Jay Wolfe Toyota of West County

Overall Great Experience I recently leased a 2015 Camry XLE. The sales process was efficient. The staff was very friendly. The Product Specialist was knowledgable and helpfu I recently leased a 2015 Camry XLE. The sales process was efficient. The staff was very friendly. The Product Specialist was knowledgable and helpful. This was my second lease from this dealer and, while I'm very happy with the new vehicle, I didn't initially have as good an experience with the lease financing aspect as I did with my first lease in 2012. This time, initially not very many of my questions about the leasing terms were answered to my satisfaction. It would help if the process were a little more transparent up front, especially about the details behind the Rent Charge, which is a specific term within the lease agreement. The dealer's Finance Dept. did, however, promptly return my call with questions about the lease agreement. That return call was a major reason I feel good about giving this dealer five stars overall. Their Service Department is second to none and I intend to service my vehicles there. More

Pamela is wonderful! I am impressed with the level of customer service Pamela provides. She is detailed oriented, customer service focused, and effectively communicates w I am impressed with the level of customer service Pamela provides. She is detailed oriented, customer service focused, and effectively communicates what happened during the service experience. The waiting area is clean, the Concierge makes me feel at home while I wait. I appreciate the food and beverage offerings. More

Clean facility, good refreshments, friendly staffs When I was in the market for a new 2015 Sienna at the end of 2014, I wasn't able to get my local Toyota dealership to even negotiate with me. So I exp When I was in the market for a new 2015 Sienna at the end of 2014, I wasn't able to get my local Toyota dealership to even negotiate with me. So I expanded my search to regional Toyota dealerships. After walking out on two dealerships, I got a bad taste in my mouth. I knew the exact model, options, and color for my van, but neither of them was even willing to give me a counteroffer for what I believe was a reasonable offer of $3K under MSRP. Some even offered me 2014 models when I clearly stated that wasn’t an option. I ended up getting more quotes online and worked with Jay Wolfe Toyota’s sales consultant (Mike Wania) to establish a price we all agreed to before I even walked in the door. He called me several times and made me felt like he really wanted to earn my business rather than other local dealerships that did not even seem to care. I had to drive almost an hour to the dealership, but it was worth it. There were no games played and the price was what we agreed on. It has the exact options and colors we wanted. The vehicle just came from the factory with 3 miles on it. Everyone was very friendly and accommodating to our requests. Their facility was clean including the restroom and the bistro was almost as nice as some Lexus dealerships. The entire process still took longer than I expected, but I was still able to drive out with my new van in about 3 hours. Thanks Jay Wolfe for the good car buying experience. More

fast and easy In and out in less time than anticipated, friendly staff and great facility in which to relax while awaiting my vehicle. Always a pleasure here. In and out in less time than anticipated, friendly staff and great facility in which to relax while awaiting my vehicle. Always a pleasure here. More

Happy Customer We had a wonderful experience with this dealer! The customer service was great with no hassle no pressure! I would highly recommend them and ask for We had a wonderful experience with this dealer! The customer service was great with no hassle no pressure! I would highly recommend them and ask for Ron Hyatt!!! More

Another GREAT Job Well Done by Jay Wolfe Service Department Two weeks ago we received a letter saying our 2012 Camry was eligible for a computer software update for our transmission system; our slipping, gurgli Two weeks ago we received a letter saying our 2012 Camry was eligible for a computer software update for our transmission system; our slipping, gurgling hesitation pause on acceleration. We called Rob Meyer, our Service Rep, and he immediately scheduled us for service. On almost every routine maintenance visit to the Service Department we had complained to Rob about the problem. Rob assured us that Toyota knew of the problem and was working to make the necessary changes and that the problem was not a mechanical one. Sure enough two-years later we got the letter. The service department did their thing and after taking the car out for spin, it is performing much, much better and the slipping, gurgling hesitation is no longer there. Thanks to Toyota, thanks to the Jay Wolfe team and a special thanks to Rob for another job well done. Arlie Gallion, Jr. More

Brakes and Cabin Filter Work was completed on time and as requested. I had an oil change the previous week and I was recommended to have front brakes and a cabin filter, whi Work was completed on time and as requested. I had an oil change the previous week and I was recommended to have front brakes and a cabin filter, which I needed. However, it was also recommended that I have the coolant replaced, which I had done a few months earlier. It seemed obvious that the coolant was not even looked at. In addition, it was recommended that I have the injectors cleaned, which seems to me to be a waste of money if the engine is running fine, which it is. I am never happy to have things recommended that I don't need done. It comes off as being merely a revenue generating scheme. Since I did not talk to a service advisor about this, I will give Wolfe the benefit of the doubt that they would have agreed with me if I had confronted a service advisor. More

Very good service All people helping and the lounge is fine. The time when I was waiting was les tan expected. I have no complaints of any type. All people helping and the lounge is fine. The time when I was waiting was les tan expected. I have no complaints of any type. More

New car purchase Outstanding job. Mike was easy to work with and no pressure. He listened to what we needed and delivered a great price. The relaxed atmosphere was Outstanding job. Mike was easy to work with and no pressure. He listened to what we needed and delivered a great price. The relaxed atmosphere was a big plus. More

Awesome! The service department is the only reason I keep buying a vehicle from Jay Wolfe. YOU GUYS ARE GREAT!!!! Rob, David, Scott and Tim, all of you are exc The service department is the only reason I keep buying a vehicle from Jay Wolfe. YOU GUYS ARE GREAT!!!! Rob, David, Scott and Tim, all of you are excellent. Thank you for all you do. More