Jay Wolfe Toyota of West County

Great service department I was in three times within thirty days. One was for a safety recall and another for a part I needed that had nothing to do with the safety recall. Bo I was in three times within thirty days. One was for a safety recall and another for a part I needed that had nothing to do with the safety recall. Both of those incidents I dealt with Kevin Kettinger. He was very professional and saw to my needs. The last trip there was for a top of the line car wash/detailing for my Toyota. Because there was some scheduling issues with the service guys that was available, Andrew Duncan offered a loaner car for me to take home until my car became available. That was neat. They actually finished my car early so I didn't really need the loaner. But it was great that they did that. More

Knew who I was when I called for the appointment and when I arrived for service. Only took 45 minutes. Service advisor was personable, professional and helpful. I arrived for service. Only took 45 minutes. Service advisor was personable, professional and helpful. More

Thank you everyone. Sale went smooth and happy. I appreciate the fast turn around time. Good clean building. Thank you again for the service rendered. appreciate the fast turn around time. Good clean building. Thank you again for the service rendered. More

Annoyed. My car was ready 2 1/2 hours after the expected finish time. They didn't bother to let me know it would take longer than expected, and then never let My car was ready 2 1/2 hours after the expected finish time. They didn't bother to let me know it would take longer than expected, and then never let me know when my car was ready to pick up, even after I called once and was told they would let me know as soon as it was ready. That felt a little inconsiderate. More

Great experience with and older vehicle My service advisor Kevin kept me up to date with the latest regarding the repairs on my 2003 Rav4. I felt that he was concerned about the issue and m My service advisor Kevin kept me up to date with the latest regarding the repairs on my 2003 Rav4. I felt that he was concerned about the issue and made me feel like I was his only customer. More

Always professional and kind Came in for my emissions testing & was early for my appointment. Still, they didn't make me wait, were professional and got it done quickly. I was out Came in for my emissions testing & was early for my appointment. Still, they didn't make me wait, were professional and got it done quickly. I was out in 30 minutes. Precautions for COVID were abundantly in place; you can tell they take the safety of all very seriously. Strange to see the cafe empty but I was allowed to wait there without concern. Always a great experience at Jay Wolfe West County. More

My service advisor Pamela was very kind and efficient. The inspector/mechanic Mark Brennan did an outstanding job. I have always been very pleased with Jay Wolfe Toyota. Sandra Super The inspector/mechanic Mark Brennan did an outstanding job. I have always been very pleased with Jay Wolfe Toyota. Sandra Super More

I appreciate a company that continuously promises good service and delivers that Service year after year after year. The service manager handled my job personally and did not sip a beat in providence no m service and delivers that Service year after year after year. The service manager handled my job personally and did not sip a beat in providence no me with information, pricing, putting me in another car for the day, having my car washed and ready earlier than promised. Can’t ask for more than that! I’m happy😁 Thank you, Scott Thank you Jay Wolfe Toyota Truly, L. A. Kelly More

Jay Wolfe Toyota has a comfortable waiting room, I missed the bagels and the food because of the coronavirus, but all in all it was a good experience the bagels and the food because of the coronavirus, but all in all it was a good experience More

Follow-up feedback At a prior visit, I thought there was a misdiagnosis or that the dealership had missed something, so I expressed my dissatisfaction. They immediately At a prior visit, I thought there was a misdiagnosis or that the dealership had missed something, so I expressed my dissatisfaction. They immediately reached out to me and emphasized that my satisfaction was paramount. I brought the car back and, at no charge, they VERY thoroughly checked out all possible issues. Long story, but I am very pleased with their sincere effort to earn my business. I will be back. Job well done! More