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Jay Wolfe Toyota of West County

Ballwin, MO

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rated
4,064 Reviews

14700 Manchester Rd

Ballwin, MO

63011

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Showing 4,064 reviews

July 14, 2020

My experience with Wolfe was a very enjoyable purchase. Eddie was very knowledgeable about both the vehicles and the process. I would highly recommend his services again. I’d give him a five star rating. More

by william_ritter
Recommend Dealer
Yes
Employees Worked With
Eddie Elking , Bill Stringer
Jul 15, 2020 -

Jay Wolfe Toyota of West County responded

We appreciate your review and your business! We’re delighted to hear that Eddie was so helpful. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. We’re also the only dealership in St. Louis that offers a complimentary Bistro, spa-grade massage chairs, kids gaming area, and charging stations. Please let us know if we can be of service again - we’re here for you!

July 12, 2020

Always great service here. Very professional. Nice place too. We will never go anywhere else. Jay Wolfe Toyota is the best dealership around. Competitive pricing to top it off. You get what you pay for. Don More

by joetrost7
Recommend Dealer
Yes
Employees Worked With
Kyle Smith
Jul 13, 2020 -

Jay Wolfe Toyota of West County responded

Joe, there's nothing we love more than happy customers! Thank you for highlighting our reliability and professionalism in caring for your vehicle. We'll see you next time!

July 11, 2020

not the usual quality of service The intake went fine. But the service rep did not call me at the time he promised and the car was finished. When I arrived to pick up the car all th More

by rocl
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
dont know
Jul 14, 2020 -

Jay Wolfe Toyota of West County responded

Thank you for your feedback and for taking the time to write your review. We appreciate hearing more about your recent service experience- we're always looking for ways to improve so we can provide the best possible service to our customers. At Jay Wolfe Toyota of West County, we do prioritize providing a safe environment to our guests as we have already adapted to in many ways. We have also communicated your feedback with our team to ensure our public safety measures are strictly practiced. I would like to invite you to reach out with your preferred method of contact if you would like to discuss further. I hope to hear from you soon! Sincerely, Scot Dickherber Service Director 636-207-3912 SDICKHERBER@JAYWOLFE.COM

July 11, 2020

Good work, and managing Covid risk appropriately My service experience was just fine. They were ready for me at my appointment time, and the service team member gave me a very accurate wait estimate. More

by B. Schaefer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Ruckman
Jul 12, 2020 -

Jay Wolfe Toyota of West County responded

Thank you for sharing your feedback about your service experience! We strive to uphold our outstanding business practices, superior selection, and top-notch customer service even in these trying times to make us continually stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to the next time we can work with you.

July 10, 2020

Excellent service. I worked with Service Advisor Alec Cherry, and he provided me with a positive experience during this service visit. He was very professional and cour More

by T. Jones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alec Cherry
Jul 11, 2020 -

Jay Wolfe Toyota of West County responded

Jones, we appreciate your review and your business! We’re delighted to hear that Alec was so helpful. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. Please let us know if we can be of service again - we’re here for you!

July 09, 2020

Tough times tough time for everyone, staff & customers; understand the situation but the level of service must be at least the same or better. very important go More

by 324+Sport
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
no response
Jul 12, 2020 -

Jay Wolfe Toyota of West County responded

Hello, Thank you for your feedback and for taking the time to write your review. We’re always looking for ways to improve so we can provide the best possible service to our customers. At Jay Wolfe Toyota of West County, we take pride in creating a one of a kind experience, which can be shown through our JD Powers Dealer of Excellence Award, after all we are the most awarded dealership in the St. Louis, however, we would love to hear from you about your overall experience; please reach out to me at your convenience. We hope to see you again soon! Sincerely, Ronnie Greer Sales Manager 636-207-3922 Rgreer@jaywolfe.com

July 08, 2020

$56 light bulb Service at the dealer is ridiculously priced. $56 to have a single light bulb pushed into a socket. Local repair shop will continue to get my busine More

by js
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No idea
Jul 12, 2020 -

Jay Wolfe Toyota of West County responded

Js, Thank you for taking the time to share your feedback. We would never want to inconvenience our customers - your satisfaction is our top priority. As shown by our JD Powers Dealer of Excellence Award, we strive to provide unparalleled service - we go above and beyond for our guests! Please reach out to me at your earliest convenience so we can learn more and work on making things right. We care deeply about your experience and truly value your business! Sincerely, Scot Dickherber Service Director 636-207-3912 SDICKHERBER@JAYWOLFE.COM

July 07, 2020

Kevin was outstanding as my service advisor , he went beyond the average and solved a misunderstanding in a thoughtful, kind way . Truly great service and that is why I come back to Jay Wolfe for over 10 More

by salty757
Recommend Dealer
Yes
Employees Worked With
Kevin Kettinger
Jul 07, 2020 -

Jay Wolfe Toyota of West County responded

Hello, We appreciate your review and your business! We’re delighted to hear that Kevin was so helpful. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. We’re also the only dealership in St. Louis that offers a complimentary Bistro, spa-grade massage chairs, kids gaming area, and charging stations. Please let us know if we can be of service again - we’re here for you!

July 03, 2020

advisor PAM is quite nice. unlike previous advisor who would offer more than what I came for. quick and efficient service. KUDOS to your team of advisor and mechanic. More

by edwinXSE17
Recommend Dealer
Yes
Employees Worked With
Pamela Oakes
Jul 04, 2020 -

Jay Wolfe Toyota of West County responded

Edwin, We appreciate your review and your business! We’re delighted to hear that Pam was so helpful. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. Please let us know if we can be of service again - we’re here for you!

July 03, 2020

Routine Maintenance I was able to make an appointment with ease. Service desk was polite and answered several questions I had about warranty and extended service plans. More

by Chuck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Kettinger
Jul 04, 2020 -

Jay Wolfe Toyota of West County responded

Chuck, Thank you for sharing your review! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

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