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Jay Wolfe Toyota of West County

Ballwin, MO

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4,064 Reviews

14700 Manchester Rd

Ballwin, MO

63011

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Showing 4,064 reviews

October 04, 2020

Very convenient for me. Thanks for the shuttle from work to Toyota and back. Excellent customer service and timely work on my vehicle. Contacted me for some necessary additional work with price and apprec More

by DonY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen Herr
Oct 05, 2020 -

Jay Wolfe Toyota of West County responded

Dony, thank you for sharing your feedback about your recent service experience! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

October 04, 2020

Great experience, granted I was there for warranty work so no money out of my pocket. Very nice large waiting room with amenities for the whole family. Great barber shop next door More

by Lego987
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Bennett
Oct 05, 2020 -

Jay Wolfe Toyota of West County responded

Thank you for taking the time to write your review! As shown by our JD Powers Dealer of Excellence Award, your satisfaction is our top priority. We are proud to provide our customers with an experience like no other. Please let us know if there’s anything else we can do for you.

October 04, 2020

This was a very quick appointment.I had asked if it could be short because my brother-in-law was taking my car in for me. The service people made sure that they went by my wishes and I can’t explain how appr More

by Jill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I am not sure of the exact people Who worked on the car, however I made arrangements with Bridget and Brian.
Oct 05, 2020 -

Jay Wolfe Toyota of West County responded

Jill, we appreciate your review and your business! We’re delighted to hear that our service team was so helpful. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. We’re also the only dealership in St. Louis that offers spa-grade massage chairs, kids gaming area, and charging stations. Please let us know if we can be of service again - we’re here for you!

October 03, 2020

The service was quick, and the staff was friendly and professional. I appreciated the free WiFi in the lounge while waiting. Overall, a good experience. More

by Bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Bennett
Oct 04, 2020 -

Jay Wolfe Toyota of West County responded

Thank you for your five-star review! At Jay Wolfe Toyota of West County, we’re proud of providing our customers with an experience like no other. We appreciate your business and look forward to seeing you again!

October 02, 2020

Overall it is an excellent experience. I am still under the impression that they would do a free car wash, but I did not receive that this time or the last visit. Could it be changed? More

by shenstone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Ruckman
Oct 03, 2020 -

Jay Wolfe Toyota of West County responded

Thank you for sharing your overall positive feedback about your recent service visit! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We do apologize about the inconvenience of the car wash being temporarily closed due to COVID; we will make it up to you. Please don't hesitate to contact me directly to discuss this further. As always, we invite you back and looking forward to seeing you again soon! Sincerely, Scot Dickherber Service Director 636-207-3912 SDICKHERBER@JAYWOLFE.COM

October 02, 2020

Everything was good. Staff was quick and efficient. Doing what was needed on our service schedule. Accommodated our busy schedule. Many THA to all involved. Keep up the excellent work. More

by chamberw
Recommend Dealer
Yes
Employees Worked With
Kevin Kettinger
Oct 03, 2020 -

Jay Wolfe Toyota of West County responded

Hello, Thank you for sharing your feedback about your Service appointment! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

October 02, 2020

Mr. Duncan is a good service advisor. He checked service needs of my Camry and very promptly got the service done. Good work as always More

by hamdoo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew J Duncan
Oct 03, 2020 -

Jay Wolfe Toyota of West County responded

Hamdoo, We appreciate your review and your business! We’re delighted to hear that Mr. Duncan was so helpful. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. We’re also the only dealership in St. Louis that offers spa-grade massage chairs, kids gaming area, and charging stations. Please let us know if we can be of service again - we’re here for you!

October 01, 2020

For this emergency visit, I received excellent communication from the service desk and a one day turnaround from the service department AND a car wash. More

by LindaB
Recommend Dealer
Yes
Employees Worked With
Daniel Ruckman
Oct 02, 2020 -

Jay Wolfe Toyota of West County responded

Hi Linda, Thank you for sharing your feedback about your recent stop with us. Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

September 25, 2020

Greeted immediately, work performed in a thorough and timely manner, price is always reasonable, and the best customer waiting area in the business. Jay Wolfe is a great experience. More

by Tommy Taylor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Bennett
Sep 25, 2020 -

Jay Wolfe Toyota of West County responded

Tommy, Thank you for sharing your review! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

September 23, 2020

Skip our sales guy was great. No pressure and made getting the deal done easy as we didn’t have to waste time on the usual games the sales teams play in the negotiation process. Would consider going b More

by Stefanchkautovich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Gilbert
Sep 23, 2020 -

Jay Wolfe Toyota of West County responded

Stefan, Thank you for sharing your feedback about Skip's exceptional service! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

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