Jay Wolfe Toyota of West County

Scheduled appointments I really like that you can make an appointment for regularly scheduled maintenance and wait for it. Most of these events take less than an hour, so d I really like that you can make an appointment for regularly scheduled maintenance and wait for it. Most of these events take less than an hour, so dropping it off and coming back is not necessary. The lounge is the best I've seen in dealerships. The lady that was there was friendly and helpful. More

New Service Waiting Area They did a nice job creating a relaxing environment for you while you wait for your car to be serviced. Plenty of space to spread out and get your ow They did a nice job creating a relaxing environment for you while you wait for your car to be serviced. Plenty of space to spread out and get your own work done. Dealership is really striving to earn your business. More

Great service, as always I needed new tires and emissions testing. Mark H. took great care of me. He recommended tires, gave me a loaner car, and threw in an oil change and ot I needed new tires and emissions testing. Mark H. took great care of me. He recommended tires, gave me a loaner car, and threw in an oil change and other goodies. Very pleased with my Jay Wolfe experience. More

3 year warranty inspection Performed service in less than an hour. Staff was courteous. The complementary bar is nice and the women there was very polite. The only thing bad wa Performed service in less than an hour. Staff was courteous. The complementary bar is nice and the women there was very polite. The only thing bad was the fairly long list of additional maintenance that the service person presented/mentioned that I would want to consider. More

Always a good experience Appointments are always honored and time frames explained. Waiting area has a kind hostess who makes your wait pleasant. Nice to have a washed car whe Appointments are always honored and time frames explained. Waiting area has a kind hostess who makes your wait pleasant. Nice to have a washed car when finished. More

Everyone was nice and helpful! Great experience! Even with 1.5 hour wait was ok and went fast! Tons of amenities and everyone used your name. I Was very nice impressed! Great experience! Even with 1.5 hour wait was ok and went fast! Tons of amenities and everyone used your name. I Was very nice impressed! More

Danny Ruckman is great! Great service . Sent my Haland because of warning lights on. The service person Danny is very friendly. Provided timely update. Flexible and worked wi Great service . Sent my Haland because of warning lights on. The service person Danny is very friendly. Provided timely update. Flexible and worked with me at my best interest. Replaced sparking plugs, coil, timing belt, water pump, and did inspection. Car wash is a great plus. Although it is too early to say, I am always happy with their quality work. More

Diagnostic check for check engine light My check engine light came on late Friday and I called the service department to set up an appointment for Saturday morning. They were able to get me My check engine light came on late Friday and I called the service department to set up an appointment for Saturday morning. They were able to get me in that next day. I really thought it was a result of some work that had been done on my car 3 weeks earlier but it turned out to just be a speed sensor. I was not charged for the service. Chad knew I was upset and went out of his way to explain the situation to me and then did not charge me. It made me feel a lot better. More

Buyer beware and you may get good deal Good: lots of vehicles, good help choosing one, extra 2 years of service (4 free instead of 2), willing to negotiate, nice waiting area with coffee an Good: lots of vehicles, good help choosing one, extra 2 years of service (4 free instead of 2), willing to negotiate, nice waiting area with coffee and snacks, nice salesman and floor manager. Car Service is generally really good, with a van to drive you home and back. Salesman Maurice was very nice, but had no ability to help out with issues after we chose car. And he was busy with other people -- not his fault -- so we had to wait. Mr. Bozzi did everything he could to help. Definitely ask for him if you have ANY issues. Would not have bought car without his intervention. Bad: Be ready to negotiate. Research cost of all extras- service plans, fabric protections, document prep.... ASK what costs will be added to "final" purchase price. They won't tell/warn you. Get any promises in writing. They won't negotiate the costs of "extras", won't even say what those costs are till you have purchase price agreed, but you can find out. Extras raised our expected payout substantially. Be ready to walk out. Finance manager was not nice, kept us waiting, made us come in to dealership to settle something and promised us papers would be there. We went, the papers were not ready and don't know when we will have to go back to pick them up. We've bought 6 cars from them before and that didn't get us any respect - and I didn't expect much but the "you know we have to do a credit check" comment when I'd already signed permission for the credit check! And nothing nice said when check showed score well over 800. They also STILL keep my car in my husband's name (we are still happily married, but it is MY car) and call HIM. I love my new car, but what should have been fun was NOT. I feel I probably overpaid a bit. I'd be ok with that if finance manager showed any concern over inconvenience. Sum it up - I am angry. Protect yourself in negotiations and expect issues with paperwork. More

Best reason to replace my Sienna with another Toyota Once again, I had a great service experience at Jay Wolfe Toyota of West County. Josh, the service writer, was prepared with my request, the Sienna Once again, I had a great service experience at Jay Wolfe Toyota of West County. Josh, the service writer, was prepared with my request, the Sienna was received quickly, and their customer waiting area is the best of any of the dealerships I've visited. In slightly more than an hour, the Sienna had an oil change, alignment checked, and a warranty item dealt with, while they honored their coupon for the $25 oil change. They even did a complementary exterior car wash! The customer service waiting area is phenomenal, with free coffee, snacks, a friendly attendant who calls you by your name, and free wifi. When it's time to replace my Sienna, there is no doubt that I will replace it with another Toyota! More