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Jay Wolfe Toyota of West County
Ballwin, MO
4,064 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,064 reviews
April 30, 2019
Great Service Made Appointment on line and service department was ready for me. Service was performed quickly and I was not badgered for additional services. Waiti Made Appointment on line and service department was ready for me. Service was performed quickly and I was not badgered for additional services. Waiting room was pleasant; coffee was good. Service has been exemplary with each of my visits. More
by hyvision
Employees Worked With
Kevin Kettinger
April 28, 2019
Top quality service Pam Oakes was friendly and virtuous. This is very important to me. She inspected my vehicle, determined that my tires needed to be rotated and that Pam Oakes was friendly and virtuous. This is very important to me. She inspected my vehicle, determined that my tires needed to be rotated and that it was time to change the oil. i will recommend her to all my friends More
by dharr19
Employees Worked With
Pamela Oakes
April 28, 2019
Cooler full of greatness First experience to dealership. Friendly staff and honest team. Got my first Tundra here. Would highly recommend them to my family and friends. Overal First experience to dealership. Friendly staff and honest team. Got my first Tundra here. Would highly recommend them to my family and friends. Overall a great time. More
by toys
Employees Worked With
David Diebold, Maurice Bembry, Mike Wania, Samantha Stoops
April 28, 2019
Very efficient First off, we made our appointment on line, and then, from the minute we drove up, the efficiency started. You drive in to a very nice large covered a First off, we made our appointment on line, and then, from the minute we drove up, the efficiency started. You drive in to a very nice large covered area and walk into the customer service area equipped with about 6 or 7 very nice people waiting to help you. We had a person assigned to us. She processed us in and told us how long it would take to do the work on our vehicle. In the waiting area, we were able to make fresh Starbucks coffee, and have a sandwich made for us, all complimentary from Jay Wolfe Toyota. Everything from the bathroom to the sandwich bar the the comfortable environment in the waiting room is first class. Our vehicle was ready in less time than expected and they washed our car for free. More
by Cristobol
Employees Worked With
Pamela Oakes
April 27, 2019
Great service Kyle in service was great! Got done what needed to be done in a reasonable amount of time. He was courteous and respectful. Clean lounge and waiting e Kyle in service was great! Got done what needed to be done in a reasonable amount of time. He was courteous and respectful. Clean lounge and waiting environment. More
by blz101890
Employees Worked With
Kyle
April 27, 2019
Fast and Accurate Took my 2018 RAV4 in for a regular service appointment. They estimated it would 4ake an hour, but had me out in 45 minutes. Everyone here is polite an Took my 2018 RAV4 in for a regular service appointment. They estimated it would 4ake an hour, but had me out in 45 minutes. Everyone here is polite and professional, and I always feel as though they appreciate me coming in. More
by LukesCar
Employees Worked With
Don't remember
April 26, 2019
Quality Customer Service Mark Hurt has always treated me well, and this visit was no different. The service department deals with a lot of customers daily, and yet he always m Mark Hurt has always treated me well, and this visit was no different. The service department deals with a lot of customers daily, and yet he always makes sure we’re taken care of. More
by Yota Guy
Employees Worked With
Mark Hurt
April 26, 2019
Service Always pleased with the service I get at Jay Wolfe. Staff is friendly, wait time fine. Love the bistro. Overall good experience. A loyal customer for Always pleased with the service I get at Jay Wolfe. Staff is friendly, wait time fine. Love the bistro. Overall good experience. A loyal customer for 17 years More
by Nursejudy
Employees Worked With
Kyle Bennett, Bill Bennett
April 26, 2019
Too many expensive surprise charges I was on time for my 10 a.m. appointment, and was not helped until 10:15. I was told my alignment on my tires and struts was off, and was almost $300 I was on time for my 10 a.m. appointment, and was not helped until 10:15. I was told my alignment on my tires and struts was off, and was almost $300 to fix that alone. I was told that the over $500 bill was all for necessary work when I made my appointment online that stated all of the service I would be receiving would be free and included with my plan. I was also told it would be finished by 12:45, and waited until 1:20 in the afternoon for everything to be finished. The associate assured me he and his manager threw in some complimentary service, but I am not convinced this was the best value I could have found. My windshield wipers are also now out of alignment and I will need to either fix them myself or go back to see what they have done. More
by amintda
Employees Worked With
Walter Caswell
April 25, 2019
Recent visit Pam was efficient, helpful and very clear in describing all the issues and in finding a needed part. I was having the front two tires replaced becaus Pam was efficient, helpful and very clear in describing all the issues and in finding a needed part. I was having the front two tires replaced because one had a flat that could not be repaired. The other tire still had adequate tread and I asked her to save it for me so I could keep it and use it in case I had another flat in the near future. This request did not get transferred to the relevant people who worked on the tires and my still-good tire was discarded. This was not a large problem but I would have liked to have been able to keep that tire. Otherwise, service here is good, prompt, respectful and of good quality. More
by Kathryn9
Employees Worked With
Pamela Oakes
