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Jay Wolfe Toyota of West County

Ballwin, MO

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4,064 Reviews

14700 Manchester Rd

Ballwin, MO

63011

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Showing 4,064 reviews

August 21, 2020

Jay Wolfe Toyota has good customer service - they were honest and timely. would recommend for purchase and service. they have a nice lounge and wifi. More

by natstrickler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Ruckman
Aug 21, 2020 -

Jay Wolfe Toyota of West County responded

Hello, Thank you for sharing your review! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

August 21, 2020

Kevin ensured that the car was checked over, in addition to the oil change. Everything was done in a timely fashion, and I received a summary of the results. More

by jgier321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Kettinger
Aug 21, 2020 -

Jay Wolfe Toyota of West County responded

Hello, We appreciate your review and your business! We’re delighted to hear that Kevin was so helpful. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. Please let us know if we can be of service again - we’re here for you!

August 20, 2020

Great and efficient service. I appreciate the care and concern that the service person gave to me after coming to get me to let me know my vehicle had had its work completed. A caring person More

by teacher32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Bennett
Aug 21, 2020 -

Jay Wolfe Toyota of West County responded

Thank you for sharing your feedback about your recent service experience! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

August 19, 2020

$318 is not exactly free service (brake fluid and alignment). When I bought the car I was promised four years of free service. Goodbye West County Toyota. More

by probable pidgeon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin Kettinger
Aug 21, 2020 -

Jay Wolfe Toyota of West County responded

Hello, Thank you for taking the time to describe your experience with the cost of the brake fluid change and your alignment. We would never want to inconvenience our customers - your satisfaction is our top priority. As shown by our JD Powers Dealer of Excellence Award, we strive to provide unparalleled service - we go above and beyond for our guests! At Jay Wolfe Toyota, we provide a complimentary 4-year oil change & tire rotations plan on our new vehicles and two years on pre-owned Toyotas which is double what Toyota offers and more than any other manufacturer. We would like to discuss your visit and services; however, we don't have your information, so please reach out to me at your earliest convenience so we can learn more about it. We care deeply about your experience and truly value your business! Sincerely, Scot Dickherber Service Director 636-207-3912 SDICKHERBER@JAYWOLFE.COM

August 19, 2020

Quick and easy. Walked in and walked out without problems! Everyone was friendly and helped make the poor es go by as fast as possible. More

by Austinsides
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Hurt, Bill Bennett, Kevin Kettinger
Aug 19, 2020 -

Jay Wolfe Toyota of West County responded

Austin, Thank you for sharing your feedback about your professional and timely visit! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

August 18, 2020

Really appreciate working with Skip. Straight forward, thorough and he helped establish the relationship well. Wasn't looking for a bargain, didn't want to feel taken advantage of, and Skip helped make su More

by patrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Skip Gordon 5 stars, Omar Elsoueissi 5 stars
Aug 18, 2020 -

Jay Wolfe Toyota of West County responded

Patrick, thank you for taking the time to write your review! As shown by our JD Powers Dealer of Excellence Award, your satisfaction is our top priority. We are proud to provide our customers with an experience like no other. Please let us know if there’s anything else we can do for you. Congratulations on your new Toyota!

August 17, 2020

Alec was our service advisor and he was great! We had to bring our Corvette in for emissions testing after the ECM was replaced. After driving 100 plus miles he and his team were nice enough to fit us in on More

by katriggins
Recommend Dealer
Yes
Employees Worked With
Alec- he works with Pam
Aug 17, 2020 -

Jay Wolfe Toyota of West County responded

Kate, we appreciate your review and your business! We’re delighted to hear that Alec was so helpful. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. Please let us know if we can be of service again - we’re here for you!

August 16, 2020

Very good buying experience! Great overall experience in buying a new Tacoma. Sales and support staff did a thorough job and helping me select the right vehicle and then working More

by d.chris.dougan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacques A Hughes II
Aug 16, 2020 -

Jay Wolfe Toyota of West County responded

Chris, Thank you for sharing your feedback about buying your Tacoma! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

August 16, 2020

Great Service The drop off and pick up were very efficient. Daniel kept me informed of issues that arose and when the vehicle would be ready for pick up. The servic More

by Susan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Ruckman
Aug 17, 2020 -

Jay Wolfe Toyota of West County responded

Susan, we appreciate your review and your business! We’re delighted to hear that Daniel and our service team were so helpful. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. We’re also the only dealership in St. Louis that offers a complimentary Bistro, spa-grade massage chairs, kids gaming area, and charging stations. Please let us know if we can be of service again - we’re here for you!

August 16, 2020

Overall good experience even though I didn’t get my donut do to this xxxx Covid-19.Friendly and courteous service thanks.And have a great day. More

by Keith
Recommend Dealer
Yes
Employees Worked With
Kevin Kettinger
Aug 19, 2020 -

Jay Wolfe Toyota of West County responded

Keith, we're glad you still had a wonderful experience without the donuts being present! Thank you for your business. We appreciate it!

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