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Jay Wolfe Toyota of West County

Ballwin, MO

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4,064 Reviews

14700 Manchester Rd

Ballwin, MO

63011

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Showing 4,064 reviews

May 06, 2021

The showroom was spacious, clean and inviting. Skip Hayden, our Salesman, was fantastic. I posed several questions to Skip about nit-picky details on the RAV4 we eventually purchased. In most cases, he More

by brad.hiles
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Skip Hayden
May 07, 2021 -

Jay Wolfe Toyota of West County responded

Brad, Thank you for sharing your feedback about Skip's exceptional service Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time! Congratulations on your new RAV4.

May 06, 2021

This is my family’s 3rd car purchased from Jay Wolf. Wonderful staff. And very helpful. Highly recommended. Love my new Sienna. It’s an amazing car. Thank you. More

by ekharris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Ruckman
May 06, 2021 -

Jay Wolfe Toyota of West County responded

Hello, Thank you for sharing your feedback about your car-buying experience. Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

May 06, 2021

I was not quiet satisfied, because problem which I came with, wasn't actually resolved during my visit. I been told, that after reset it looks work normally. To your excuse, looks like this problem never More

by marikp2001
Recommend Dealer
Yes
Employees Worked With
Daniel Jenkins
May 08, 2021 -

Jay Wolfe Toyota of West County responded

Hello, Thank you for your feedback and for taking the time to write your review. We appreciate hearing more about the service you received - we're always looking for ways to improve so we can provide the best possible experience to our customers. At Jay Wolfe Toyota of West County, we take pride in creating a one-of-a-kind experience, which can be shown through our JD Powers Dealer of Excellence Award. We would like to discuss your visit further and make you happy, So please contact me since we don't have any of your information from this review. Thank you and I am looking forward to hearing from you. Sincerely, Scot Dickherber Service Director 636-207-3912 SDICKHERBER@JAYWOLFE.COM

May 06, 2021

The service department was quite helpful with an issue I was having, which took a few people to figure out. Great customer service. Everyone was very friendly. More

by Debbie1351
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mat Steurer, Mark Hurt, April Certain, Bill Bennett, Pamela Oakes, Kevin Kettinger, Daniel Ruckman
May 06, 2021 -

Jay Wolfe Toyota of West County responded

Debbie, Thank you for taking the time to write your review! As shown by our JD Powers Dealer of Excellence Award, your satisfaction is our top priority. We are proud to provide our customers with an experience like no other. Please let us know if there’s anything else we can do for you.

May 06, 2021 -

Debbie1351 responded

You are quite welcome. I enjoyed having service at Jay Wolfe Toyota. See you in another 5,000 miles!

May 05, 2021

Kevin was great to work with and very helpful. He worked around my schedule and hustled to get my vehicle ready when I needed it. More

by jfritz2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Kettinger
May 06, 2021 -

Jay Wolfe Toyota of West County responded

Thank you for the amazing review of Kevin and Jay Wolfe Toyota of West County. Our number one priority is being sensitive to your needs. We look forward to seeing you again.

May 01, 2021

Quicker than usual (slightly over and hour) and everyone was very nice when paying. Staff was quick the second I pulled up and dropped off the car. More

by Britt1187
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Kettinger
May 02, 2021 -

Jay Wolfe Toyota of West County responded

Thank you for sharing your feedback about your service experience! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

May 01, 2021

I appreciated the way they were able to schedule me in very quickly, diagnose the issue, and make the required repairs in a very efficient manner. More

by Balloon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua M. Younger
May 02, 2021 -

Jay Wolfe Toyota of West County responded

Hello, Thank you for taking the time to write your review! As shown by our JD Powers Dealer of Excellence Award, your satisfaction is our top priority. We are proud to provide our customers with an experience like no other. Please let us know if there’s anything else we can do for you.

April 25, 2021

Bill Bennett provides excellent and trustworthy advice and will not sell you something you do not need. Jay Wolfe is lucky to have him. He has always taken good care of my vehicles. The work performed is More

by bob.fagerberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Bennett
Apr 26, 2021 -

Jay Wolfe Toyota of West County responded

We appreciate your review and your business! We’re delighted to hear that Bill was so helpful. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. We’re also the only dealership in St. Louis that offers a complimentary Bistro, spa-grade massage chairs, kids gaming area, and charging stations. Please let us know if we can be of service again - we’re here for you!

April 25, 2021

This was a fairly straightforward visit, 25,000 mile check up on my RAV4 where are the primary thing I needed was a tire rotation. As I’m sure most people can relate, my schedules been fairly busy rece More

by JH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Ruckman
Apr 26, 2021 -

Jay Wolfe Toyota of West County responded

We appreciate your review and your business! We’re delighted to hear that Danny was so helpful. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. We’re also the only dealership in St. Louis that offers a complimentary Bistro, spa-grade massage chairs, kids gaming area, and charging stations. Please let us know if we can be of service again - we’re here for you!

April 25, 2021

No issues with the service appointment. Dropped the No issues with the service appointment. Dropped the vehicle off the night before and the car was ready as promised the next afternoon. Service manage More

by BL
Recommend Dealer
Yes
Employees Worked With
Josh
Apr 26, 2021 -

Jay Wolfe Toyota of West County responded

Thank you for sharing your feedback about your positive service experience! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We appreciate your business and look forward to seeing you next time!

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