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Jay Wolfe Toyota of West County

Ballwin, MO

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Reviews
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4,064 Reviews
Call Dealership (636) 707-0157
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14700 Manchester Rd

Ballwin, MO

63011

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Showing 4,064 reviews

October 18, 2020

Andrew Duncan was my service advisor. He took care of my tire issues. He is a major asset for Jay Wolfe. I will ask for Andrew the next time I am in for service. More

by ktlong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Duncan
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Oct 18, 2020 -

Jay Wolfe Toyota of West County responded

We appreciate your positive review and your business! We’re delighted to hear that Andrew was so helpful. Our customer-friendly approach helps us stand out from other car dealerships and auto repair centers in the area. We’re also the only dealership in St. Louis that offers a complimentary Bistro, spa-grade massage chairs, kids gaming area, and charging stations. Please let us know if we can be of service again - we’re here for you!

October 18, 2020

There was one thing I asked to put on the set of wheel locks from my trunk. They did not do it. It is a big fail for me. Especially on the first visit. This will question future visit how they really list More

by Cstoony
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Advisor was Allen Herr he was not in the list to choose from.
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Oct 20, 2020 -

Jay Wolfe Toyota of West County responded

Hello, Thank you for taking the time to describe your disappointment with your recent service visit. We would never want to inconvenience our customers - your satisfaction is our top priority. As shown by our JD Powers Dealer of Excellence Award, we strive to provide unparalleled service - we go above and beyond for our guests! We really would like to make it up to you and apologize for any inconvenience. We are the number one Service Department in St. Louis and the most awarded dealership for a reason. I hope you had the chance to visit our complementary bistro and lounge area to see how we like to set ourselves apart from the competition. I would like to get your info since it's not clear from this review, so please reach out to me at your earliest convenience so we can learn more and work on making things right. We care deeply about your experience and truly value your business! Sincerely, Scot Dickherber Service Director 636-207-3912 SDICKHERBER@JAYWOLFE.COM

October 18, 2020

Hayden was great to work with from start to finish. I got a fair deal and a car that I already love. Thanks Jay Wolfe Toyota! More

by Nick Zingarelli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Skip Hayden
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Oct 18, 2020 -

Jay Wolfe Toyota of West County responded

Nick, Thank you for taking the time to write your review! As shown by our JD Powers Dealer of Excellence Award, your satisfaction is our top priority. We are proud to provide our customers with an experience like no other. Please let us know if there’s anything else we can do for you. Congratulations on your car!

October 18, 2020

It’s always a great experience when my vehicle is serviced at Jay Wolfe. I love the friendly and courteous customer service. The environment is peaceful and wait times are good. More

by Delenawilliams72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew
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Oct 18, 2020 -

Jay Wolfe Toyota of West County responded

Delena, Thank you for sharing your feedback about your service visits with us! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time at your next service milestone!

October 18, 2020

Had appointment for oil change and tire rotation and balance. Took 3 hours while I was there waiting. Way to long for that basic work. More

by Herman
Recommend Dealer
No
Employees Worked With
Do not see individual
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Oct 20, 2020 -

Jay Wolfe Toyota of West County responded

Hi Herman, Thank you for taking the time to describe your experience with our Service Department. We would never want to inconvenience our customers - your satisfaction is our top priority. As shown by our JD Powers Dealer of Excellence Award, we strive to provide unparalleled service - we go above and beyond for our guests! Your Advisor Andrew has reached out and left you a message. We do apologize for the delay on your vehicle and the amount of time it took, however we did additional work like transmission service which is the main reason for the delay. Anyway, we would like to make you happy, so please reach out to me at your earliest convenience so we can learn more and work on making things right. We care deeply about your experience and truly value your business! Sincerely, Scot Dickherber Service Director 636-207-3912 SDICKHERBER@JAYWOLFE.COM

October 18, 2020

Great Service with Darrion Bogan. He was so informative about the car we purchased and listened to our needs. Ron in financial was very informative of the extended warranty. Great experience overall. More

by joann8083
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Wania
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Oct 19, 2020 -

Jay Wolfe Toyota of West County responded

Joann, Thank you for taking the time to write your review! We are proud to provide our customers with an experience like no other. Please let us know if there’s anything else we can do for you. Congratulations on your new ride!

October 17, 2020

The service department here is always helpful. I have never had an ounce of problems with the service department or any other department at Jay Wolfe Toyota More

by eileen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Ruckman
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Oct 18, 2020 -

Jay Wolfe Toyota of West County responded

Eileen, Thank you for sharing your feedback about our Service Department! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

October 16, 2020

Very professional and pleasant to work with. I appreciated the precautions taken to ensure a safe experience during the Covid crisis, although I do look forward to having the car wash back in busi More

by Debra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
April Certain, Kevin Kettinger
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Oct 17, 2020 -

Jay Wolfe Toyota of West County responded

Hi Debra, Thank you for sharing your feedback about the precautions we are taking! Our outstanding business practices, superior selection, and top-notch customer service make us stand out from the competition. We go above and beyond for our customers! We are also proud supporters of our community schools, law enforcement, firefighters, and charities. We appreciate your business and look forward to seeing you next time!

October 16, 2020

Service was done exactly as requested and expected, cost was carefully explained and car was timely returned as promised. The website could be easier to use. More

by Jackson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh
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Oct 16, 2020 -

Jay Wolfe Toyota of West County responded

We are pleased to hear that Josh delivered a great service experience for you. We do hope we can be of assistance in the future. Take care!

October 12, 2020

Friendly and convenient service ...Yadi yada yada yada Friendly and convenient service ... Yadi yada yada yada yo yo yo yo yo yo yo yo yo yo yo yo yo yo yo yo yo More

by Mr Messy
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bill Bennett
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Oct 12, 2020 -

Jay Wolfe Toyota of West County responded

Hello, Thank you for your positive review! At Jay Wolfe Toyota of West County, we’re proud of providing our customers with an experience like no other. We appreciate your business and look forward to seeing you again!

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