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Jay Wolfe Toyota of West County

Ballwin, MO

4.6
4,064 Reviews

14700 Manchester Rd

Ballwin, MO

63011

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Showing 4,064 reviews

May 16, 2019

What a great experience~~ Bought many cars over our lifetime. By far the best experience we've had. Hubs was looking for a difficult to find model with the options he wanted. More

by Jaynet125
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darrion ,Mike, Thad, and others sorry don't have last names
May 18, 2019 -

Jay Wolfe Toyota of West County responded

We are always glad to help, Sharon. Congratulations on finding the perfect vehicle to fit your wants and needs. Our focus on our guests' needs is one of the many reasons that we were awarded the JD Powers Dealer of Excellence Award. We appreciate you sharing your efficient experience and hope that you will return soon.

May 15, 2019

Easy in, easy out Just had routine maintenance, but they were able to get it completed sooner than they had promised. They have a big comfortable lounge area with snack More

by jhnrrdn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Kettinger
May 16, 2019 -

Jay Wolfe Toyota of West County responded

Hello, Thank you for sharing your five-star review! Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. We are happy to know you enjoyed our waiting area. We truly appreciate your business and hope to see you again soon.

May 15, 2019

Simple and easy It was very simple, schedule and appointment, bring the car in, tell them what’s wrong, and they get to fixing. I had a lot of work done so they hooke More

by B_swense
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Hurt
May 16, 2019 -

Jay Wolfe Toyota of West County responded

Hi there, Thank you so much for the great review! We are happy to know you've had an experience like no other. Our customers are our top priority and we are happy to have helped you with your vehicle needs. We invite you back anytime you need help!

May 15, 2019

Great service and friendly people Jay wolf toyota and toyota care are great perks for toyota owners. The service was fast and efficient and free with toyota care. The snacks in the wai More

by Happy guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Kettinger
May 16, 2019 -

Jay Wolfe Toyota of West County responded

Hi there, We take pride in making sure our customers are our priority and are happy to hear your experience was positive. We are the only dealership in St. Louis that offers a complementary Bistro that serves breakfast, lunch and dinner, spa-grade massage chairs, kids gaming area, and charging stations! It was a pleasure serving you. We hope to see you again soon.

May 14, 2019

Love Jay Wolfe! I have bought 3 vehicles here over 20 years and only use their service department! I will only go to Jay Wolfe in the future. More

by MHR
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scot Dickherber, Mark Hurt, Mike Bozzi, Pamela Oakes, Daniel Ruckman
May 14, 2019 -

Jay Wolfe Toyota of West County responded

Hello, It is a joy to learn of your feedback and loyalty for us. We're the #1 Volume Toyota Dealer in the St. Louis Area from 2015-2018. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. Thank you for choosing us and we look forward to working with you again in the future!

May 13, 2019

Great knowledgeable service team but mostof all personal-abl Listened to my needs, their service team were patient and did not push me to buy anything. I appreciate their service managers and finance team with t More

by Lipper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Theis, Mike Bozzi, David (DJ) Morse, Megan McDonough
May 14, 2019 -

Jay Wolfe Toyota of West County responded

Thank you for taking the time to share your appreciation and feedback for our team. It is a joy to learn of your satisfaction in regards to your personable service experience. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. We're here for you because our customers are #1. We invite you back if there is anything else we can assist you with.

May 13, 2019

Seem like nobody wanted to help me when I approached the service desks through the sliding door nobody will acknowledge that you are there. This happened when I dropped off and picked u More

by Jogden412
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mat Steurer, Brandon Pocost, Mark Hurt, April Certain, Bill Bennett, Pamela Oakes, Kevin Kettinger, Daniel Ruckman
May 29, 2019 -

Jay Wolfe Toyota of West County responded

Hello, Thank you for your feedback and for taking the time to write your review about your service visit. At Jay Wolfe Toyota of West County, we work diligently each and every day to treat every customer (potential, current, and future) with dignity and respect. We assure you it is never our intention to not acknowledge our valued customers, this is definitely an exception. We pride ourselves at creating a one of a kind experience which can be shown from our JD Powers Dealer of Excellence Award, as well as being the #1 seller of new Toyotas and #1 in Service in St. Louis for the past four years. I would very much like to address your concerns and walk through them with you. Unfortunately, due to the fact that we do not have your full name or contact information, I am unable to access any of your account information or history. Please reach out to me at your earliest convenience - we care very much about your experience and truly value your business and we would really like to make it up to you if you would please call us as soon as you get a chance! Sincerely, Scot Dickherber Service Director 636-207-3912

May 13, 2019

Surprisingly Not Painful.... This was the first time for me to purchase a car on my own. Everyone was extremely nice, which made the overall experience very pleasant! More

by newcar, bk456
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar in Finance , Billy Morton, Mike Bozzi, Joe Fuson
May 14, 2019 -

Jay Wolfe Toyota of West County responded

Congratulations on your first car purchase! We are delighted our team has taken such great care of you and provided you with a pleasant shopping experience. We've gotten the DealerRater Consumer Satisfaction Award for 2015-2019. It is our goal to always give our customers experiences like no other. Thank you for taking the time to share and we hope you'll choose us again!

May 13, 2019

Easy and Efficient This was my third experience buying a car and it was the least stressful, weird and time consuming. This also happened to be my first time buying a us More

by Cardsfan444
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darrion Bogan, Billy Morton
May 14, 2019 -

Jay Wolfe Toyota of West County responded

Thank you for taking the time to share your experience purchasing a vehicle with us. We always strive to have outstanding business practices, superior selection, and top notch customer service. We currently hold the JD Powers Dealer of Excellence Award as a result of our efforts. We are positive Darrion, Billy. and our team will be happy to hear of your satisfaction and happiness. Congratulations! We hope to see you again in the future.

May 13, 2019

Excellent first service experience My first service experience here was great. I was in and out faster than was promised on an early Saturday morning. Almost faster than I was able to e More

by 4RunnerGuy
Recommend Dealer
Yes
Employees Worked With
Scot Dickherber, Kevin Kettinger
May 14, 2019 -

Jay Wolfe Toyota of West County responded

We always go above and beyond for our customers. It is a joy to learn you were assisted in a timely manner. From our highly knowledgeable and friendly staff to our complementary bistro, concierge, and massage chairs, ensuring your satisfaction a top priority for us. Thank you for your outstanding feedback and we invite you again!

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