, and we look forward to your next visit.

April 11, 2019

10 Star Customer Service Bill B was great, even waited for me to drop off my Prius. Needed a coolant service, oil change and detail. This vehicle was so dirty inside and out a More

by AZPathfinder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Bennett
Apr 12, 2019 -

Jay Wolfe Toyota of West County responded

Thank you for taking the time to recognize Bill! He was happy to assist you with your 2006 Prius. We are the only dealership in St. Louis that offers a complementary Bistro that serves breakfast, lunch and dinner, spa-grade massage chairs, kids gaming area, and charging stations. It's great to know that this provides a one-of-a-kind experience for you. We invite you back anytime.

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