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Jay Wolfe Toyota of West County
Ballwin, MO
4,064 Reviews
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July 02, 2020
Wheel bearing and brakes Please with the courtesy and timliness of service. The service reps all wore masks (some vustomers fdid mot) which made the service area comfortable. Please with the courtesy and timliness of service. The service reps all wore masks (some vustomers fdid mot) which made the service area comfortable. My problem as diagnosed and service rep, Danny, phoned to inform me of problem and the service was completed in a reaonale time period. More
by Lee
Employees Worked With
Daniel Ruckman
July 01, 2020
Service tech was friendly, service time as expected, and compliance with COVID-19 recommendations were excellent. Very happy.with this service crew and site. Thanks! compliance with COVID-19 recommendations were excellent. Very happy.with this service crew and site. Thanks! More
by jklowe117
Employees Worked With
Alec Cherry
June 30, 2020
Over all it was a bit slow checking in. It took over an hour to change the oil. To me, that's too long. My service manager called back to find out how long it was going to be and she never heard back from hour to change the oil. To me, that's too long. My service manager called back to find out how long it was going to be and she never heard back from the guy until about 10 minutes later when he brought my vehicle up. It would have been better to immediately let the service manager know that he was almost done so I wasn't sitting there service manager area waiting for him to answer. While waiting, I also noticed that you have weeds and trash in the parking lot. I have always thought your place was a place of excellence, so I hope you keep things a little nicer in the future. The work was done as needed and my vehicle was kept clean. So, I appreciate that. More
by TPN
Employees Worked With
Pamela Oakes
June 30, 2020
I have one suggestion that concerns the procedure for opening for business and bringing in customer's vehicles. I had a 7:00 a.m. appointment and arrived at 6:40. Both doors to the service department w opening for business and bringing in customer's vehicles. I had a 7:00 a.m. appointment and arrived at 6:40. Both doors to the service department were closed. Since I had never been there before I parked behind the two vehicles already waiting at the first door thinking that was the door they opened to take vehicles inside. Just before 7;00 several other vehicles arrived and pulled in front of door #2. At 7;00 the service doors were opened. As a result I was now sixth in line instead of third. Overall I was very pleased with their friendly, professional and quick service. More
by Ken S
Employees Worked With
Bill Bennett
June 28, 2020
Helpful, courteous and quick!! I loved not having to spend a half day to buy a car! Thank you! Loan and options were explained thoroughly yet timely! spend a half day to buy a car! Thank you! Loan and options were explained thoroughly yet timely! More
by williehank1
Employees Worked With
Jason Theis, Joe Fuson
June 28, 2020
Our salesman Joe was very professional and pleasant to work with! Our overall experience was great! This was our second purchase of a vehicle here ! work with! Our overall experience was great! This was our second purchase of a vehicle here ! More
by Nancy
Employees Worked With
Joe Fuson
June 28, 2020
I know the dealership now only by the service rep, Andrew Duncan; as always, he makes each customer feel valued and happy to have made this stop on this particular day. Duncan; as always, he makes each customer feel valued and happy to have made this stop on this particular day. More
by gdkwas99
Employees Worked With
Andrew Duncan
June 27, 2020
It was easy to schedule service for my Toyota 4 Runner. They are professional and friendly. The service department is great to work with and the follow up exceeded expectations. They are professional and friendly. The service department is great to work with and the follow up exceeded expectations. More
by klk
Employees Worked With
Daniel Ruckman
June 27, 2020
5,000 mile service Super convenient service for the 5,000 check-up. Dropped the vehicle off the evening prior and it was ready before 8:30am the next morning. Kevin was Super convenient service for the 5,000 check-up. Dropped the vehicle off the evening prior and it was ready before 8:30am the next morning. Kevin was very friendly and let me know what was done including the multi-point inspection performed. More
by Lori B
Employees Worked With
Kevin Kettinger
