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Jay Wolfe Toyota of West County

Ballwin, MO

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4,064 Reviews

14700 Manchester Rd

Ballwin, MO

63011

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Showing 4,064 reviews

June 15, 2021

Just purchased my 5th car from Jay Wolfe. Worked with Gary Panus - he was very helpful and knowledgeable. I was up there a couple of times and never felt pressure from him, he allowed me the time to tes More

by dan5thom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Panus
Jun 16, 2021 -

Jay Wolfe Toyota of West County responded

We appreciate your review and your business! We’re delighted to hear that Gary was so helpful. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. We’re also the only dealership in St. Louis that offers a complimentary Bistro, spa-grade massage chairs, kids gaming area, and charging stations. Please let us know if we can be of service again - we’re here for you!

June 15, 2021

Arrived for my appointment and was greeted immediately. Kevin Kettinger explained service to be performed and answered all my questions. Quick turnaround. Overall a very pleasant transaction. More

by Ballwinguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Kettinger
Jun 16, 2021 -

Jay Wolfe Toyota of West County responded

We appreciate your review and your business! We’re delighted to hear that Kevin was so helpful. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. We’re also the only dealership in St. Louis that offers a complimentary Bistro, spa-grade massage chairs, kids gaming area, and charging stations. Please let us know if we can be of service again - we’re here for you!

June 13, 2021

Daniel and Tim Ferlis were VERY helpful’. Would come back just because they know how to treat customers They are a credit to your place More

by Lisa Z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Ferlis, Daniel Ruckman
Jun 14, 2021 -

Jay Wolfe Toyota of West County responded

Lisa, We appreciate your review and your business! We’re delighted to hear that Daniel was so helpful. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. Sincerely, Scot Dickherber Service Director 636-207-3912 SDICKHERBER@JAYWOLFE.COM

June 09, 2021

Karim Aly sales person was awesome, got me a good deal and overall first class service. I would definitely come back again in the future. More

by EB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar , Karim Aly
Jun 09, 2021 -

Jay Wolfe Toyota of West County responded

Thank you for sharing your feedback about your recent sales experience! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

June 09, 2021

This Service Department is awesome to work with. I went in for an oil change and tire rotation and to please look at another issue. Andrew & Scot went above and beyond to fix that issue at no cost. I wil More

by asticht
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Duncan, Scot Dickherber
Jun 11, 2021 -

Jay Wolfe Toyota of West County responded

Drew, We appreciate your review and your business! We’re delighted to hear that Andrew and Scot were so helpful. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. We’re also the only dealership in St. Louis that offers a complimentary Bistro, spa-grade massage chairs, kids gaming area, and charging stations. Please let us know if we can be of service again - we’re here for you!

June 05, 2021

Always a pleasure to work with Bill Bennett. Was in and out very fast. If I had to say one negative thing it would be that I didn’t get my car washed on this visit. More

by Rwegner1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Bennett
Jun 07, 2021 -

Jay Wolfe Toyota of West County responded

Hi, We appreciate your review and your business! We’re delighted to hear that Bill was so helpful. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. Please let us know if we can be of service again - we’re here for you!

June 03, 2021

Service was fine. 45,000 mile service. Called to check on progress after 2 1/2 hours, they couldn’t find my car!? 10 mins later my service manager called to say my call was done. Confusing! More

by Jrb0814
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Copeland
Jun 04, 2021 -

Jay Wolfe Toyota of West County responded

Hello, Thank you for your feedback and for taking the time to write your review. We are glad to hear that you were pleased with the service provided. We appreciate hearing more about our team's communication - we’re always looking for ways to improve so we can provide the best possible service to our customers. At Jay Wolfe Toyota of West County, we take pride in creating a one of a kind experience, which can be shown through our JD Powers Dealer of Excellence Award. We are the #1 seller of new Toyotas and #1 in Service in St. Louis for the past four years. If there’s anything you would like to discuss further, please don’t hesitate to contact me. As always, we invite you back to Jay’s Bistro where we serve complimentary breakfast and lunch to all of our customers. We hope to see you again soon! Sincerely, Scot Dickherber Service Director 636-207-3912 SDICKHERBER@JAYWOLFE.COM

June 01, 2021

Kevin worked with me, and was really nice and helpful. I would make one suggestion, though; please don't make customers only work with one person. If Kevin's on the phone and two other service people are a More

by Kailyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Kettinger
Jun 02, 2021 -

Jay Wolfe Toyota of West County responded

Hello, thank you so much for sharing your feedback with us! We'll be sure to share your comments with our Management Team here at Jay Wolfe Toyota of West County. We hope you consider us again.

June 01, 2021

Excellent buying experience from start to finish highly recommend. Skip made ordering our new vehicle easy and Omar made financing a breeze, highly recommend and look forward to doing business in the futur More

by rjkaylor23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Skip and Omar 5 out of 5 starts excellent , Karim Aly
Jun 03, 2021 -

Jay Wolfe Toyota of West County responded

Thank you for sharing your feedback about your car buying experience with Skip and Omar! Our outstanding business practices here at Jay Wolfe Toyota of West County, superior selection and top-notch customer service make us stand out from the competition. We go above and beyond for our customers!

May 29, 2021

Nice people. Sometimes forgets to look at vehicle history and suggest service already completed - like transmission and transfer case $250 each. Feel like upselling has increased. More

by Kevin.sauter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Bennett
Jun 03, 2021 -

Jay Wolfe Toyota of West County responded

Kevin, Thank you for your feedback and for taking the time to write your review. We are glad to hear that you enjoyed your interactions with our team. We appreciate hearing more about your service experience - we’re always looking for ways to improve so we can provide the best possible service to our customers. At Jay Wolfe Toyota of West County, we take pride in creating a one-of-a-kind experience, which can be shown through our JD Powers Dealer of Excellence Award. We are the #1 seller of new Toyotas and #1 in Service in St. Louis for the past four years. We are looking into your situation and will be in touch with you to discuss this further. Sincerely, Scot Dickherber Service Director 636-207-3912 SDICKHERBER@JAYWOLFE.COM

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