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Jay Wolfe Toyota of West County

Ballwin, MO

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4,064 Reviews

14700 Manchester Rd

Ballwin, MO

63011

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Showing 4,064 reviews

May 17, 2021

Service rep did not push additional services on me, which is a red line for me. Looking forward to the customer waiting area being fully reopened and the amenities restored, but was comfortable and coffee wa More

by Garywilburn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Bennett
May 17, 2021 -

Jay Wolfe Toyota of West County responded

We appreciate your review and your business, Gary! We’re delighted to hear that BIll was so helpful. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. We’re also the only dealership in St. Louis that offers a complimentary Bistro, spa-grade massage chairs, kids gaming area, and charging stations. Please let us know if we can be of service again - we’re here for you!

May 16, 2021

Great deals, great salesperson. Have worked with Jacques in the past and now I recall how pleased I was with his help, friendliness and pricing. More

by JHansenstl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Theis, Jacques A Hughes II, Kim Self
May 17, 2021 -

Jay Wolfe Toyota of West County responded

Thank you for taking the time to write your review! As shown by our JD Powers Dealer of Excellence Award, your satisfaction is our top priority. We are proud to provide our customers with an experience like no other. Please let us know if there’s anything else we can do for you.

May 16, 2021

Worked with Joe Fuson to buy a new car and had a great experience. Knowledgable, professional and friendly. Didn't waste our time and minimal back and forth with his manager to do the deal. Omar Elsoue More

by Dennis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar Elsoueissi, Joe Fuson
May 14, 2021

I was greeted as I pulled into the service area. Kevin was very friendly and professional. The customer waiting area was great and the time went by quickly. Definitely recommend! More

by KKEANE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Kettinger
May 15, 2021 -

Jay Wolfe Toyota of West County responded

Thank you for taking the time to write your review! As shown by our JD Powers Dealer of Excellence Award, your satisfaction is our top priority. We are proud to provide our customers with an experience like no other. Please let us know if there’s anything else we can do for you.

May 14, 2021

My car was taken away for servicing before I hardly knew it. Kevin was thorough and efficient. He also checked and discovered a recall on a part that he took the initiative of ordering. First class servi More

by Adrian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Kettinger
May 15, 2021 -

Jay Wolfe Toyota of West County responded

Adrian, We appreciate your review and your business! We’re delighted to hear that Kevin was so helpful. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. We’re also the only dealership in St. Louis that offers complimentary spa-grade massage chairs, a kids gaming area, and charging stations. Please let us know if we can be of service again - we’re here for you!

May 11, 2021

Excellent and quick service from the point of drop-off to pick up. The snack and beverage bar as well as the customer waiting area adds greatly to the experience. Dave More

by Daveh.stl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alec Cherry
May 12, 2021 -

Jay Wolfe Toyota of West County responded

Thank you for taking the time to write your review! As shown by our JD Powers Dealer of Excellence Award, your satisfaction is our top priority. We are proud to provide our customers with an experience like no other. Please let us know if there’s anything else we can do for you.

May 11, 2021

Good communication.They were ready for me when I arrived Good communication. They were ready for me when I arrived for my appointment. Was out in less time than they promised. I will be back. More

by dholtzmann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can’t remember his. name.
May 12, 2021 -

Jay Wolfe Toyota of West County responded

We appreciate your review and your business! We’re delighted to hear that our team was so helpful. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. We’re also the only dealership in St. Louis that offers a complimentary Bistro, spa-grade massage chairs, kids gaming area, and charging stations. Please let us know if we can be of service again - we’re here for you!

May 10, 2021

Great and quick service as always. Covered by Toyota Care and the recall was covered. Easy process dropping off the night before and car ready the next morning. More

by sargent.allie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Kettinger
May 12, 2021 -

Jay Wolfe Toyota of West County responded

Thank you for sharing your feedback about your service experiences! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

May 07, 2021

Good service and timely fixes made to the car - good pricing for a dealership. Bought both my cars here and would buy here again. Thanks! More

by natstrickler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Kettinger
May 07, 2021 -

Jay Wolfe Toyota of West County responded

Thank you for taking the time to write your review of Jay Wolfe Toyota of West County! As shown by our JD Powers Dealer of Excellence Award, your satisfaction is our top priority. We are proud to provide our customers with an experience like no other. Please let us know if there’s anything else we can do for you.

May 06, 2021

I was not quiet satisfied, because problem which I came with, wasn't actually resolved during my visit. I been told, that after reset it looks work normally. To your excuse, looks like this problem never More

by marikp2001
Recommend Dealer
Yes
Employees Worked With
Daniel Jenkins
May 08, 2021 -

Jay Wolfe Toyota of West County responded

Hello, Thank you for your feedback and for taking the time to write your review. We appreciate hearing more about the service you received - we're always looking for ways to improve so we can provide the best possible experience to our customers. At Jay Wolfe Toyota of West County, we take pride in creating a one-of-a-kind experience, which can be shown through our JD Powers Dealer of Excellence Award. We would like to discuss your visit further and make you happy, So please contact me since we don't have any of your information from this review. Thank you and I am looking forward to hearing from you. Sincerely, Scot Dickherber Service Director 636-207-3912 SDICKHERBER@JAYWOLFE.COM

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