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Jay Wolfe Toyota of West County

Ballwin, MO

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4,064 Reviews

14700 Manchester Rd

Ballwin, MO

63011

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Showing 4,064 reviews

April 25, 2021

I didn't like waiting 15 minutes to just drop off a car because I had to see my assigned service representative. Other service reps were available but not interested. I do not like upselling the dealers More

by jrh12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't know
Apr 29, 2021 -

Jay Wolfe Toyota of West County responded

Hi, Thank you for your feedback in regards to your recent service experience. At Jay Wolfe Toyota of West County, it's always our top priority to provide our customers with a five-star experience which is why we are the most awarded dealership in the St. Louis market and the largest. We do apologize for the wait and every advisor we have is very interested, however, each of them has a list of their own clientele. We will, however, address the wait issue with all of our staff to avoid further wait times and delays. We would appreciate a chance to learn how we can improve; you are important to us! Please reach out to me at your convenience so we can take care of all of your concerns. Sincerely, Scot Dickherber Service Director 636-207-3912 SDICKHERBER@JAYWOLFE.COM

April 24, 2021

Gary Panus was great! I ordered a 4Runner from him and I had no issues with anything made the whole process super easy, I will definitely be returning for any future Vehicles I need to purchase More

by Saul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Stringer, Amanda Bickel, Gary Panus, Holli Dreher
Apr 25, 2021 -

Jay Wolfe Toyota of West County responded

Saul, Thank you for taking the time to write your review of your recent experience here at Jay Wolfe Toyota! As shown by our JD Powers Dealer of Excellence Award, your satisfaction is our number one aim. Our team is proud to provide our customers with an experience like no other. Please let us know if there’s anything else we can do for you. Congratulations on your 4Runner, and happy driving!

April 22, 2021

I bought my vehicle at Jay Wolfe, which included a two-year maintenance package, and during that time I became accustomed to going there for the simple reason that it didn't cost anything. In the tim More

by Lamont Cranston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Ruckman
Apr 25, 2021 -

Jay Wolfe Toyota of West County responded

Hi, Thank you for your feedback and for taking the time to write your review. We appreciate hearing more about your two-year maintenance package- we're always looking for ways to improve so we can provide the best possible service to our customers. At Jay Wolfe Toyota of West County, we take pride in creating a one-of-a-kind experience, which can be shown through our JD Powers Dealer of Excellence Award. I have attempted to reach you to figure out the confusion and what we can do to make you happy. Please keep in mind, we are the only dealership in our region that offers two years of complimentary oil changes and tire rotations on preowned vehicles and we also offer two additional years on new vehicles. We are also one of the lowest-priced dealerships for oil changes and tire rotations in the area. We strive to provide the best possible service and that is one of the main reasons that we have a very high customer retention rate of over 81%. We will wash your vehicle and still offer you a variety of drinks and snacks in the meantime until we resume our full service in the bistro. Please reach out to me so we can take care of you. Thank you for your business and we hope to see you again soon! Sincerely, Scot Dickherber Service Director 636-207-3912 SDICKHERBER@JAYWOLFE.COM

April 21, 2021

Karim found us the van we wanted. He took the time to explain all the features. Jason in the finance department helped us buy the extended warranty we wanted and didn't try to push us into buying someth More

by The Maga
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kimberly Maybee , Jason Theis, Karim Aly
Apr 22, 2021 -

Jay Wolfe Toyota of West County responded

Hi- We appreciate your review and your business! We’re delighted to hear that Karim, Jason, and Kimberly were so helpful. We are proud to provide our customers with an experience like no other. Please let us know if there’s anything else we can do for you. Congratulations on your new ride!

April 19, 2021

They didn’t try to sell me anything I did not need. They were friendly and it did not take long. They have fair prices. More

by Paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Kettinger
Apr 20, 2021 -

Jay Wolfe Toyota of West County responded

Thank you for taking the time to write your review! As shown by our JD Powers Dealer of Excellence Award, your satisfaction is our top priority. We are proud to provide our customers with an experience like no other. Please let us know if there’s anything else we can do for you.

April 18, 2021

The service at Jay Wolfe is always 5 star! Very professional and performs the service fast! I highly recommend them. They are a great team! More

by Delenawilliams72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh
Apr 20, 2021 -

Jay Wolfe Toyota of West County responded

Delena, Thank you for sharing your feedback about your recent Service appointment! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

April 18, 2021

Jay Wolfe sales and service has always been top notch! Friendly and courteous staff greet me and take care of my vehicle with little effort on my part. I would recommend them to family and friends. More

by brenfoley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Ruckman
Apr 20, 2021 -

Jay Wolfe Toyota of West County responded

Hello, Thank you for taking the time to write your review! As shown by our JD Powers Dealer of Excellence Award, your satisfaction is our top priority. We are proud to provide our customers with an experience like no other. Please let us know if there’s anything else we can do for you.

April 17, 2021

Dave in the body shop dept was friendly, knowledgeable and professional. He compiled my estimate while I waited and provided rental car information for the duration of my car’s repairs. I appreciated his More

by pko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Denny
Apr 17, 2021 -

Jay Wolfe Toyota of West County responded

Thank you for sharing your feedback about car buying experience! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

April 17, 2021

We have been well pleased with our experience with Jay Wolfe Toyota, we have enjoyed our RAV4 purchased there, and have appreciated the good service. More

by Don and Anne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh in service, Khalid in Sales
Apr 18, 2021 -

Jay Wolfe Toyota of West County responded

Don and Anne, Thank you for taking the time to write your review! As shown by our JD Powers Dealer of Excellence Award, your satisfaction is our top priority. We are proud to provide our customers with an experience like no other. Please let us know if there’s anything else we can do for you.

April 16, 2021

Josh makes our service practically enjoyable. He is knowledgeable, personable, and always gets the job done with the highest quality. Kudos to Josh and the Jay Wolfe team! More

by rochellebapr
Recommend Dealer
Yes
Employees Worked With
Pamela Oakes
Apr 17, 2021 -

Jay Wolfe Toyota of West County responded

Rochelle, Thank you for taking the time to write your review! As shown by our JD Powers Dealer of Excellence Award, your satisfaction is our top priority. We are proud to provide our customers with an experience like no other. Please let us know if there’s anything else we can do for you.

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